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We're looking for a driven and enthusiastic Customer Care for French and EMEA markets. As a Customer Care Specialist at bsport, you'll be the voice of our brand, providing exceptional support to our valued partners across international markets. This role is all about building relationships, empowering customers, and ensuring they get the most out of our platform. Through friendly, proactive and solutions-oriented interactions.
Job Responsibility:
Assist customers : Respond promptly and professionally to customer inquiries via Intercom and email, providing friendly, solutions-focused support to resolve issues effectively.
Documentation and collaboration: Collaborate with cross-functional teams and stakeholders to ensure a seamless customer experience, maintain thorough records of interactions, and continuously improve our services.
Requirements:
Have proficiency in French as your primary language and are fluent and or native in English
Excellent communication skills and a customer-centric mindset
Prior experience in customer support or a similar role (experience with Intercom or similar customer support platforms is a plus)
Demonstrate strong multitasking skills, effective prioritization, and adaptability in a dynamic environment
What we offer:
Vibrant office in Passatge St. Joan, Barcelona with free drinks and snacks
Flexible working model – hybrid setup with 1 remote day per week, plus 15 extra remote days per year
Health insurance fully covered by the company
Fitness perks – enjoy a special discount at a local gym
A diverse, collaborative workplace - join an international team