Customer Care Specialist - German Speaking

• Primary Customer and 3pl liaison, claims and queries management
• Reporting and KPI data
• Collaboration with other areas of the business such as Finance and Masterdata
• Raise claims within SLA, investigate to resolution, communicate outcomes
• Measures of success in the role will be by clear objectives and KPI reports to support daily activity and performance measurement
• Identify opportunities for continuous improvement
• Demonstrates a sense of urgency in respect of ensuring work is completed quickly and accurately
• Strong communication skills both oral and written ensuring desired outcomes are understood and achieved
• Has good interpersonal skills, able to deal at all levels, develops relationships within the organisational structure to assist in goal achievement
• Coordinate and assist with audit requirements
• Demonstrate sufficient knowledge of internal/external processes and procedures to troubleshoot and correct problems
• Act with empathy and respect in all transactions
• Living our values

• Proven experience of a Customer facing, claims/query management and distribution role preferably in a Health Care environment
• Ability to communicate in both German and English
• Ability to communicate at all levels within the organisation
• Proven data analysing skills and an ability to translate tasks into action plans and deliver to timelines
• Fully competent in oral and written communications
• Strong motivational skills
• Subject matter knowledge
• Customer Service skills
• Formal qualifications in Export and Customer Service
• Fully competent in oral and written communications and must be able to demonstrate proven interpersonal skills
• Competent in using Excel/Word & Data Cubes
• Competent in using Database reporting repositories
• Excellent reporting skills
• Proficient communicator both written and verbal
• Able to operate in a Team environment
• Must be proficient in standard software applications including Microsoft Outlook and advanced Excel skills and to have a complete understanding of Sales and Distribution modules of SAP

Preferably in a Health Care environment