Customer Care Senior Specialist Job at NTT DATA (Gurugram)

Specialist Customer Care Support

Step into the role of Specialist Customer Care Support at Barclays, where you'll...

Location

India , Chennai

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Experience of working in a customer facing service environment
Knowledge of Lending Operations, Collateral & Mortgage
Responsible for providing loans for business
A demonstrated ability to take ownership of projects and to lead them independently to successful conclusions
Good Communication Skills
Should have prior experience in Backoffice role (non-voice)
Flexibility in hours of work and ability to work changing shifts patterns
key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills

Job Responsibility

Support the provision of customer service through various communication channels including chat, email and phone
Support the execution of customer service requirements to resolve more complex customer needs, requests and enquires
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement and providing recommendations for change in customer care processes, by providing feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of customer inquiries and issues related to the bank’s products and services, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

What we offer

Hybrid working
structured approach to hybrid working
supportive and inclusive culture and environment
flexible working arrangements
opportunity to embrace mobility

Fulltime

Director, Customer Care Product Operations

We are seeking an experienced leader to execute the strategic direction of our C...

Location

United States , Mountain View

Salary:

216000.00 - 264000.00 USD / Year

EarnIn

Expiration Date

Until further notice

Requirements

Deep passion for customers and a strong belief in the power of care as a product differentiator
7+ years proven leadership experience, including managing cross-functional embedded teams and developing systems for scale and autonomy
Strong product and/or technical background preferred—ideally with a degree in Engineering, Computer Science, or related field and hands-on product development or technical experience
Experience with AI strategy, including tool selection, automation mapping, and agent-assist systems
Demonstrated ability to build and scale user research and feedback loops into product pipelines
Outstanding analytical and problem-solving skills
data-driven decision-making is a must
Expertise or capability in operations including knowledge of quality assurance, agent readiness, escalations
Track record of influencing and aligning with stakeholders across Product, Engineering, Marketing, and CX
Excellent communication and collaboration skills—especially in high-ambiguity environments

Job Responsibility

Own and drive the Care AI strategy to shift from human support to automated and AI-powered resolution
Define automation use cases, KPIs, and optimize adoption across all support channels
Partner and collaborate closely with Product & Engineering to align automation roadmap with technical feasibility and business goals
Lead Customer Care’s product integration strategy to embed CX into every product and operational decision
Manage 4–5 senior Care Specialists embedded in key product pods to ensure launch readiness, lifecycle comms, and research support
Act as the cross-functional glue between Care, Product, and Eng—aligning roadmaps, surfacing feedback, and driving issue resolution
Consolidate customer, agent, and system insights into a single narrative to inform continuous improvement
Build a scalable, company-wide user research program with EarnIn-specific guidelines to enable autonomous research
Define high-priority UR initiatives aligned to business goals that product operations will take on
Select and implement research tooling (e.g., Maze, Dovetail) to support execution at scale

What we offer

equity
benefits

Fulltime

Senior Benefits Specialist

The Senior Benefits Specialist is a key member of the Global Capabilities Networ...

Location

United States of America , Tempe

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree in HR, Business, or related field preferred
3-5+ years of experience in US employee benefits administration
CEBS or CBP certification a plus
Equivalent combinations of education and experience will be considered
Ability to communicate clearly with others, both written and verbal
Able to handle multiple priorities efficiently in a fast-paced setting
Experience with Workday and ServiceNow preferred
Strong commitment to customer service by problem solving with professionalism and care
Willingness to work onsite in Tempe, AZ, five days per week

Job Responsibility

Handle Tier 3 escalations in Service Now, analyze issues, and resolve them quickly
Serve as the contact for the GCN benefits team to address questions and troubleshoot cases efficiently
Ensure adherence to benefit policies, regulatory standards, and service-level agreements to promote operational efficiency and precision
Routinely analyze ways of working to identify and recommend process improvements, challenge existing methods, and be the champion for the implementation of approved changes
Collaborate cross-functionally with internal stakeholders and vendors to resolve issues, mitigate compliance risks, and ensure compliance with service level agreements
Manage Workday benefits system updates, including validating requirements, testing, and resolving issues related to changes such as Open Enrollment, data updates, etc.
Perform Workday EIB transactions on a regular basis
Create and deliver benefits presentations to newly hired employees, ensuring clarity and alignment with policy intent
Maintain confidentiality and adhere to all relevant laws and organizational standards, ensuring that all internal documentation and desktop procedures are consistently aligned with these requirements
Conduct system audits and detailed reconciliations, including identifying systemic issues and implementing corrective action

Fulltime

Senior P&C Services Specialist

In the P&C team, together with Junior Specialists, Specialists, and other Senior...

