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Randstad Logo Randstad · Customer Service

Customer Care Representative

Canada, Montréal Employment contract 38000.00 - 48000.00 USD / Year · Job Posted July 02, 2026
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Job Description

My client, a leading and fast-growing Quebec company, recognized for over twenty years for the excellence and performance of its premium skincare products, is seeking a rigorous and proactive individual to fill the position of Customer Service and Retailer Representative in Montreal. Embedded within a dynamic and tight-knit marketing and communications team, you will act as a central pivot to deliver a memorable customer experience. If you are passionate about the beauty industry, love resolving a variety of situations with empathy, and are looking for a stable and human-centric work environment, this Montreal-based Customer Service and Retailer Agent position is the perfect opportunity to propel your career.

Job Responsibility

  • Handle omni-channel support requests from consumers (B2C) and business partners via Zendesk CRM, emails, and online reviews
  • Maintain a warm social media presence and interaction by responding to direct messages (Messenger, Instagram) and community comments
  • Independently analyze and resolve common logistical issues (claims, merchandise returns, shipping errors, or lost packages) by liaising closely with the production and warehouse teams
  • Provide high-quality first-level support to retailers and partner pharmacy networks (case follow-ups, logistical and administrative information) with no travel required
  • Provide personalized advice to customers by analyzing their skin needs to suggest tailored and high-performance skincare routines

Requirements

  • Significant experience in a customer service or administrative support role
  • Previous experience working in a pharmacy or a strong knowledge of the cosmetics and beauty industry is a major asset
  • Excellent command of French (spoken and written)
  • Good command of English
  • Proficiency in the Office Suite and a natural ease with ticketing systems or CRMs (knowledge of Zendesk is an asset)
  • Openness to using artificial intelligence tools to optimize copywriting is required
  • Strong autonomy, a developed sense of initiative, sharp organizational skills, and a resolutely solution-oriented attitude

Nice to have

  • Previous experience working in a pharmacy or a strong knowledge of the cosmetics and beauty industry is a major asset
  • Knowledge of Zendesk is an asset

What we offer

  • Flexible Schedule & Balance: 37.5-hour week from Monday to Friday, with arrival flexibility between 8:00 AM and 9:30 AM
  • Comprehensive Health Coverage: Full group insurance accessible upon completion of your 3-month probationary period
  • Access to a group RRSP/VRSP program with a generous employer contribution of up to 4%
  • Modern telemedicine service and Employee Assistance Program (EAP) included
  • Direct, free, and regular access to a wide range of internationally renowned cosmetic products
  • 2 weeks of vacation (negotiable)
  • Join a team guided by an open, transparent management style based on mutual trust, with absolutely no micromanagement
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