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At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success. We’re entering a bold new chapter with our official launch in the U.S. market. To support this growth, we’re hiring a fully remote Customer Care for the US market. Candidates can be based in Brazil or anywhere in LATAM, as long as they can work US business hours to collaborate effectively with clients and internal teams. As a Customer Care Specialist at bsport, you'll be the voice of our brand, providing exceptional support to our valued partners across international markets. This role is all about building relationships, empowering customers, and ensuring they get the most out of our platform. Through friendly, proactive and solutions-oriented interactions.
Job Responsibility:
Assist customers: Respond promptly and professionally to customer inquiries via Intercom and email, providing friendly, solutions-focused support to resolve issues effectively
Documentation and collaboration: Collaborate with cross-functional teams and stakeholders to ensure a seamless customer experience, maintain thorough records of interactions, and continuously improve our services
Requirements:
Excellent communication skills and a customer-centric mindset
Prior experience in customer support or a similar role
Demonstrate strong multitasking skills, effective prioritization, and adaptability in a dynamic environment
Have proficiency in English
Nice to have:
Experience with Intercom or similar customer support platforms is a plus