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NTT DATA Logo NTT DATA · Call Center

Customer Care Senior Representative

Philippines, Quezon City · Job Posted June 28, 2026
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Job Description

As an Inside Sales Representative, you increase our client’s revenue by handling incoming calls and initiating outgoing potential customer inquiries, and using company resources, policies, and procedures to provide complete, accurate data.  You will use appropriate technologies and follow processes in accordance with company standards to ensure patient and physician contact is handled with accuracy and operational effectiveness.

Job Responsibility

  • Establish customer contact by handling incoming calls and initiating follow up outbound calls
  • Promote products and facilitates customer needs to utilize company’s products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
  • Resolve customer concerns by providing appropriate information regarding products and services
  • Record customer information and maintain database by obtaining, entering, and verifying required data
  • Ensure quality service by following departmental and company policies, procedures, and standards as well as adhering to compliance policies, procedures, and standards
  • Facilitate sales process by communicating/sharing information with appropriate internal and external contacts
  • Complete and ensure accurate validation of insurance benefits
  • Provide customer follow-up as required
  • Contribute to departmental objectives by accomplishing required contact and sales results and ability to track and report progress of sales results.

Requirements

  • Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is preferred
  • An ability to build rapport with customers
  • An ability to navigate multiple computer systems
  • An ability to pronounce the 52 States of America and refer to guide to access abbreviations
  • An ability to work in a target-driven environment
  • Proficiency in Microsoft office programs and general computer operations
  • Ability to learn and follow basic direction on process
  • Must have mastery of the English language, both oral and written
  • Must be detail-oriented and organized to maintain accurate records
  • Must have the ability to focus and work quickly
  • Sense of urgency in reporting any concerns to immediate supervisor
  • High School diploma or equivalent required
  • 1-2 years’ experience working in the medical field preferred

Nice to have

  • Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is preferred
  • 1-2 years’ experience working in the medical field preferred
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