Customer Care Specialist II Job at Verra Mobility (Mesa)

Property Administrative Specialist II

Property Administrative Specialist II position at The Ritz-Carlton Aruba, respon...

Location

Aruba

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Enter and retrieve information contained in computer databases using keyboard, mouse, or trackball
Update records, files, reservations
Answer inquiries from guests
Transmit information or documents using computer, mail, or facsimile machine
Operate standard office equipment
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software
Handle incoming and outgoing mail
Create and maintain computer- and paper-based filing systems
Compile, copy, sort, and file records
Enter and locate work-related information using computers and/or point of sale systems

Job Responsibility

Deliver 'Gold Standards' of The Ritz-Carlton graciously and thoughtfully every day
Learn and exemplify Employee Promise, Credo and Service Values
Ensure excellence in the care and comfort of guests
Create experiences so exceptional that long after a guest stays, the experience stays with them

What we offer

Equal opportunity employment
Valued and celebrated unique backgrounds
Creative, thoughtful and compassionate work environment
Chance to be proud of the work you do
Global team belonging
Becoming the best version of you

Fulltime

Medical Appeals/Grievance Specialist II - Registered Nurse

Responsible for utilizing clinical acumen and managed care expertise related to ...

Location

United States , Phoenix

Salary:

Not provided

Blue Cross Blue Shield of Arizona

Expiration Date

Until further notice

Requirements

1 year experience in clinical and health insurance or other healthcare related field
3 years experience in clinical and health insurance or other healthcare related field AND 1 year Managed care experience with a focus in Utilization Management (UM), Prior Authorization (PA), Claims, Case Management and/or Medical Appeals and Grievance (MAG)
5 years experience in clinical and health insurance or other healthcare related field AND 2 years Managed care experience with a focus in Utilization Management (UM), Prior Authorization (PA), Claims, Case Management and/or Medical Appeals and Grievance (MAG)
8 years experience in clinical and health insurance or other healthcare related field AND 3 years above satisfactory job performance in the managed care environment with a focus in Utilization Management (UM), Prior Authorization (PA), Claims, Case Management and/or Medical Appeals and Grievance (MAG)
Associate’s Degree in a healthcare field of study or Nursing Diploma
Active, current, and unrestricted license to practice in the State of Arizona (a state in the United States) or a compact state as a Registered Nurse (RN), a Physical Therapist (PT) or a Licensed Master Social Worker LMSW.
Intermediate PC proficiency
Intermediate skill using office equipment, including copiers, fax machines, scanner and telephones
Maintain confidentiality and privacy
Advanced clinical knowledge

Job Responsibility

Perform in-depth analysis, clinical review and resolution of provider appeals/inquiries, corrected claims and subscriber reconsiderations, member appeals, corrected claims and provider grievances for all lines of business
Identify, research, process, resolve and respond to customer inquiries primarily through written / verbal communication.
Respond to a diverse and high volume of health insurance appeal related correspondence on a daily basis.
Analyze medical records and apply medical necessity criteria and benefit plan requirements to determine the appropriateness of appeal, grievance and reconsideration requests.
Maintain complete and accurate records per department policy.
Meet quality, quantity and timeliness standards to achieve individual and department performance goals as defined within the department guidelines and required by State, Federal and other accrediting organizations.
Demonstrate ability to apply plan policies and procedures effectively.
Consult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries.
Attend staff and interdepartmental meetings.
Participate in continuing education and current developments in the fields of medicine and managed care.

Fulltime

Customer Care Specialist II

We're looking for Customer Support Specialists who are passionate about transfor...

Location

Honduras , San Pedro Sula or Tegucigalpa

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

You love dogs and care about helping dog parents keep them safe
1+ years of customer support experience
Strong English communication skills (C1/C2 preferred)
Tech-comfortable: able to learn device behavior, app flows, troubleshooting steps, and connectivity basics
Ability to stay calm and professional in tough situations
Adaptable and comfortable working in a fast-paced environment
A metrics-driven mindset (response time, quality, resolution rate)
Solid active listening and problem-solving skills
Comfortable working on a computer and multitasking across tools

Job Responsibility

Provide friendly, fast customer support through chat, email, and phone
Help customers troubleshoot the smart collar, the mobile app, and connectivity issues
Walk users through setup, device pairing, GPS/LTE behavior, activity insights, and product features
Investigate issues, analyze recurring problems, and document clearly
Process customer requests, escalate when needed, and follow internal workflows
Build strong customer relationships that promote trust and retention
Use scripts, knowledge bases, and product guidelines to provide accurate answers

What we offer

Hybrid working arrangements
Competitive base salary
Be part of a people-first, values-driven organization
Work with innovative global partners and diverse teams
Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Access to free posture-based fitness workouts from home
Training opportunities provided by Crescendo and outside entities
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Fulltime

Care Management Specialist II, D-SNP Team

The Care Management Specialist II utilizes clinical skills and training to perfo...

