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Customer Care Specialist

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Return on Investment Ltd

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Location:
United Kingdom , Maidenhead

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

28000.00 GBP / Year
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Job Description:

Creating incredible automotive customer experiences by unifying people, technology and marketing. You’ll act as a brand ambassador, assisting customers across their shopping and ownership journey, handling queries and complaints efficiently, and ensuring every interaction reflects Volvo’s commitment to safety, sustainability, and service excellence.

Job Responsibility:

  • Deliver high quality customer support via inbound calls, webchat, email, social, WhatsApp, SMS, and in-app chat
  • Handle customer queries and complaints with empathy and professionalism
  • Keep accurate records and manage lead follow-up effectively
  • Escalate issues and provide feedback to improve processes and customer experience
  • Be flexible to work across both the inbound calls and webchat teams

Requirements:

  • Excellent oral and written communication skills in English
  • Genuine passion for customer service
  • Ability to multitask, prioritise, and escalate appropriately
  • Calm, personable, adaptable, and team-oriented

Nice to have:

experience in customer care operations, complaint handling, or CRM systems

What we offer:
  • £500 annual health and wellbeing allowance
  • access to education bursaries
  • a day off and a voucher on your birthday
  • company pension
  • healthcare plans including private medical insurance and dental cover
  • 22 days annual leave rising to 30 with length of service
  • subsidised car purchase schemes

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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