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Customer Care Representative

https://www.randstad.com Logo

Randstad

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Location:
Canada , Laval

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

45000.00 - 55000.00 CAD / Year
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Job Description:

You will be the first point of contact for after-sales service for online orders. The role focuses mainly on managing cases by email and phone, ensuring quality resolution for customers. As a Customer Care Agent based in Laval, you will work closely with stores to resolve issues such as order errors, delivery problems, or promotional questions.

Job Responsibility:

  • Answer customer and store inquiries by email and phone to resolve issues related to online orders
  • Handle refunds and order adjustments
  • Perform administrative tasks and data entry
  • Collaborate with internal teams, particularly stores, to resolve customer issues

Requirements:

  • Excellent command of French and English, both spoken and written
  • Comfortable with computer tools and able to learn new systems quickly
  • Ability to manage pressure and a high volume of work
  • Demonstrate autonomy and proactivity in problem-solving
  • Possess a positive attitude and a strong team spirit
What we offer:
  • Competitive salary from $45,000 to $55,000
  • Comprehensive insurance (medication, dental, vision) with flexible programs
  • Eight personal or sick days per year
  • Possibility of buying additional vacation time
  • Employee discount of up to 50% on in-store products
  • A work environment that values quality of service and teamwork
  • A stable company with low employee turnover and opportunities for advancement

Additional Information:

Job Posted:
May 17, 2026

Expiration:
July 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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