Customer Care Specialist Job at Social Value Portal Ltd (London)

New

Customer Care Specialist

At OneMain, Customer Service Representative empower customers – understanding cu...

Location

United States , Evansville

Salary:

Not provided

OneMain Financial

Expiration Date

Until further notice

Requirements

HS Diploma/GED

Job Responsibility

Responding to calls utilizing an inbound and outbound dialer, with focus on quality and first call resolution
OneMain website support, including technology assistance, password resets and a multitude of customer support activities, including payment arrangements, addressing customer concerns when they receive a declined notification
Handling customer complaints, branch issues, delinquency levels and refunds
Multiple portfolio servicing, including cash advances, convenience checks and settlements
Work with clients in a consultative manner in accordance with all applicable laws, policies, and procedures
Negotiate with customers to resolve account matters
Maintain and notate all appropriate information and documentation on customer accounts
Lien releases paid out processing, questions regarding closed or resolved accounts
Work together as both team member and individual contributor in a goal-oriented environment to meet individual and team targets
Maintain compliance with FDCPA (Fair Debt Collection Practices Act), all state and federal regulations concerning telephone servicing

What we offer

Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year, prorated based on start date)
Paid sick leave as determined by state or local ordinance (prorated based on start date)
11 Paid holidays (4 floating holidays, prorated based on start date)
Paid volunteer time (3 days per year, prorated based on start date)

Fulltime

New

Customer Care Specialist

Serve as the point of contact for customers and communicate with them by email, ...

Location

United States , Anaheim

Salary:

30.40 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High School diploma or G.E.D. equivalent
3 years related experience
No supervisory experience
None

Job Responsibility

Serve as the point of contact for customers and communicate with them by email, letter, or phone
Respond to questions and requests within the designated turnaround time
Clarify and resolve any issues to provide a timely and satisfactory outcome to the customer’s inquiry
Enter and retrieve information contained in computer databases to update records, files, and answer inquiries from guests
Operate standard office equipment other than computers
Prepare letters, memos, and other documents using a computer, mail, fax machine, including proofreading and editing written information to verify accuracy and completeness
Communicate with guests via the social media channels such as TripAdvisor, Twitter and Facebook
Enter and locate work-related information using computers
Provide excellent customer service to all customers and fellow STARS
Support the efforts of other STARS to provide excellent customer service

Fulltime

Customer Care Specialist

As a Customer Care Specialist (Tier 1), you will be responsible for handling inb...

Location

Philippines , Metro Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent communication skills, both verbal and written
Fluent in English
Demonstrated analytical and problem-solving skills
Demonstrated ability to work within time constraints
Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
Positive attitude and demonstrated ability to perform in a team-based environment
Professional and pleasant telephone manner
Must have flexibility and willingness to work rotational shifts, including overnights and weekends
Experience working in a call center environment specifically in a customer service role
Previous Financial Services experience would be considered an asset

Job Responsibility

Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support
Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
Remain current on program information and business initiatives, as well as corporate products and processes
Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
Accurately complete appropriate documentation for each transaction
End each call by completing all required activity in order to fulfill customer requests

Fulltime

Customer Care Specialist

At TheFork we believe that the best things in life happen around the table. As t...

Location

Spain , Barcelona

Salary:

Not provided

Tripadvisor

Expiration Date

Until further notice

Requirements

Based in Barcelona
Native level of Dutch and fluent in English
An open minded person with a high level of communication skills
Care about customer needs and always try to make their experience unique and satisfactory
Knowledge in CRM tools
Experienced in a customer support environment

Job Responsibility

Answer incoming requests via phone, email and chat
Assist our customers on questions about our electronic reservation book, our website or app
Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs

What we offer

An awesome team
A permanent contract
Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
Competitive fixed salary and bonus
Lunch vouchers available for each working day
International teams and a multicultural environment spanning 10 offices across Europe
Highly inclusive working environment
Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
Continuous learning and development programs
Free access to the Calm app

Customer Care Specialist

Are you passionate about helping others? Do you like to work in an international...

