Customer Care Specialist Job at Yokoy (Barcelona)

Customer Care Specialist

Yokoy

Location:
Spain , Barcelona

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join Perk as a key member of our Customer Care team, where you will play a pivotal role in delivering exceptional customer experiences. As a representative of Perk, you’ll help resolve a variety of inquiries, provide insightful support, and ensure every interaction contributes to our commitment to excellence. In this role, you’ll collaborate with cross-functional teams and learn our ever-evolving product suite, helping customers navigate their needs while upholding our values of transparency, empathy, and efficiency.

Job Responsibility:

Respond to customer queries via email, chat, and phone in a timely and knowledgeable manner
Troubleshoot and resolve issues while providing accurate information and following up as needed
Document interactions and escalate complex cases to the appropriate teams
Ownership of incoming requests from customers, including the creation of tickets for the internal organization
Ownership for tracking-to-resolution of recorded incidents or bugs
Answering and handling customer inquiries for our customers in Germany, Switzerland, and the rest of Europe
Internally, you’re the first point of contact for knowledge on the operational use of our software

Requirements:

You finished your studies or your apprenticeship or has some work experience of at least one year in an operational area (ideally Finance, Support, Customer Care)
Background in finance and or accounting is a strong plus
Operational experience with a high turnover of external customer inquiries and internal clarifications from the team is a plus
Ability to handle a variety of tasks at a high frequency
Structured and detail oriented approach to work
Fluency in English and German, additional languages are a plus

Nice to have:

Background in finance and or accounting is a strong plus
Operational experience with a high turnover of external customer inquiries and internal clarifications from the team is a plus
Additional languages are a plus

What we offer:

Receive competitive compensation and equity ownership in Perk
Rest and recharge with our generous allocation of vacation days plus public holidays
Take control of your physical health with your choice of private healthcare or a gym allowance
Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Make your money go further with our flexible compensation plan
Focus on your family with 17 weeks’ paid parental leave during your child’s first year
Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
Broaden your horizons with up to 20 "Work from Anywhere" days per year
Nurture your language skills with in real-life English, Spanish and Catalan lessons
Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
Let us help you move to one of our hubs with relocation support

Additional Information:

Job Posted:
January 03, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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