Customer Care Specialist

Under general supervision, attends and actively participates in all scheduled Foundation training courses; and completes all assigned classroom activities, exercises, discussions, and exams. Receives monitored inbound calls, email, or chats regarding Aflac products and services and navigates through Aflac computer systems and sub-systems as a part of on-the-job training and call coaching sessions; answers inquiries, resolves problems and promotes good customer relations by providing premier customer service with a professional and friendly demeanor. Provides thorough and accurate responses to policy-holder requests and inquiries using knowledge and skills acquired through Customer Service training; navigates Aflac’s computerized systems for tracking, information gathering, researching, and trouble shooting. Maintains a position of trust and responsibility by keeping all policyholders and other customer businesses confidential; follows Aflac’s Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Performs other related duties as required.