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Customer Care Representative

rockybrands.com Logo

Rocky Brands

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Location:
United States , Nelsonville

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

16.00 USD / Hour
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Job Description:

The Customer Care Representative will professionally interact with customers to provide superior service and support as a primary agent for all inbound phone calls and Company websites inquiries, being responsible for entry and tracking of orders, answering email inquiries, and notifying customers of backorders.

Job Responsibility:

  • Answer inbound and place outbound calls.
  • Handle consumer chats and email correspondences.
  • Enter orders as needed.
  • Acquire a working knowledge of product lines and be able to suggest alternate selections and upgrades as needed.
  • Offer feedback to E-commerce department regarding consumer’s experience while interacting with company websites.
  • Help to troubleshoot, understand and fully document any web issues before getting it to the correct technical resource for resolution.
  • Track any problems or complaints to final resolution within a designated time frame
  • Provide callers with accurate information and/or refers their requests to the appropriate department or responsible person.
  • Work to convert call and chat inquiries into sales.
  • Process consumer returns as needed.

Requirements:

  • Associate's degree (A. A.) or equivalent from two-year College or technical school
  • or two (2) to four (4) years related experience and/or training
  • or equivalent combination of education and experience.
  • One (1) to two (2) years of call center experience.
  • Intermediate level of skill in Microsoft applications including Word, Excel, PowerPoint, and Outlook
  • strong experience using web-based service and/or ecommerce tools.
  • Strong oral and written communication and telephone skills.
  • Strong organizational skills with the ability to multitask and demonstrated ability to work in a fast-paced environment.

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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