Customer Care Specialist Job at Office Angels (Farnborough)

Customer Care Centre Specialist

Customer Care Centre Specialist (Quality Assurance) role focused on maintaining ...

Location

Mexico , Ciudad de México

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Passionate about customers and act to ensure a positive shopping experience
Passionate about growing and developing business
Always strive for excellence and high performance
Passionate about home furnishing, people's life at home and the IKEA range of products and services
Experience on Contact Centre: Quality Assurance supervisor or similar
Supporting and cooperating
Interacting and presenting
Analysing and Interpreting
Adapting and Coping

Job Responsibility

Ensure customers receive a consistent level of service by focusing on measuring and maintaining quality through a quality framework
Act as the Voice of the Customer by collecting and collating feedback, developing reports and providing insights and analysis
Update information for accuracy and relevancy on self-serve tools and websites
Work with business departments to understand business plan and long-term development needs
Support internal communications to align with IKEA's culture and values
Process and file all administrative documentation accurately and timely

Fulltime

Customer Care Specialist

We are seeking professional, service-oriented customer care specialists to join ...

Location

Italy , Adriatic coast, between the Venetian lagoon and Venice

Salary:

1350.00 EUR / Month

Applyfortourism

Expiration Date

Until further notice

Requirements

Service-oriented with a genuine interest for nature, culture, history and the outdoors
Can communicate well in English and another language, preferably German, Dutch or Italian
Hold a European Passport or nationality
Detail-oriented, organized, and proactive in their approach
Adaptable, reliable, and maintain a professional demeanour
Available to work 2 months in July and August

Job Responsibility

Providing detailed information about the campsite, excursions, and activities
Providing information about the historic and natural significance of the area
Representing the campsite with positive attitude and professionalism
Addressing guest inquiries
Supporting administrative tasks and maintaining clear and organized records

What we offer

Accommodation and meals included
A supportive, structured, and professional work environment
Flexibility to enjoy the surroundings on your days off
Training and study material on Venice and the Venetian lagoon

Fulltime

German Speaking Customer Care Specialist

We are seeking professional, service-oriented customer care specialists to join ...

Location

Italy , Between the Venetian lagoon and the city of Venice

Salary:

1350.00 EUR / Month

Applyfortourism

Expiration Date

Until further notice

Requirements

Service-oriented with a genuine interest for nature, culture, history and the outdoors
Can communicate in English and German
Hold a European Passport or nationality
Detail-oriented, organized, and proactive
Adaptable, reliable, and maintain a professional demeanour
Available to work 2 months in July and August

Job Responsibility

Providing detailed information about the campsite, excursions, and activities
Providing information about the historic and natural significance of the area
Representing the campsite with positive attitude and professionalism
Addressing guest inquiries
Supporting administrative tasks and maintaining clear and organized records

What we offer

Accommodation and meals included
A supportive, structured, and professional work environment
Flexibility to enjoy the surroundings on your days off
Training and study material on Venice and the Venetian lagoon

Fulltime

German Speaking Customer Care Specialist

We are seeking professional, service-oriented customer care specialists to join ...

Location

Italy , Between the Venetian lagoon and the city of Venice

Salary:

1350.00 EUR / Month

Applyfortourism

Expiration Date

Until further notice

Requirements

Service-oriented with a genuine interest for nature, culture, history and the outdoors
Can communicate in English and German
Hold a European Passport or nationality
Detail-oriented, organized, and proactive
Adaptable, reliable, and maintain a professional demeanour
Available to work 2 months in July and August

Job Responsibility

Providing detailed information about the campsite, excursions, and activities
Providing information about the historic and natural significance of the area
Representing the campsite with positive attitude and professionalism
Addressing guest inquiries
Supporting administrative tasks and maintaining clear and organized records

What we offer

Accommodation and meals included
A supportive, structured, and professional work environment
Flexibility to enjoy the surroundings on your days off
Training and study material on Venice and the Venetian lagoon

Fulltime

Care Coordinator Specialist

CareGivers America - NEPA, a Modivcare Personal Care Service, is looking for a C...

Location

United States , Lewistown

Salary:

20.00 - 25.00 USD / Hour

CareGivers America

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
3+ years of Customer Service experience required
3+ years of Home Care experience preferred
Scheduling experience strongly preferred
HHAeXchange experience strongly preferred

Job Responsibility

Oversee and manage the care coordination process for a caseload of patients, ensuring continuity and quality of care
Monitor patient progress, evaluate outcomes, and modify care plans as necessary to achieve optimal health outcomes
Manage the intake process, including reviewing referrals, verifying insurance coverage, and obtaining necessary authorizations for services
Ensure timely and accurate completion of required documentation, including patient assessments, consent forms, and care plans
Collaborate with referral sources, healthcare providers, and internal teams to ensure smooth transitions and facilitate the start of care
Serve as a primary point of contact for patients, families, and healthcare professionals, providing ongoing communication and support throughout the care coordination process
Facilitate effective communication and information sharing among the care team, ensuring all members are informed of pertinent patient information and updates
Act as a resource and mentor to Care Coordinator Associates, providing guidance and support in complex care coordination cases
Advocate for patients and their families to ensure their needs, preferences, and rights are respected and met throughout the care process
Monitor and evaluate the quality-of-care coordination services provided, ensuring adherence to regulatory standards and best practices

What we offer

Medical, Dental & Vision Insurance
401(k) with a 6% match
Paid Time Off
10 Paid Holidays
Employee Assistance Program
Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
Voluntary Term Life and AD&D Insurance
Legal Services Insurance
Short-Term and Long-Term Disability
Accident, Critical Illness & Hospital Indemnity Insurance

Fulltime

Director, Customer Care Product Operations

We are seeking an experienced leader to execute the strategic direction of our C...

