Customer Care Representative Job at Randstad (Montréal)

Customer Care Representative

Robert Half is partnering with a growing organization seeking a dedicated and cu...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of customer service, customer care, call center, or client support experience
Strong verbal and written communication skills
Excellent problem-solving and conflict-resolution abilities
Proficiency with Microsoft Office Suite and CRM software
Strong attention to detail and organizational skills
Ability to multitask and prioritize in a fast-paced environment
Demonstrated commitment to providing outstanding customer experiences

Job Responsibility

Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner
Resolve customer concerns, complaints, and service requests while maintaining a high level of customer satisfaction
Accurately document customer interactions and update records within CRM systems
Process orders, account updates, applications, and other customer transactions
Research and troubleshoot issues to provide effective solutions
Escalate complex concerns to appropriate departments when necessary
Follow up with customers to ensure inquiries and issues have been fully resolved
Maintain knowledge of company products, services, policies, and procedures
Meet established service, quality, and response-time goals
Support special projects and administrative tasks as assigned

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Care Representative

A leading company in the Canadian manufacturing sector is actively seeking two r...

Location

Canada , Montreal

Salary:

26.00 - 30.00 USD / Hour

Randstad

Expiration Date

August 13, 2026

Requirements

Hold a minimum of 3 years of relevant customer service experience, ideally acquired within a manufacturing or industrial environment
Fluent proficiency in both French and English is essential, both spoken and written
Concrete prior experience with an ERP or CRM system (knowledge of Business Central or Navision is a major asset)
Excellent communication skills, a strong sense of urgency, meticulous attention to detail, and a high level of professional rigor
Demonstrated ability to manage stress and thrive efficiently in an open-concept office environment
Positive attitude, autonomy, and a strong focus on finding logistical solutions
Proficiency in English is required for this position as the incumbent will be called upon to communicate daily with industrial clients, carriers, and business partners located outside of Quebec

Job Responsibility

Receive, process, and modify customer purchase orders accurately within internal systems
Process credits and debits on customer accounts as needed
Ensure all relevant information is effectively communicated to the planning department and sales directors
Verify invoices and collaborate with the accounts receivable department to complete the billing process
Work closely with sales and marketing teams to maintain up-to-date product and customer records
Provide technical assistance regarding products, claims, and other quality-related information
Offer support to sales directors and other Customer Service Representatives (CSRs)
Serve as the primary contact for requests originating from Western Canadian sites (Vancouver/Taber) after 4:30 PM EST
Handle a high volume of inbound calls and communications
Engage in other related tasks as required by the team or management

What we offer

Competitive salary
Opportunities for career development and personal growth
Flexible work environment focused on well-being and work-life balance
A stable company with a rich history and strong team culture

Fulltime

Customer Care Representative

This is a pilot project being launched for the first time in Moldova. It will op...

Location

Moldova , Chișinău

Salary:

Not provided

Arrive

Expiration Date

Until further notice

Requirements

You have strong English language skills at C1 level (advanced)
You are empathetic, helpful, and solution-oriented
You’re a great communicator with strong listening skills and a calm, patient approach
You enjoy solving problems and are quick to understand and resolve customer needs
You’re self-motivated and capable of managing your time effectively, even under pressure
You’re a team player — collaborative, respectful, and supportive of your colleagues
You embrace feedback, learning, and change with an open mind
You see challenges as opportunities to grow, and you’re excited by the chance to make a difference in the daily lives of our users

Job Responsibility

Execute the Customer Care strategies set by the Customer Care Management team
Build and maintain strong, supportive relationships with Arrive customers, primarily in the B2C segment, and occasionally with B2B customers
Handle incoming contacts via phone, email, social media, and any other channels in use — always leaving the customer with a positive and professional impression
Log interactions and collect relevant customer insights, following current internal guidelines
Continuously monitor your own performance against KPIs, and contribute toward meeting or exceeding team goals
Proactively suggest improvements to customer care processes and escalate insights to team managers or process drivers

Fulltime

Customer Care Representative

As a Customer Care Representative for the Italian market, you will be the frontl...

Location

Italy , Rome

Salary:

Not provided

Arrive

Expiration Date

Until further notice

Requirements

Previous work experience within customer care and/or direct sales
Written and oral fluency in Italian and English
Strong customer orientation and the ability to adapt to the client's tone of voice
Analytical and problem-solving skills with a keen eye for detail
Demonstrated ability to work both independently and collaboratively in a fast-paced environment

Job Responsibility

Deliver Exceptional Customer Service - answering incoming multi-channel requests (via chat, email or phone) from our Italian customer base (private and corporate) as well as from foreign customers (in English) who use the service
Drive Team Success - Actively contribute in meetings and bring fresh ideas to improvement projects, helping streamline our services and create the best customer experience
Collaborate to create ONE Team - working closely with other departments (tech support, billing, and product teams) to resolve complex issues and provide end-to-end support
Improvement Initiatives - supporting customer insights collection to identify solutions to improve our customers' experience journey

Fulltime

Customer Care Representative

Join a leader in residential services in Montreal! Our client, a trusted company...

