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Robert Half Logo Robert Half · Customer Service

Customer Care Representative

United States, San Diego Employment contract · Job Posted June 29, 2026
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Job Description

Robert Half is partnering with a growing organization seeking a dedicated and customer-focused Customer Care Representative to deliver exceptional service and support to clients. This role is responsible for handling customer inquiries, resolving issues, processing requests, and ensuring a positive customer experience across multiple communication channels. The ideal candidate is an excellent communicator, enjoys problem-solving, and thrives in a fast-paced environment.

Job Responsibility

  • Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner
  • Resolve customer concerns, complaints, and service requests while maintaining a high level of customer satisfaction
  • Accurately document customer interactions and update records within CRM systems
  • Process orders, account updates, applications, and other customer transactions
  • Research and troubleshoot issues to provide effective solutions
  • Escalate complex concerns to appropriate departments when necessary
  • Follow up with customers to ensure inquiries and issues have been fully resolved
  • Maintain knowledge of company products, services, policies, and procedures
  • Meet established service, quality, and response-time goals
  • Support special projects and administrative tasks as assigned

Requirements

  • 2+ years of customer service, customer care, call center, or client support experience
  • Strong verbal and written communication skills
  • Excellent problem-solving and conflict-resolution abilities
  • Proficiency with Microsoft Office Suite and CRM software
  • Strong attention to detail and organizational skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Demonstrated commitment to providing outstanding customer experiences

Nice to have

  • Experience working in a high-volume customer service environment
  • Familiarity with Salesforce, Zendesk, or similar CRM platforms
  • Ability to navigate multiple systems simultaneously
  • Bilingual language skills are a plus

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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