Location

United States , Mountain View

Salary:

216000.00 - 264000.00 USD / Year

EarnIn

Expiration Date

Until further notice

Requirements

Deep passion for customers and a strong belief in the power of care as a product differentiator
7+ years proven leadership experience, including managing cross-functional embedded teams and developing systems for scale and autonomy
Strong product and/or technical background preferred—ideally with a degree in Engineering, Computer Science, or related field and hands-on product development or technical experience
Experience with AI strategy, including tool selection, automation mapping, and agent-assist systems
Demonstrated ability to build and scale user research and feedback loops into product pipelines
Outstanding analytical and problem-solving skills
data-driven decision-making is a must
Expertise or capability in operations including knowledge of quality assurance, agent readiness, escalations
Track record of influencing and aligning with stakeholders across Product, Engineering, Marketing, and CX
Excellent communication and collaboration skills—especially in high-ambiguity environments

Job Responsibility

Own and drive the Care AI strategy to shift from human support to automated and AI-powered resolution
Define automation use cases, KPIs, and optimize adoption across all support channels
Partner and collaborate closely with Product & Engineering to align automation roadmap with technical feasibility and business goals
Lead Customer Care’s product integration strategy to embed CX into every product and operational decision
Manage 4–5 senior Care Specialists embedded in key product pods to ensure launch readiness, lifecycle comms, and research support
Act as the cross-functional glue between Care, Product, and Eng—aligning roadmaps, surfacing feedback, and driving issue resolution
Consolidate customer, agent, and system insights into a single narrative to inform continuous improvement
Build a scalable, company-wide user research program with EarnIn-specific guidelines to enable autonomous research
Define high-priority UR initiatives aligned to business goals that product operations will take on
Select and implement research tooling (e.g., Maze, Dovetail) to support execution at scale

What we offer

equity
benefits

Fulltime

Customer Service Specialist

At Mobility our Customer Service Specialists are known as "Rostering Coordinator...

Location

Australia , West Perth

Salary:

Not provided

Assure

Expiration Date

Until further notice

Requirements

A proactive, “can-do” attitude with a drive to grow business
A dedication to deliver best-in-class customer service
Experience in high-volume call environments (inbound/outbound)
Strong time management and multitasking skills
Tech-savvy with the ability to learn and adapt to new systems
Excellent verbal and written communication skills
Ability to remain calm and solution-focused under pressure
Comfortable working with performance targets and KPIs

Job Responsibility

Coordinate support worker rosters via our mobility Workforce Portal
Manage a high number of inbound and outbound calls daily
Build and maintain strong relationships with Partner Providers
Resolve administrative and technical issues efficiently
Ensure compliance with funding and regulatory requirements
Maintain accurate records and correspondence
Collaborate with internal teams to meet KPIs and drive revenue

What we offer

A flexible hybrid work model
A supportive, inclusive, and friendly team environment
The opportunity to make a meaningful impact in the lives of people with disability and older Australians
Ongoing training, career development, and progression opportunities
Access to a comprehensive Employee Assistance Program
Discounts with major retailers and corporate health insurance rates

Fulltime

Property Cleaning & Care Specialist

Our Cleaning and care Specialist team plays a vital role in ensuring the cleanli...

Location

United States , Boston

Salary:

Not provided

Groma (MA)

Expiration Date

Until further notice

Requirements

Minimum of one year of professional cleaning experience
Knowledge of cleaning techniques and equipment
Proficient in English (written and spoken)
Strong attention to detail and ability to follow instructions
Ability to work independently and efficiently
Candidates need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas
Must be comfortable driving around Boston
Must have their own vehicle and maintain the proper license, insurance and preventative maintenance
Basic computer skills, including the ability to navigate project management tools

Job Responsibility

Maintain a clean and presentable environment in common areas, including the foyer, staircase, and laundry room
Conduct regular, thorough cleanings of common areas in each property, which includes vacuuming, dusting, mopping, cleaning glass doors, wiping down staircase railings, and removing trash and mail
Ensure that all Groma brand cleanliness and safety standards are consistently met at each property
Conduct regular inspections of property exteriors to identify and report any issues, such as broken items, trash, or debris
Maintain clean and organized trash areas
Perform weekly or bi-weekly trash valet services at select properties
Complete cleaning checklists with photographs after each visit and submit them to our reporting software
Inform the team of any issues discovered during inspections and report necessary repairs or replacements
Maintain and upkeep all cleaning equipment, supplies, and products
Provide unscheduled and unit turn cleanings as needed

What we offer

Medical, dental, and vision insurance
401(k) with company match
Paid time off
5% 401k match
High-quality health and dental insurance plans
Mileage reimbursement for all personal vehicle use
Competitive paid time off policy
Competitive compensation package
13 official company holidays
1 floating holiday

Fulltime

Customer Care Specialist

Office Angels

Location:
United Kingdom , Farnborough

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 27, 2025

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Location:United Kingdom , Farnborough

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Contract Type:Employment contract

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:April 27, 2025

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