Location

United States , Los Angeles

Salary:

88854.00 - 142166.00 USD / Year

L.A. Care Health Plan

Expiration Date

Until further notice

Requirements

Associate's Degree in Nursing for Registered Nurses OR Master's Degree in Social Work for Licensed Clinical Social Workers
Minimum of 3 years of recent care management experience with responsibilities of managing complex acute or chronic conditions in collaboration with members and interdisciplinary care professionals in a hospital, medical group or managed care setting, such as a health insurance environment and/or experience as care manager in home health or hospice environments
Experience providing care management with complex/catastrophic conditions
Current knowledge of clinical standards of care and disease processes
Critical thinking skill
Excellent customer service skills
Ability to clinically analyze the most complex cases involving highly acute physical health, behavioral health, complex/catastrophic and/or psychosocial issues to determine and implement the most effective member-centered interventions
Ability to triage immediate member health and safety risks
Ability to sensitively manage member or family responses associated with high acuity cases and support effective coping
Strong verbal and written communications skills to consult effectively with interdisciplinary teams, coordinate care with members and their families, and other internal and external stakeholders

Job Responsibility

Utilizes clinical skills and training to perform essential functions of care management for identified and assigned member population according to Health Insurance Portability and Accountability Act (HIPAA) guidelines
Manages a specified caseload across the entire continuum of programmatic levels including those within National Committee for Quality Assurance (NCQA) scope or otherwise Complex/Catastrophic cases
Management of the caseload assigned by Manager includes: coordinating health care benefits, providing education and facilitating member access to care in a timely and cost-effective manner
Collaborates and communicates with member, family, and interdisciplinary health team to promote wellness and member empowerment, while ensuring access to appropriate services across the healthcare continuum and maximizing member benefit
Serves as clinical advocate for members, active interdisciplinary team member, liaison with other departments and external health care team
Provides direction and assistance to Care Coordinators and to Community Health Workers (CHW) of members needs including the need for special educational mailings, reminder calls, satisfaction surveys, incentives or any additional service needs according to specific program guidelines
Uses claims processing and care management software to look up member information, document contacts, and track member progress
Applies clinical knowledge and experience to evaluate information regarding prospective care management members referred by health risk assessment (HRA), risk stratification, predictive modeling, provider’s utilization review vendors, members, Call Center, claims staff, Health Homes Program (HHP) eligibility or other data sources to determine whether care management intervention is necessary to meet the member's needs
Conducts Care Management services for the most complex and vulnerable members including: engaging in member centric communication which includes the interdisciplinary team, providers and family or authorized representatives
reviewing member claims histories and identifies intervention opportunities through the professional standards of practice

What we offer

Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)

Fulltime

New

Care Management Specialist II

The Care Management Specialist II utilizes clinical skills and training to perfo...

Location

United States , Los Angeles

Salary:

88854.00 - 142166.00 USD / Year

L.A. Care Health Plan

Expiration Date

Until further notice

Requirements

Associate's Degree in Nursing for Registered Nurses
Master's Degree in Social Work for Licensed Clinical Social Workers
Minimum of 3 years of recent care management experience with responsibilities of managing complex acute or chronic conditions in collaboration with members and interdisciplinary care professionals in a hospital, medical group or managed care setting
Experience providing care management with complex/catastrophic conditions
Current knowledge of clinical standards of care and disease processes
Critical thinking skill
Excellent customer service skills
Ability to clinically analyze the most complex cases
Ability to triage immediate member health and safety risks
Ability to sensitively manage member or family responses

Job Responsibility

Utilizes clinical skills and training to perform essential functions of care management
Manages a specified caseload across the entire continuum of programmatic levels
Collaborates and communicates with member, family, and interdisciplinary health team to promote wellness and member empowerment
Applies clinical knowledge and experience to evaluate information regarding prospective care management members
Conducts Care Management services for the most complex and vulnerable members
Collaborates with primary care physician and other treating professionals as appropriate
Employs engagement techniques to build relationships with members and their authorized representatives
Notifies Care Coordinators and CHWs of members needs
Performs field assessment and care coordination functions in community settings
Provides effective care management for Individualized Care Plan summary and interventions

What we offer

Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)

Fulltime

Customer Support Specialist II

Step into a role built for the future of customer experience through our AI-Enha...

