Customer Care Representative Job at Randstad (Anjou)

Job Description

Join a leader in residential services in Montreal! Our client, a trusted company renowned for the excellence of its services, is actively seeking a dynamic and motivated Customer Service Agent to grow its team in Anjou. In this key role, you will be responsible for managing, scheduling, and coordinating service appointments for a large residential clientele. If you stand out for your excellent interpersonal skills, positive attitude, and desire to grow within a stimulating, structured, and friendly office environment, this Monday-to-Friday day shift opportunity is made for you! Opportunity Details: Location: Montreal-East (Anjou), Work Mode: 100% on-site (possibility of hybrid remote work based on performance), Status: Permanent position, day shift (Monday to Friday), Schedule: 8:30 AM to 4:00 PM (Full-time), Salary: $18.93 / hour.

Job Responsibility

Proactively contact clients by phone to plan and schedule their service appointments based on available time slots
Handle incoming customer calls to answer inquiries, follow up on files, or process cancellation requests
Ask simple and standardized qualification questions to assess customers' basic needs in order to properly target and prioritize emergencies
Collaborate daily with members of the dispatch department to optimize technicians' schedules and ensure customer satisfaction
Perform data entry and rigorously update customer files in the company's computer system
Ensure general filing, administrative organization, and processing of current service files.

Requirements

Possess a first relevant work experience in direct contact with the public or in the customer service field
Fluent in French with the ability to speak English functionally and easily to independently respond to English-speaking clients based outside of Quebec
Good stress management and ability to defuse delicate situations or interact professionally with impatient clients.

What we offer

Full-time position offering high job stability with a 40-hour work week
Fixed day schedule, Monday to Friday from 8:00 AM to 4:30 PM
Starting hourly wage set at $18.93/hr with weekly pay every Thursday
Opportunity to transition to a hybrid remote work model (up to 2 days per week) following the onboarding period and once full autonomy is achieved
Benefits including 2 additional paid days off during the holiday season, 2 paid floating days during the year, and a voluntary group RRSP
Free parking available for employees and premises easily accessible by public transit.

Randstad - All Job Offers

Select Country

Customer Care Representative

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?