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Customer Care Social Media Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Edison

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a dedicated Customer Care Social Media Specialist to join our team in Edison, New Jersey. This is a long-term contract position where you will play a pivotal role in engaging with customers across various social media platforms, ensuring their concerns are addressed with attention to detail and care. The role requires a hybrid schedule, working four days in the office and one day remotely, with occasional weekend shifts conducted remotely.

Job Responsibility:

  • Monitor and respond to customer inquiries and complaints on social media platforms, maintaining an attentive and consistent corporate voice
  • Collaborate with the corporate communications team to draft responses and develop content that addresses customer concerns effectively
  • Research and analyze customer feedback from public sites and blogs to identify trends and escalate issues as necessary
  • Provide resolutions to customer complaints, including issuing refunds or goodwill gestures within established guidelines
  • Use the Price Plus database to access customer profiles, update information, and address inquiries related to promotions
  • Advise the social media communications team on trending topics, recalls, and promotional programs to ensure alignment with customer needs
  • Create scripts and response libraries to maintain a unified voice across all communication channels
  • Track and report social media trends and customer concerns to help guide decision-making and improve customer satisfaction
  • Develop educational and consumer-facing content to proactively address issues and enhance brand reputation
  • Support the customer care team by sharing knowledge of current social media promotions and campaigns

Requirements:

  • Proven experience in customer service, ideally within a call center or social media-focused environment
  • Strong familiarity with social media platforms and their functionality
  • Exceptional written communication skills with the ability to maintain a detail-oriented approach in social interactions
  • Ability to analyze and address customer concerns effectively while adhering to company guidelines
  • Experience using customer databases, such as Price Plus, for profile management and inquiry resolution
  • Adept at handling refunds, reimbursements, and goodwill gestures within established limits
  • Strong collaboration skills to work closely with corporate teams and retail staff
  • Ability to monitor and report on social media trends and consumer concerns
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 25, 2026

Work Type:
Hybrid work
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