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Become the Bilingual Customer Care Representative we're looking for in Montreal East or Pointe-Claire!\nAre you looking for a permanent role where your empathy, rigor, and bilingualism are essential?\nCome thrive within a recognized home care company. Whether you are based in Montreal (East) or Pointe-Claire (West Island), your role is vital: you manage the heart of our Customer Service, communicating constantly, with patience and resilience, with our caregivers and clientele.
Job Responsibility:
Manage incoming calls and emails
Handle file opening and follow-ups
Maintain client relations, demonstrating the necessary patience and resilience
Manage multiple data sets simultaneously, input information into the Maya software, and perform necessary updates to files
Requirements:
Bilingualism (French/English) is essential for daily communication with English-speaking clients based outside of Quebec
Experience in phone-based customer service
Ability to work under pressure
Patience and resilience
What we offer:
Competitive Compensation: Your base salary is $23.60/hour
Permanent Employment: A stable, full-time position (35 hours/week)
Flexibility (Partial): You benefit from a flexible schedule where you choose your arrival time between 8 a.m. and 9 a.m. (the chosen time then becomes fixed)
Human Environment: You join a good-natured team with great cohesion