CrawlJobs Logo
Office Angels Logo Office Angels · Customer Service

Customer Care Specialist

United Kingdom, Peterlee Employment contract 30000.00 GBP / Year · Job Posted July 03, 2026
Apply Position
Job Link Share

Job Description

As a Customer Care Specialist, you will act as a key point of contact for customers, supporting them with product queries, troubleshooting and ongoing account support. You'll work closely with internal teams to ensure customers receive an exceptional service experience while helping to improve operational efficiency and customer satisfaction.

Job Responsibility

  • Manage, assign and escalate customer support tickets to ensure timely resolution
  • Provide customer support, troubleshooting and product guidance via telephone, email and online systems
  • Build strong relationships with customers and act as a trusted point of contact
  • Make proactive outbound calls to customers to provide support, training and gather feedback
  • Coordinate with technical and project teams to resolve complex issues
  • Support customer onboarding and ensure customers maximise the use of products and services
  • Maintain accurate records of customer interactions and resolutions
  • Arrange service visits and coordinate with installation and support teams where required
  • Identify opportunities to improve customer experience, operational efficiency and internal processes
  • Deliver training and support materials to customers and internal colleagues
  • Support wider project implementation and operational activities as required

Requirements

  • Previous experience within customer service, customer support or technical support
  • Excellent verbal and written communication skills
  • Strong organisational skills and attention to detail
  • The ability to manage multiple priorities in a fast-paced environment
  • A proactive and solution-focused approach
  • Strong IT skills, including Microsoft Outlook and other Microsoft Office applications
  • Confidence using smartphones and mobile technology, including iOS and Android devices
  • A strong technical aptitude and willingness to learn new systems and products

What we offer

  • £30,000 salary, permanent contract
  • 25 days annual leave plus bank holidays
  • Private medical insurance
  • Comprehensive health cash plan
  • Life assurance
  • Enhanced maternity, paternity and company sick pay
  • Annual discretionary bonus scheme
  • Christmas bonus
  • Paid volunteering leave
  • Pension scheme
  • Employee referral programme
  • Free onsite parking
  • Excellent kitchen facilities, including fresh fruit and coffee
  • Regular social events and a supportive team culture
Office Angels - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Care Specialist

8 matching positions

Customer Care Specialist

Since 2015, we’ve been using our love of data and tech to rethink motor insuranc...
Location
Location
United Kingdom , London
Salary
Salary:
30000.00 GBP / Year
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of 2+ years in similar roles is essential
  • Experience in an FCA regulated environment or a good understanding of FCA regulations
  • A strong belief in Treating Customers Fairly (TCF) principles
  • Stellar communication skills and a knack for teamwork
  • The ability to organise your work independently.
Job Responsibility
Job Responsibility
  • Guiding customers through policy purchases through phone, email and live chat
  • Tailoring products to meet individual needs
  • Ensuring accurate data entry and document verification
  • Advising on post-sale modifications
  • Exploring cross-selling opportunities.
What we offer
What we offer
  • Hybrid working, with a mix of home and office days
  • 25 Days Holiday
  • Pension plan: salary sacrifice pension scheme 5% employer contribution, up to 5% employee contribution
  • Private Medical Insurance (single cover)
  • Permanent Health, Insurance (Income Protection)
  • Life Assurance (Death in Service)
  • EAP, employee assistance programme 24/7.
  • Fulltime
Read More
Arrow Right

