Customer Care Representative

• Handle order processing
• Handle delivery queries
• Handle pricing enquiries
• Handle stock checks
• Balance administration with phone based customer interaction
• Help ensure customers receive accurate information and timely deliveries

• Commitment to great service
• A calm and organised approach
• Confidence to communicate with customers and colleagues
• A helpful manner
• Strong written skills
• Background in customer care from any sector including retail
• Experience using systems such as SAP is an advantage though not essential
• Experience within customer service or administration
• Comfort using computer systems
• Clear and confident communication skills
• Strong organisation and attention to detail
• Ability to work within procedures and manage tasks to tight deadlines
• Good writing skills since email is a major communication channel

SAP experience

• 28 Days holiday plus bank holidays
• Competitive pension scheme
• Full support and training including SAP exposure