Location

Poland , Poznań

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

you are looking for an employer who guarantees a sense of security, stability, diversity, and openness to others
caring for the planet and doing things with people in mind are important for you
you are authentic in interactions with others and want to be able to pursue your passions
you enjoy taking the initiative and you do not shy away from a challenge
you see yourself in the role of Internal Trainer, coach, or mentor for your co-workers
you have Personnel Administration and Payroll experience, and you feel confident in this field
you know how to work with a ticket system
you are familiar with retirement and pension funds law, labor law
SAP HR system is well known to you
you are fluent in English and/or French

Job Responsibility

Team Leader’s morning briefing/catch-up with the team
processing of ongoing orders from the country, e.g. a request for a change to an employee’s employment terms in the systems
contacting the national HR unit, e.g. clarification of an error in an insurance application
further processing in the system
FIKA, that is a coffee break (virtual or on the office patio)
weekly team meeting, e.g. to discuss current topics, holiday plans, important instructions from the Business Partner
work in Excel, e.g. extracting a report from the system
conversation with your Buddy (your mentor during the onboarding), e.g. sharing the next bit of knowledge about a given process
lunch (if in the office, then with the team)
self-study, e.g. e-learning concerning cultural differences or Excel carried out via a training platform

What we offer

hybrid working model
fantastic office furnished with IKEA furniture, divided into zones for work and relaxation and creative collaboration
free underground parking with electric charger and bicycle parking
stable employment (employment contract)
flexible terms of employment (depending on the team – full-time and part-time)
flexible working hours (we start work between 7 and 10 a.m.)
homework allowance
cafeteria system – a pool of benefits to choose from (e.g. Multisport card, cinema tickets, shopping vouchers, medical package for relatives)
Tack! loyalty program for employees – working with us longer earns you an additional financial bonus
private medical care for IKEA employees and their families

Quality Assurance Specialist

This position will be responsible for conducting in-home visits at clients' home...

Location

United States , Las Cruces

Salary:

Not provided

Arcadia Home Care and Staffing - an Addus family company

Expiration Date

Until further notice

Requirements

Minimum of 3 years’ experience working in the field of senior services or a related social service field
Excellent oral and written communication skills
Strong interpersonal skills
Ability to prioritize and handle high call volumes
Client-focused and customer service-driven
Proficient in Microsoft Word, Excel, and Outlook
Must have reliable transportation, valid driver’s license and insurance for travel within the branch service area

Job Responsibility

Monitors client’s condition and performance of duties by Home Care Aides
Maintains all company and Department on Aging rules, regulations, and standards
Conducts home visits to new clients to welcome and review the Welcome Packet
Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
Prepares and completes accurate evaluation reports and case notes as needed
Maintains schedules to assure timely completion of all assigned home visits
Attends weekly branch meetings
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follows all Medicare, Medicaid, and HIPAA regulations and requirements

What we offer

Medical, Dental and Vision Benefits
Company matched 401K
Continued Education
Monthly Agency Bonus Potential
PTO Plan
Retirement Planning
Life Insurance
Employee discounts

Fulltime

Specialist Customer Care

Join Barclays a Specialist Customer Care where you will be delivering exceptiona...

Location

United Kingdom , Knutsford

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Excellent Customer Service skills
Good communicator and ability to form relationships
Attention to detail & effectively plan and organise
Previous knowledge/experience within financial service would be beneficial
Adapt to change
Ability to manage multiple customer inquiries, tasks, and priorities

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

Fulltime

Specialist Customer Care - Intermediary Mortgage Expert

Join us as a Specialist Customer Care – Intermediary Mortgage Expert within Barc...

Location

United Kingdom , Sunderland

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Proven experience delivering excellent customer service in a telephony-based environment
Effective stakeholder management skills, with the ability to build relationships and set clear expectations
Excellent operational efficiency with the ability to confidently multitask and manage competing priorities

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

What we offer

modern workspaces, collaborative areas, and state-of-the-art meeting rooms
wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations
supportive and inclusive culture and environment
flexible working arrangements
hybrid working

Fulltime

Specialist Customer Care - Intermediary Mortgage Expert

Join us as a Specialist Customer Care – Intermediary Mortgage Expert within Barc...

Location

United Kingdom , Liverpool

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Proven experience delivering excellent customer service in a telephony-based environment
Effective stakeholder management skills, with the ability to build relationships and set clear expectations
Excellent operational efficiency with the ability to confidently multitask and manage competing priorities

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

What we offer

modern workspaces, collaborative areas, and state-of-the-art meeting rooms
wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations
supportive and inclusive culture and environment
flexible working arrangements
hybrid working

Fulltime

Customer Care Senior Specialist

NTT DATA

Location:
India , Gurugram

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

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Location:India , Gurugram

Category:IT - Administration

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

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