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Customer Care Representative

Spain, Barcelona · Job Posted June 09, 2026
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Job Description

As a Customer Care Representative, you will be part of a team of friendly colleagues in an international environment. Customer Love is one of the core values at EasyPark, and for this reason, Customer Care is at the heart of everything we do. One of the key financial success factors for the company is that we manage to keep the Customer Contact Ratio to a minimum, meaning the rate of customers in our customer base that are contacting us. Therefore, one of the key missions for a Customer Care Representative is to support the process of collecting information about what our customers are contacting us about, and together with other stakeholders, such as team managers and process drivers, come up with proposals on how to eliminate the need for customers to contact us at Customer Care.

Job Responsibility

  • Executing the Customer Care strategies decided by the Customer Care Management team
  • Building and maintaining relations with EasyPark customers, primarily on the B2C segment, but also to the B2B segment in cases where B2B customers are contacting us
  • Going the extra mile of leaving our customers with a positive feeling when they have been in contact with us on the phone, through email, through social media channels, or any other channel used by the company at any given time
  • Supporting the collection of information about what customers are contacting us about by logging contacts according to the company policy at any given time
  • Continuously monitor own performance to ensure that everything that can be done is done to achieve the objectives that we have within Customer Care

Requirements

  • Previous work experience in Customer Care or Sales
  • Motivated by working with others towards common goals
  • Written and oral fluency in Spanish, Catalan, and English
  • Any other language is a plus
  • Available to work full-time from Mon - Fri, 9:00 AM to 6:00 PM
  • This role is based in Barcelona

Nice to have

Any other language is a plus

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