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Customer Care Representative

https://www.randstad.com Logo

Randstad

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Location:
Canada , Saint-Léonard

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

55000.00 - 70000.00 CAD / Year
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Job Description:

Join a stable company specializing in flexible packaging for the food sector in Montreal. We are looking for a Customer Care Representative experienced in B2B to fill a strategic position. This role is your gateway to establishing and maintaining long-term relationships with a dedicated clientele of buyers in the industry. ... If you are bilingual, possess a strong resilience to handle demanding communications, and aspire to progress towards a Sales Representative role, this opportunity is for you!

Job Responsibility:

  • Order and Information Management: Enter, manage, and follow up on orders and technical information requests via phone and email
  • Proactive Communication: Liaise between clients (buyers), internal sales representatives, and the Production Planning department
  • Resolution and Follow-up: Communicate statuses, production delays, or unforeseen situations to clients (often a more difficult aspect, requiring composure)
  • Complaints: Manage initial client complaints and ensure coordination of responses
  • Systems: Use internal systems (QD) and the SalesForce CRM for documentation and follow-up

Requirements:

  • Significant experience in B2B Customer Service (Business to Business) to understand the dedicated relationship dynamic (not based on a script)
  • Fluent proficiency in both English and French (spoken and written)
  • Ability to handle pressure from buyers in the food industry, who can be direct and demanding, without taking criticisms personally

Nice to have:

  • Experience with the SalesForce CRM is a strong asset
  • Experience in the packaging sector is a plus
What we offer:
  • Bonus: Access to a bonus based on the company's overall performance
  • Career Growth: Clear possibility of advancement towards Sales roles in the medium term
  • Flexibility: 37.5-hour work week with some flexibility on arrival times (between 6 a.m. and 9 a.m.)
  • Environment: Positive work atmosphere with a strong retention culture and a non-micromanagement style
  • Accessibility: Accessible by public transport and parking available on site (including Communauto parking)

Additional Information:

Job Posted:
December 27, 2025

Expiration:
February 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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