Customer Care Specialist Job at Ontex Peninsular (Corby)

Customer Care Specialist

Ontex Peninsular

Location:
United Kingdom , Corby

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Ontex, we are making everyday life easier across generations. Worldwide our 5,500 colleagues are taking pride in their work, guided by our values – Passion, Reliability, Integrity, Drive and Everyone. Every day they are developing, producing, and distributing affordable and sustainable baby, woman and adult personal care products. As a leading international provider of personal hygiene solutions for retailer brands and healthcare partners, founded in Belgium in 1979 and listed on Euronext Brussels, we believe that innovation should be accessible to everyone. As we continue being 'Here for you’, we’re looking for a Customer Care Specialist to join our Customer Service team.

Job Responsibility:

Ensure the smooth running of the NHS delivery contracts by providing exceptional customer service
Activate patient orders in line with contract guidelines
Communicate with our warehouse and logistics partners to resolve delivery issues
Investigate any stock issues and communicate the information and solutions to your customers in a timely manner
Take sales over the phone when customers would like to purchase top-up products
Ensure the achievement of internal KPIs and external KPIs set by the contract
Provide an exceptional level of customer service to all internal and external stakeholders

Requirements:

A minimum of 5 GCSEs (or equivalent) A*-C including English Language and Maths
Experience working within a call centre is desirable, but phone based customer service is essential
Basic experience with Microsoft Teams & Outlook software is essential
Prior experience of working with a database would be an advantage
Having an organised approach to work and the ability to prioritise
Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
An ability to adapt

Nice to have:

Experience working within a call centre is desirable
Prior experience of working with a database would be an advantage

Additional Information:

Job Posted:
February 19, 2026

Employment Type:

Fulltime

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