Customer Care Specialist

• Provide professional and timely support to internal and external customers across multiple communication channels
• Responding to enquiries relating to Lowes’ general business operations
• Managing order status updates and providing product information
• Resolving customer issues by identifying solutions or escalating where required
• Maintaining accurate records of customer interactions and outcomes
• Act as a support point for providers participating in the Back to Work (BTW) program
• Assist with enquiries relating to BTW orders, store pick-ups, deliveries and account use
• Liaise with internal teams and stores to resolve BTW-related issues
• Support accurate processing, follow-up and resolution of BTW transactions
• Support online and portal-based account management processes, including BTW-related accounts and enquiries
• Assist with processing credits, returns and issue resolution where required
• Work collaboratively with internal teams to ensure smooth service delivery

• Previous experience in a customer service or call centre environment (essential)
• Experience supporting B2B customers or service-based programs (such as employment services) is highly regarded
• Proficiency in MS Office, particularly Excel
• Strong verbal and written communication skills
• Ability to manage multiple enquiries and priorities in a fast-paced environment
• High attention to detail and strong follow-through
• Strong problem-solving skills with a customer-first mindset
• Ability to work collaboratively across teams

Experience with Pronto and/or Magento is advantageous