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Robert Half · Call Center

Customer Care Representative

United States, Tempe · Job Posted June 29, 2026

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Job Description

As a Universal Customer Care Agent, you will support mortgage customers through a mix of inbound and outbound calls. You’ll assist customers with questions related to payments, escrow, and general account inquiries, while also reaching out to customers who may be past due to understand their situation and discuss next steps or available options.

Job Responsibility

Handle inbound calls related to mortgage payments, escrow questions, and general loan support
Conduct outbound calls to customers regarding missed or past-due payments in a professional, customer-focused manner
Provide clear, accurate, and empathetic assistance on all customer inquiries
Document customer interactions accurately in internal systems
Follow all compliance, quality, and customer care standards
Participate in ongoing training, coaching, and performance development

Requirements

Prior customer service experience in a call center setting is required.
Strong communication and problem-solving skills
Ability to manage a high call volume while remaining professional and detail-oriented
Comfortable working on-site Monday–Friday with availability for one half day Saturday per month
Interest in learning the mortgage industry and growing within a structured environment

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Robert Half - All Job Offers

Tempe

Customer Care Representative

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