Customer Care Specialist

At OneMain, Customer Service Representative empower customers – understanding cu...
Location
Location
United States , Evansville
Salary
Salary:
Not provided
onemainfinancial.com Logo
OneMain Financial
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • HS Diploma/GED
Job Responsibility
Job Responsibility
  • Responding to calls utilizing an inbound and outbound dialer, with focus on quality and first call resolution
  • OneMain website support, including technology assistance, password resets and a multitude of customer support activities, including payment arrangements, addressing customer concerns when they receive a declined notification
  • Handling customer complaints, branch issues, delinquency levels and refunds
  • Multiple portfolio servicing, including cash advances, convenience checks and settlements
  • Work with clients in a consultative manner in accordance with all applicable laws, policies, and procedures
  • Negotiate with customers to resolve account matters
  • Maintain and notate all appropriate information and documentation on customer accounts
  • Lien releases paid out processing, questions regarding closed or resolved accounts
  • Work together as both team member and individual contributor in a goal-oriented environment to meet individual and team targets
  • Maintain compliance with FDCPA (Fair Debt Collection Practices Act), all state and federal regulations concerning telephone servicing
What we offer
What we offer
  • Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
  • Up to 4% matching 401(k)
  • Employee Stock Purchase Plan (10% share discount)
  • Tuition reimbursement
  • Paid time off (15 days’ vacation per year, prorated based on start date)
  • Paid sick leave as determined by state or local ordinance (prorated based on start date)
  • 11 Paid holidays (4 floating holidays, prorated based on start date)
  • Paid volunteer time (3 days per year, prorated based on start date)
  • Fulltime
Read More
Arrow Right

Customer Care Specialist

Serve as the point of contact for customers and communicate with them by email, ...
Location
Location
United States , Anaheim
Salary
Salary:
30.40 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma or G.E.D. equivalent
  • 3 years related experience
  • No supervisory experience
  • None
Job Responsibility
Job Responsibility
  • Serve as the point of contact for customers and communicate with them by email, letter, or phone
  • Respond to questions and requests within the designated turnaround time
  • Clarify and resolve any issues to provide a timely and satisfactory outcome to the customer’s inquiry
  • Enter and retrieve information contained in computer databases to update records, files, and answer inquiries from guests
  • Operate standard office equipment other than computers
  • Prepare letters, memos, and other documents using a computer, mail, fax machine, including proofreading and editing written information to verify accuracy and completeness
  • Communicate with guests via the social media channels such as TripAdvisor, Twitter and Facebook
  • Enter and locate work-related information using computers
  • Provide excellent customer service to all customers and fellow STARS
  • Support the efforts of other STARS to provide excellent customer service
  • Fulltime
Read More
Arrow Right

Customer Care Specialist

As a Customer Care Specialist (Tier 1), you will be responsible for handling inb...
Location
Location
Philippines , Metro Manila
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication skills, both verbal and written
  • Fluent in English
  • Demonstrated analytical and problem-solving skills
  • Demonstrated ability to work within time constraints
  • Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
  • Positive attitude and demonstrated ability to perform in a team-based environment
  • Professional and pleasant telephone manner
  • Must have flexibility and willingness to work rotational shifts, including overnights and weekends
  • Experience working in a call center environment specifically in a customer service role
  • Previous Financial Services experience would be considered an asset
Job Responsibility
Job Responsibility
  • Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support
  • Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
  • In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
  • Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
  • Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
  • Remain current on program information and business initiatives, as well as corporate products and processes
  • Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
  • Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
  • Accurately complete appropriate documentation for each transaction
  • End each call by completing all required activity in order to fulfill customer requests
  • Fulltime
Read More
Arrow Right

Customer Care Specialist

At TheFork we believe that the best things in life happen around the table. As t...
Location
Location
Spain , Barcelona
Salary
Salary:
Not provided
tripadvisor.com Logo
Tripadvisor
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Based in Barcelona
  • Native level of Dutch and fluent in English
  • An open minded person with a high level of communication skills
  • Care about customer needs and always try to make their experience unique and satisfactory
  • Knowledge in CRM tools
  • Experienced in a customer support environment
Job Responsibility
Job Responsibility
  • Answer incoming requests via phone, email and chat
  • Assist our customers on questions about our electronic reservation book, our website or app
  • Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs
What we offer
What we offer
  • An awesome team
  • A permanent contract
  • Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
  • Competitive fixed salary and bonus
  • Lunch vouchers available for each working day
  • International teams and a multicultural environment spanning 10 offices across Europe
  • Highly inclusive working environment
  • Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
  • Continuous learning and development programs
  • Free access to the Calm app
Read More
Arrow Right

