Customer Care Representative

Are you a highly motivated, empathetic, and fluent Bilingual Customer Service Representative with a passion for the healthcare or medical device industry? Do you thrive in a collaborative office environment where your communication skills can directly impact a patient’s well-being? We are seeking a dedicated individual for a full-time, permanent Customer Care Representative role in Mississauga. ... This opportunity is perfectly suited for an energetic, initiative taking professional looking to build a long term career in the Customer Care field. In this Customer Care Position position, you will be the primary point of contact for patients, managing their critical urology supply needs. This is a specialized role where providing exceptional service means building positive, trusting relationships with patients.. Your primary duties include managing inbound phone calls and emails, placing orders, and proactively making necessary outbound calls. You will be responsible for providing timely follow-up, addressing inquiries regarding pricing, product availability, and delivery schedules. Furthermore, you will help patients navigate complex insurance coverage inquiries and determine the appropriate course of action based on identified customer needs.