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Customer Care Specialist II

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Verra Mobility

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Location:
United States , Mesa

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an entry-level Customer Care Specialist with a passion for helping others and who is interested in joining our growing team and making a difference at Verra Mobility. This is not your average contact center! We take your success seriously! Our team has created a clear & dedicated training program that enables you to perfect your skills & become a universal agent. Our program is built in layers for your career growth, we want you to own it!

Job Responsibility:

  • Provide customer service to rental car customers by addressing general inquiries, receipts or payments pertaining to tolls and violations
  • Use tools and resources to reach a complete and accurate resolution
  • Ability to place clear and concise notes on customer accounts
  • Meet the performance goals established for efficiency, schedule adherence, quality, customer satisfaction and attendance
  • Other duties as assigned

Requirements:

  • High school diploma or equivalent
  • Motivated team player with a positive attitude
  • Tenacious and able to think critically through solutions
  • Empathetic nature
  • Belief that 80% of success is showing up
  • Enjoy working in a fast-paced environment
  • Pushing yourself to always improve and serving customers

Additional Information:

Job Posted:
February 18, 2026

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