Location

Canada , Anjou

Salary:

18.93 - 19.00 CAD / Hour

Randstad

Expiration Date

August 27, 2026

Requirements

Possess a first relevant work experience in direct contact with the public or in the customer service field
Fluent in French with the ability to speak English functionally and easily to independently respond to English-speaking clients based outside of Quebec
Good stress management and ability to defuse delicate situations or interact professionally with impatient clients.

Job Responsibility

Proactively contact clients by phone to plan and schedule their service appointments based on available time slots
Handle incoming customer calls to answer inquiries, follow up on files, or process cancellation requests
Ask simple and standardized qualification questions to assess customers' basic needs in order to properly target and prioritize emergencies
Collaborate daily with members of the dispatch department to optimize technicians' schedules and ensure customer satisfaction
Perform data entry and rigorously update customer files in the company's computer system
Ensure general filing, administrative organization, and processing of current service files.

What we offer

Full-time position offering high job stability with a 40-hour work week
Fixed day schedule, Monday to Friday from 8:00 AM to 4:30 PM
Starting hourly wage set at $18.93/hr with weekly pay every Thursday
Opportunity to transition to a hybrid remote work model (up to 2 days per week) following the onboarding period and once full autonomy is achieved
Benefits including 2 additional paid days off during the holiday season, 2 paid floating days during the year, and a voluntary group RRSP
Free parking available for employees and premises easily accessible by public transit.

Fulltime

Customer Care Representative

Make a real difference every day: become our next bilingual Customer Service Rep...

Location

Canada , Montréal

Salary:

21.00 - 23.00 CAD / Hour

Randstad

Expiration Date

August 27, 2026

Requirements

Bilingualism (French/English) is essential for daily communication with English-speaking clients based outside of Quebec
Experience in phone-based customer service
Ability to work under pressure
Patience and resilience
Employment is conditional upon a criminal background check

Job Responsibility

Manage incoming calls and emails
Handle file opening and follow-ups
Maintain client relations, demonstrating the necessary patience and resilience
Detail-oriented and rigorous: Manage multiple data sets simultaneously, input information into the Maya software, and perform necessary updates to files

What we offer

Competitive Compensation: Your base salary is $23/hour
Permanent Employment: A stable, full-time position (35 hours/week)
Flexibility (Partial): You benefit from a flexible schedule where you choose your arrival time between 8 a.m. and 9 a.m. (the chosen time then becomes fixed)
Human Environment: You join a good-natured team with great cohesion

Fulltime

Customer Care Representative

My client, a leading and fast-growing Quebec company, recognized for over twenty...

Location

Canada , Montréal

Salary:

38000.00 - 48000.00 USD / Year ▼

Randstad

Expiration Date

August 28, 2026

Requirements

Significant experience in a customer service or administrative support role
Previous experience working in a pharmacy or a strong knowledge of the cosmetics and beauty industry is a major asset
Excellent command of French (spoken and written)
Good command of English
Proficiency in the Office Suite and a natural ease with ticketing systems or CRMs (knowledge of Zendesk is an asset)
Openness to using artificial intelligence tools to optimize copywriting is required
Strong autonomy, a developed sense of initiative, sharp organizational skills, and a resolutely solution-oriented attitude

Job Responsibility

Handle omni-channel support requests from consumers (B2C) and business partners via Zendesk CRM, emails, and online reviews
Maintain a warm social media presence and interaction by responding to direct messages (Messenger, Instagram) and community comments
Independently analyze and resolve common logistical issues (claims, merchandise returns, shipping errors, or lost packages) by liaising closely with the production and warehouse teams
Provide high-quality first-level support to retailers and partner pharmacy networks (case follow-ups, logistical and administrative information) with no travel required
Provide personalized advice to customers by analyzing their skin needs to suggest tailored and high-performance skincare routines

What we offer

Flexible Schedule & Balance: 37.5-hour week from Monday to Friday, with arrival flexibility between 8:00 AM and 9:30 AM
Comprehensive Health Coverage: Full group insurance accessible upon completion of your 3-month probationary period
Access to a group RRSP/VRSP program with a generous employer contribution of up to 4%
Modern telemedicine service and Employee Assistance Program (EAP) included
Direct, free, and regular access to a wide range of internationally renowned cosmetic products
2 weeks of vacation (negotiable)
Join a team guided by an open, transparent management style based on mutual trust, with absolutely no micromanagement

Fulltime

Customer Care Representative

As a Universal Customer Care Agent, you will support mortgage customers through ...

Location

United States , Tempe

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior customer service experience in a call center setting is required.
Strong communication and problem-solving skills
Ability to manage a high call volume while remaining professional and detail-oriented
Comfortable working on-site Monday–Friday with availability for one half day Saturday per month
Interest in learning the mortgage industry and growing within a structured environment

Job Responsibility

Handle inbound calls related to mortgage payments, escrow questions, and general loan support
Conduct outbound calls to customers regarding missed or past-due payments in a professional, customer-focused manner
Provide clear, accurate, and empathetic assistance on all customer inquiries
Document customer interactions accurately in internal systems
Follow all compliance, quality, and customer care standards
Participate in ongoing training, coaching, and performance development

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

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