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This position is primarily responsible for meeting with homeowners to determine areas of concern and coordinate repair schedules. Once repairs are completed, verify accuracy of subcontractor workmanship.
Job Responsibility:
Receives calls and review correspondence from homeowners
Schedules appointments with homeowners
Conducts repair inspections with homeowners, utilizing extreme tact and diplomacy
Determines repairs to be made using discretion to satisfy customer requests and creates work order schedules
Communicates repairs needed to field and office staff
refers repair requests for unwarranted items to management
Communicates and coordinates with subcontractors regarding work orders and schedules
uses diplomacy in dealing with subcontractors
Verifies completion of subcontractor workmanship and communications completion to office staff
Authorizes billing requests after reviewing submitted charges for accuracy
Performs other duties as assigned by Customer Care Executive
Requirements:
High school graduate or equivalent
Three years customer service with three to five years construction experience
Detail oriented, with organization, management, follow-up skills
Excellent customer service skills
Excellent written communication and negotiating skills
Computer proficiency
Thorough knowledge of construction methods and Company and government standards