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Randstad Logo Randstad · Call Center

Customer Care Representative

Canada, Montréal Employment contract 21.00 - 23.00 CAD / Hour · Job Posted July 05, 2026
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Job Description

Make a real difference every day: become our next bilingual Customer Service Representative! Are you looking for a permanent position where your empathy, thoroughness, and bilingualism will be fully valued? Join a well-recognized and respected company in the home care sector. Whether you are based in Montreal-East or Pointe-Claire, you will play a vital role within the organization. As a true pillar of our customer service, you will ensure constant, compassionate, and fluid communication with our clients and field employees, while demonstrating strong listening skills, patience, and resilience.

Job Responsibility

  • Manage incoming calls and emails
  • Handle file opening and follow-ups
  • Maintain client relations, demonstrating the necessary patience and resilience
  • Detail-oriented and rigorous: Manage multiple data sets simultaneously, input information into the Maya software, and perform necessary updates to files

Requirements

  • Bilingualism (French/English) is essential for daily communication with English-speaking clients based outside of Quebec
  • Experience in phone-based customer service
  • Ability to work under pressure
  • Patience and resilience
  • Employment is conditional upon a criminal background check

What we offer

  • Competitive Compensation: Your base salary is $23/hour
  • Permanent Employment: A stable, full-time position (35 hours/week)
  • Flexibility (Partial): You benefit from a flexible schedule where you choose your arrival time between 8 a.m. and 9 a.m. (the chosen time then becomes fixed)
  • Human Environment: You join a good-natured team with great cohesion
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