Customer Care Representative

• Manage a high volume of inbound customer calls with patience, professionalism, and a care-first mindset
• Respond to inquiries by clearly explaining services, resolving concerns, and guiding customers toward effective solutions
• Navigate multiple systems simultaneously to access account details and provide accurate, real-time support
• Accurately document customer interactions and maintain up-to-date records in internal systems
• Handle concerns with empathy and sound judgment to create a positive customer experience
• Collaborate with internal teams to escalate and resolve more complex issues
• Consistently meet or exceed performance metrics related to quality, productivity, and customer satisfaction
• Stay current on company services, procedures, and relevant updates

• At least 1 year of recent experience in an inbound call center environment
• Minimum of 2 years of customer service experience in a fast-paced setting
• Strong verbal and written communication skills with a professional and approachable style
• Proven ability to multitask across multiple systems while engaging with customers
• Strong organizational skills and attention to detail in a high-volume environment
• Typing speed of 35+ words per minute
• Flexibility to work evenings, weekends, and overtime as needed

Bilingual Spanish/English is a plus

• Medical, vision, dental, and life and disability insurance
• Company 401(k) plan