Customer Care Specialist

Are you passionate about helping others? Do you like to work in an international...
Location
Location
Spain , Barcelona
Salary
Salary:
Not provided
babelprofiles.com Logo
Babel Profiles
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • +3 years of experience in Customer Service, Customer Care, or Order Management, ideally in a B2B environment
  • Strong experience in back-office customer service, including order management, issue resolution, and logistics coordination
  • Strong problem-solving and solution-oriented mindset
  • Highly proactive, autonomous, and able to ramp up quickly
  • Adaptable and comfortable working in a dynamic, fast-paced environment
  • Hands-on experience with SAP is essential, along with strong proficiency in Microsoft Office
  • Team player with strong collaboration skills across departments
  • Thinking in solutions, have an innovative mindset
Job Responsibility
Job Responsibility
  • Act as the main contact for customers and consumers in coordination with the Call Center, handling inquiries on orders, products, usage, and digital platforms
  • Manage inbound and outbound customer communications in areas without sales coverage across all channels
  • Coordinate daily operations with logistics providers, ensuring correct product intake and order processing
  • Oversee end-to-end order management, from entry through to shipment and delivery
  • Manage returns, claims, and invoice incidents, ensuring timely resolution
  • Maintain and update customer and product master data across internal systems and logistics partners
What we offer
What we offer
  • Competitive salary
  • Private health and life insurance
  • Ticket Restaurant
  • Yoga, pilates, and barre classes
  • Fulltime
Read More
Arrow Right

Customer Care Specialist

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacati...
Location
Location
Philippines , Clark, Pampanga
Salary
Salary:
Not provided
wyndhamdestinations.com Logo
Wyndham Destinations
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Tertiary qualification (degree or equivalent)
  • At least 2 years’ customer service experience, with exposure to complex complaints and conflict resolution
  • Strong communication skills — written, verbal, and active listening
  • Relationship-building ability — able to quickly build rapport with diverse stakeholders
  • Negotiation & influencing skills — confident in sensitive or high-impact situations
  • Problem-solving mindset — able to identify solutions and overcome challenges
  • Sound judgement — capable of working independently while following direction
  • Intermediate Microsoft Office skills (Excel, Word, Outlook)
  • High attention to detail with a strong focus on accuracy and accountability
  • Ability to explain and apply policies clearly in both verbal and written formats
Job Responsibility
Job Responsibility
  • Manage escalated complaints through our Internal Dispute Resolution process with professionalism and empathy
  • Investigate customer concerns thoroughly to deliver accurate, fair, and timely resolutions
  • Partner with internal teams to drive strong customer recovery and engagement outcomes
  • Communicate policies, product details, and resolutions clearly across multiple channels
  • Create personalized, memorable experiences that build trust and long-term loyalty
What we offer
What we offer
  • Career growth and continuous learning opportunities
  • Competitive benefits and a supportive team environment
  • A vibrant workplace culture where you’re valued and empowered
  • The opportunity to make a real impact on customer experiences
  • Fulltime
Read More
Arrow Right

Customer Care Specialist

Serve as the point of contact for customers and communicate with them by email, ...
Location
Location
United States , Nashville
Salary
Salary:
22.00 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma or G.E.D. equivalent
  • 3 years related experience
  • No supervisory experience
  • License or Certification: None
Job Responsibility
Job Responsibility
  • Serve as the point of contact for customers and communicate with them by email, letter, or phone
  • Respond to questions and requests within the designated turnaround time
  • Clarify and resolve any issues to provide a timely and satisfactory outcome to the customer’s inquiry
  • Enter and retrieve information contained in computer databases to update records, files, and answer inquiries from guests
  • Operate standard office equipment other than computers
  • Prepare letters, memos, and other documents using a computer, mail, fax machine, including proofreading and editing written information to verify accuracy and completeness
  • Communicate with guests via the social media channels such as TripAdvisor, Twitter and Facebook
  • Enter and locate work-related information using computers
  • Provide excellent customer service to all customers and fellow STARS
  • Support the efforts of other STARS to provide excellent customer service
  • Fulltime
Read More
Arrow Right