Customer Care Representative

Customer Care Representatives provide high touch customer service for our Helzberg customers. Customer care assists customers with sales, provide product information to shoppers, resolve purchase issues, and research questions. Our Representatives interact with many departments within the corporate office as well as with our Store Managers, Regional Managers, and of course our customers to resolve difficult situations. Customer Care Representatives must be passionate about customers, detail oriented, good at problem solving, have a sincere interest in learning all they can, and enjoy working in a fun atmosphere that is fast paced. This is a full time, M-F, position that does have occasional Sat. shifts. Shifts are subject to change based on volume and company needs. Some mandatory overtime may be required depending on volume.