Customer Care Senior Representative Job at NTT DATA (Quezon City)

New

Customer Care Senior Representative

As an Inside Sales Representative, you increase our client’s revenue by handling...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is preferred
An ability to build rapport with customers
An ability to navigate multiple computer systems
An ability to pronounce the 52 States of America and refer to guide to access abbreviations
An ability to work in a target-driven environment
Proficiency in Microsoft office programs and general computer operations
Ability to learn and follow basic direction on process
Must have mastery of the English language, both oral and written
Must be detail-oriented and organized to maintain accurate records
Must have the ability to focus and work quickly

Job Responsibility

Establish customer contact by handling incoming calls and initiating follow up outbound calls
Promote products and facilitates customer needs to utilize company’s products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
Resolve customer concerns by providing appropriate information regarding products and services
Record customer information and maintain database by obtaining, entering, and verifying required data
Ensure quality service by following departmental and company policies, procedures, and standards as well as adhering to compliance policies, procedures, and standards
Facilitate sales process by communicating/sharing information with appropriate internal and external contacts
Complete and ensure accurate validation of insurance benefits
Provide customer follow-up as required
Contribute to departmental objectives by accomplishing required contact and sales results and ability to track and report progress of sales results

Fulltime

New

Customer Care Senior Representative

As an Inside Sales Representative, you increase our client’s revenue by handling...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is preferred
An ability to build rapport with customers
An ability to navigate multiple computer systems
An ability to pronounce the 52 States of America and refer to guide to access abbreviations
An ability to work in a target-driven environment
Proficiency in Microsoft office programs and general computer operations
Ability to learn and follow basic direction on process
Must have mastery of the English language, both oral and written
Must be detail-oriented and organized to maintain accurate records
Must have the ability to focus and work quickly

Job Responsibility

Establish customer contact by handling incoming calls and initiating follow up outbound calls
Promote products and facilitates customer needs to utilize company’s products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
Resolve customer concerns by providing appropriate information regarding products and services
Record customer information and maintain database by obtaining, entering, and verifying required data
Ensure quality service by following departmental and company policies, procedures, and standards as well as adhering to compliance policies, procedures, and standards
Facilitate sales process by communicating/sharing information with appropriate internal and external contacts
Complete and ensure accurate validation of insurance benefits
Provide customer follow-up as required
Contribute to departmental objectives by accomplishing required contact and sales results and ability to track and report progress of sales results.

Fulltime

New

Customer Care Senior Representative

Location

Philippines , Quezon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in Microsoft office programs and general computer operations
Ability to learn and follow basic direction on process
Must have mastery of the English language, both oral and written
Must be detail-oriented and organized to maintain accurate records
Must have the ability to focus and work quickly
Able to work independently
Sense of urgency in reporting any concerns to immediate supervisor
High School diploma or equivalent required
1-2 years experience working in the medical field preferred

Job Responsibility

Performs timely and accurate review of electronic records/documentation scanning for completeness of submissions in accordance with established policies
Identifies opportunities and reports on inaccuracies that may be present in reviewed documents
Learns CRM system and is able to access different internal online resources to obtain required information in a timely manner
Performing inbound and outbound calls to insurance companies, medical facilities and customers in the US
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
Analyzing medical insurance claims for quality assurance
Resolving moderately routine questions following pre-established guidelines
Performing routine research on customer inquiries
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

Fulltime

Customer Care Senior Representative

Location

Philippines , Metro Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset
English
Interactive customer service environment required
Related experience in the food and/or retail industry considered an asset
Strong and developed oral and written communication skills, including typing, spelling, and grammar
Demonstrated ability to implement change efforts
Ability to learn new skills/concepts and apply this knowledge quickly and accurately
Advanced knowledge of PCs and familiarity with system navigation
Positive attitude and demonstrated ability to get along with others
Professional, empathetic, and naturally caring conversational style

Job Responsibility

Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions
To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times
Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided
Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment
Remain current on program and product information by being committed to continuous learning
Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data

Fulltime

Customer Care Senior Representative

As a Customer Care Associate, you will be a leading Brand Ambassador serving as ...

Location

Philippines , Metro Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset
English
Interactive customer service environment required
Related experience in the food and/or retail industry considered an asset
Strong and developed oral and written communication skills, including typing, spelling, and grammar
Demonstrated ability to implement change efforts
Ability to learn new skills/concepts and apply this knowledge quickly and accurately
Advanced knowledge of PCs and familiarity with system navigation
Positive attitude and demonstrated ability to get along with others
Professional, empathetic, and naturally caring conversational style

Job Responsibility

Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions
To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times
Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided
Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment
Remain current on program and product information by being committed to continuous learning
Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data

Fulltime

Customer Care Senior Representative

The Customer Care Senior Representative will act as a Brand Ambassador, providin...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset
English
Interactive customer service environment required
Related experience in the food and/or retail industry considered an asset
Strong and developed oral and written communication skills, including typing, spelling, and grammar
Demonstrated ability to implement change efforts
Ability to learn new skills/concepts and apply this knowledge quickly and accurately
Advanced knowledge of PCs and familiarity with system navigation
Positive attitude and demonstrated ability to get along with others
Professional, empathetic, and naturally caring conversational style

Job Responsibility

Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions
To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times
Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided
Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment
Remain current on program and product information by being committed to continuous learning
Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data

Fulltime

Customer Care Senior Representative

As a Customer Care Associate, you will be a leading Brand Ambassador serving as ...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset
English
Interactive customer service environment required
Related experience in the food and/or retail industry considered an asset
Strong and developed oral and written communication skills, including typing, spelling, and grammar
Demonstrated ability to implement change efforts
Ability to learn new skills/concepts and apply this knowledge quickly and accurately
Advanced knowledge of PCs and familiarity with system navigation
Positive attitude and demonstrated ability to get along with others
Professional, empathetic, and naturally caring conversational style

Job Responsibility

Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions
To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times
Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided
Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment
Remain current on program and product information by being committed to continuous learning
Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data

Fulltime

Customer Care Senior Representative

As a Customer Care Associate, you will be a leading Brand Ambassador serving as ...

Location

Philippines , Metro Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset
English
Interactive customer service environment required
Related experience in the food and/or retail industry considered an asset
Strong and developed oral and written communication skills, including typing, spelling, and grammar
Demonstrated ability to implement change efforts
Ability to learn new skills/concepts and apply this knowledge quickly and accurately
Advanced knowledge of PCs and familiarity with system navigation
Positive attitude and demonstrated ability to get along with others
Professional, empathetic, and naturally caring conversational style

Job Responsibility

Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions
To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times
Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided
Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment
Remain current on program and product information by being committed to continuous learning
Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data

Fulltime

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