Location

Honduras , San Pedro Sula or Tegucigalpa

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

Excellent English communication skills (C1 to C2 Level on the CEFR scale)
At least 1 year experience in a BPO, CX, or customer service role
Strong analytical thinking and problem-solving abilities
Confidence in navigating new tools, tech, and evolving processes
Eagerness to learn how AI enhances customer operations
Thrives in a dynamic, fast-paced environment
Demonstrate schedule availability and flexibility to support business needs
Be open to working onsite or in a hybrid setting as required

Job Responsibility

Participate in Crescendo Academy: our AI-enhanced CX track built to elevate your capabilities
Engage in blended learning and simulation-based practice to sharpen future-ready CX skills
Deliver personable, positive customer support across chat, email, and phone
Troubleshoot customer issues with clarity, care, and sound judgment
Use AI tools as your co-pilot to provide solutions, route workflows, and improve consistency
Identify recurring issues and provide insights for process & automation improvements
Apply critical thinking to support both customers and AI-driven systems
Build trust and meaningful connections with every customer interaction

What we offer

Hands-on experience with next-generation AI and CX tools
A fast track into Crescendo partner teams supporting global brands
Mentorship and feedback from expert facilitators
Access to continuous growth opportunities after placement
Be part of a people-first, values-driven organization
Work with innovative global partners and diverse teams
Hybrid working arrangements
Competitive base salary

Fulltime

New

Staff Cellular & Corp Onboarding Support

This managerial role is responsible for overseeing and leading the operational f...

Location

South Africa , Johannesburg

Salary:

Not provided

Vodafone

Expiration Date

February 27, 2026

Requirements

Matric
+ related tertiary qualifications in financial management. NQF 6 minimum
5 years + experience in transactional finance operations and/or customer operations, ideally within a shared service environment
5 years + experience and knowledge with transacting on internal Cellular and Finance systems – EPPIX, Morpheus II, iCap, C3D and Siebel EBU as well as SAP and Tallyman
5 years + experience Customer Care and Financial operations or Consumer related environment
Strong display of functioning optimally under pressure and independently under reduced monitoring
Leadership
Coaching and performance management
People agility
Results agility

Job Responsibility

Specialised Operational Functions: Staff Cellular support on Special Products and new products and services
Partner with HR Benefits on initiatives in development, design and delivery of new and existing staff cellular benefits
Own and enhance support experience for staff as customer
Establish and ensure optimal OLAs and SLAs with in value streams to ensure the highest service standards
Liaising with Vodacom Subsidiaries on benefit alignment
Financial reporting into FinOps (Staff Cellular)
Manage Onboarding Process: Ensure team delivery of project related deliverable as per project charter in terms of scope, quality, and within timelines
People and Workforce management: Manage, lead and provide direction consultants and Specialist activities
ensuring planning, and managing their functions and daily activities
Ensure optimal workforce planning, ensuring that adequate resources are in place to deliver on the mandate of the team and expectations of our stakeholders

What we offer

Enticing incentive programs and competitive benefit packages
Retirement funds, risk benefits, and medical aid benefits
Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Fulltime

!

New

Patient Access Specialist I

This job is responsible for performing general patient access duties in a centra...

Location

United States , Tacoma

Salary:

23.90 - 32.07 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

One year of customer service work experience is required
Healthcare environment experience is preferred
Knowledge of patient registration and insurance verification processes
Knowledge of privacy/confidentiality standards
Knowledge of medical terminology
Ability to utilize all available resources/tools to problem-solve in a timely, efficient and effective manner
Strong customer service skills
For Patient Access Specialist II: Additional training and expertise in visit types, reviewing/attaching referrals to the visit, differences between in-network insurances and other special imaging/scheduling requirements
Patience/flexibility and a broader base of knowledge regarding provider preferences and scheduling nuances for scheduling for providers in multiple specialties

Job Responsibility

Answers incoming phone calls and assists patients with registration, scheduling, insurance and medication refill needs for all providers within an assigned specific specialty
Verifying demographics and registering patients in Epic
Obtaining and verifying insurance coverage
Scheduling patient appointments
Promoting MyChart activation
May also schedule for special projects (e.g. Healthgrades
Seven Corners, virtual visits, etc.) as assigned
Answers incoming phone calls from patients who need to schedule an appointment
Schedules (and reschedules as necessary) patient clinic visits
Provides basic information in response to patient questions within scope of position

What we offer

Medical
Prescription drug
Dental
Vision plans
Life insurance
Paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually)
Tuition reimbursement
Retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Fulltime

Customer Care Specialist II

Verra Mobility

Location:
United States , Mesa

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 18, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Care Specialist II

Property Administrative Specialist II

Medical Appeals/Grievance Specialist II - Registered Nurse

Customer Care Specialist II

Care Management Specialist II, D-SNP Team

Care Management Specialist II

Customer Support Specialist II

Staff Cellular & Corp Onboarding Support

Patient Access Specialist I

Customer Care Specialist II

Verra Mobility

Location:United States , Mesa

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 18, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Care Specialist II

Property Administrative Specialist II

Medical Appeals/Grievance Specialist II - Registered Nurse

Customer Care Specialist II

Care Management Specialist II, D-SNP Team

Care Management Specialist II

Customer Support Specialist II

Staff Cellular & Corp Onboarding Support

Patient Access Specialist I

Location:
United States , Mesa

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
February 18, 2026