Location

Spain , Barcelona

Salary:

Not provided

Babel Profiles

Expiration Date

Until further notice

Requirements

+3 years of experience in Customer Service, Customer Care, or Order Management, ideally in a B2B environment
Strong experience in back-office customer service, including order management, issue resolution, and logistics coordination
Strong problem-solving and solution-oriented mindset
Highly proactive, autonomous, and able to ramp up quickly
Adaptable and comfortable working in a dynamic, fast-paced environment
Hands-on experience with SAP is essential, along with strong proficiency in Microsoft Office
Team player with strong collaboration skills across departments
Thinking in solutions, have an innovative mindset

Job Responsibility

Act as the main contact for customers and consumers in coordination with the Call Center, handling inquiries on orders, products, usage, and digital platforms
Manage inbound and outbound customer communications in areas without sales coverage across all channels
Coordinate daily operations with logistics providers, ensuring correct product intake and order processing
Oversee end-to-end order management, from entry through to shipment and delivery
Manage returns, claims, and invoice incidents, ensuring timely resolution
Maintain and update customer and product master data across internal systems and logistics partners

What we offer

Competitive salary
Private health and life insurance
Ticket Restaurant
Yoga, pilates, and barre classes

Fulltime

Customer Care Specialist

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacati...

Location

Philippines , Clark, Pampanga

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Tertiary qualification (degree or equivalent)
At least 2 years’ customer service experience, with exposure to complex complaints and conflict resolution
Strong communication skills — written, verbal, and active listening
Relationship-building ability — able to quickly build rapport with diverse stakeholders
Negotiation & influencing skills — confident in sensitive or high-impact situations
Problem-solving mindset — able to identify solutions and overcome challenges
Sound judgement — capable of working independently while following direction
Intermediate Microsoft Office skills (Excel, Word, Outlook)
High attention to detail with a strong focus on accuracy and accountability
Ability to explain and apply policies clearly in both verbal and written formats

Job Responsibility

Manage escalated complaints through our Internal Dispute Resolution process with professionalism and empathy
Investigate customer concerns thoroughly to deliver accurate, fair, and timely resolutions
Partner with internal teams to drive strong customer recovery and engagement outcomes
Communicate policies, product details, and resolutions clearly across multiple channels
Create personalized, memorable experiences that build trust and long-term loyalty

What we offer

Career growth and continuous learning opportunities
Competitive benefits and a supportive team environment
A vibrant workplace culture where you’re valued and empowered
The opportunity to make a real impact on customer experiences

Fulltime

Customer Care Specialist

Serve as the point of contact for customers and communicate with them by email, ...

Location

United States , Nashville

Salary:

22.00 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High School diploma or G.E.D. equivalent
3 years related experience
No supervisory experience
License or Certification: None

Job Responsibility

Serve as the point of contact for customers and communicate with them by email, letter, or phone
Respond to questions and requests within the designated turnaround time
Clarify and resolve any issues to provide a timely and satisfactory outcome to the customer’s inquiry
Enter and retrieve information contained in computer databases to update records, files, and answer inquiries from guests
Operate standard office equipment other than computers
Prepare letters, memos, and other documents using a computer, mail, fax machine, including proofreading and editing written information to verify accuracy and completeness
Communicate with guests via the social media channels such as TripAdvisor, Twitter and Facebook
Enter and locate work-related information using computers
Provide excellent customer service to all customers and fellow STARS
Support the efforts of other STARS to provide excellent customer service

Fulltime

Customer Care Specialist

We are the duck. We develop and empower our people, cultivate relationships, giv...

Location

United States , Windsor

Salary:

37440.00 - 55000.00 USD / Year

Aflac

Expiration Date

Until further notice

Requirements

Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures
Emotional intelligence skills shown through giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Skill in selecting and using training/instructional methods and procedures when learning new policies, procedures, concepts or products
Skill in managing one's own time and actively looking for ways to help people whether team members or customers
Skilled in verbal and written communication regardless of channel (phone, chat, email, text, social media, etc.) in order to convey information and ideas so others will understand
Requires special communication skills including, but not limited to having the ability to defuse tough conversations in a high-emotion environment while maintaining a calm demeanor
Problem solving skills
Microsoft Excel skills
Experience translating from Spanish to English and English to Spanish (for bilingual positions)

Job Responsibility

Under general supervision, receives inbound calls, email, or chats regarding Aflac products and services
provides thorough and accurate responses to policyholder or field force inquiries regarding policy or claim issues for Aflac products and service
Accurately processes Point of Call transactions including, but not limited to, customer name changes, transfers, cancellations, and beneficiary changes
promotes good customer relations by providing premier customer service with a professional and friendly demeanor
develops customer relationships through rapport-building, listening skills, engaging the customer, seeking clarification, and building trust
Composes and/or generates communications to request information or confirm action taken
is responsive and timely with correspondence and problem resolution, and displays a caring attitude
coordinates with other departments/divisions as necessary to ensure customer satisfaction with Aflac's services and products
Navigates computerized system for tracking, gathering and researching information
routes and tracks outstanding requests to ensure policy-holders and other customers receive complete, accurate and timely resolutions

What we offer

medical
dental
vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
opportunity to purchase company stock

Fulltime

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