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NTT DATA Logo NTT DATA · IT - Administration

Customer Care Senior Specialist

India, Gurugram · Job Posted February 21, 2026
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Job Description

The BPO Supervisor will provide 2nd level support for Oracle Hospitality applications, focusing on customer service and technical troubleshooting. The role requires collaboration with various teams and maintaining knowledge of new product releases. Candidates should have a positive attitude and a keen interest in learning. Experience in Oracle Hospitality and troubleshooting is essential.

Job Responsibility

  • Provide 2nd line support globally for Oracle Hospitality customers and partners
  • Work very closely with other teams (L1, AMS, SE/Dev, CCSM) to deliver quality customer service
  • Keep up to date with new releases and new functionality
  • Identify and report back root cause and resolution of major incidents to avoid recurring issues
  • Adhere to Global L2 Support standards and processes
  • Actively participate in building Oracle Knowledgebase
  • Committed to the delivery of outstanding service to customers

Requirements

  • Positive and customer friendly attitude
  • Enthusiasm and a keen interest to learn
  • Ability to keep up to date with relevant new product releases and developments
  • Ability to use acquired troubleshooting and technical skills in identifying root cause and resolution of issues
  • Experience in Oracle Hospitality
  • Experience in troubleshooting
  • Provide 2nd level support for Oracle Hospitality applications
  • Focus on providing solutions and troubleshooting product defects
  • Work closely with Cloud Operations, Sustaining Engineering & Development teams
  • Provide 2nd line support globally for Oracle Hospitality customers and partners
  • Work very closely with other teams (L1, AMS, SE/Dev, CCSM) to deliver quality customer service
  • Keep up to date with new releases and new functionality
  • Identify and report back root cause and resolution of major incidents to avoid recurring issues
  • Adhere to Global L2 Support standards and processes
  • Actively participate in building Oracle Knowledgebase
  • Committed to the delivery of outstanding service to customers
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