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Customer Care Representative

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Beazer Homes

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Location:
United States , Farmers Branch

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This position is primarily responsible for meeting with homeowners to determine areas of concern and coordinate repair schedules. Once repairs are completed, verify accuracy of subcontractor workmanship.

Job Responsibility:

  • Meeting with homeowners to determine areas of concern and coordinate repair schedules
  • Verify accuracy of subcontractor workmanship
  • Receive calls and review correspondence from homeowners
  • Schedule appointments with homeowners
  • Conduct repair inspections with homeowners, utilizing extreme tact and diplomacy
  • Determine repairs to be made using discretion to satisfy customer requests and create work order schedules
  • Communicate repairs needed to field and office staff
  • refer repair requests for unwarranted items to management
  • Communicate and coordinate with subcontractors regarding work orders and schedules
  • uses diplomacy in dealing with subcontractors
  • Verify completion of subcontractor workmanship and communications completion to office staff
  • Authorize billing requests after reviewing submitted charges for accuracy
  • Perform other duties as assigned by Customer Care Executive

Requirements:

  • High school graduate or equivalent
  • Three years customer service with three to five years construction experience
  • Detail oriented, with organization, management, follow-up skills
  • Excellent customer service skills
  • Excellent written communication and negotiating skills
  • Computer proficiency
  • Thorough knowledge of construction methods and Company and government standards
What we offer:
  • flexible time-off program
  • industry leading parental leave policy
  • development opportunities

Additional Information:

Job Posted:
May 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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