Customer Care Representative Job at Rocky Brands (Nelsonville)

Customer Care Representative

Are you a highly motivated, empathetic, and fluent Bilingual Customer Service Re...

Location

Canada , Mississauga

Salary:

55000.00 - 60000.00 CAD / Year

Randstad

Expiration Date

February 15, 2026

Requirements

Exceptional written and verbal communication skills in both English and Quebecois
An outgoing, bubbly personality, and a high degree of initiative and proactivity
Proven ability to provide exceptional customer service and manage patient relationships
Ability to work effectively with limited specific instructions
Demonstrated proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Knowledge of medical terminology preferred, or comfort with basic anatomy (urology/catheters)
Experience with NetSuite or other accounting/ERP programs would be an asset
Ability to effectively communicate and deal with a variety of patients, including elderly individuals

Job Responsibility

Providing exceptional Customer Care by building positive, professional relationships with patients
Managing inbound phone calls and emails, and proactively making outbound calls to patients for necessary follow-up
Providing timely follow up regarding pricing, product availability, and delivery of urology supplies
Effectively communicating with customers over phone and email in both English and French would be a strong asset
Identifying customer needs and determining the appropriate course of action
Accurately processing orders and taking payments over the phone
Helping customers navigate and understand complex insurance coverage inquiries
Making professional product recommendations based on the patient's best end use
Collecting general information (DOB, insurance) from patients and ensuring the client database is updated and maintained

What we offer

Competitive Compensation: A strong salary ranging from $50,000 to $55,000
Career Growth: Significant room for advancement into new projects or other roles
Work Environment: Full-time, 5 days a week in-office position in Mississauga
Work Schedule: Consistent Monday to Friday, 9:00 AM to 5:00 PM work schedule
Comprehensive Training: Structured training provided, including shadowing, showing, teaching, and training modules
Essential Equipment: All necessary work equipment will be provided
Meaningful Work: The opportunity to be a key member of the Customer Care team, providing vital medical supplies

Fulltime

Customer Care Representative

Join a stable company specializing in flexible packaging for the food sector in ...

Location

Canada , Saint-Léonard

Salary:

55000.00 - 70000.00 CAD / Year

Randstad

Expiration Date

February 23, 2026

Requirements

Significant experience in B2B Customer Service (Business to Business) to understand the dedicated relationship dynamic (not based on a script)
Fluent proficiency in both English and French (spoken and written)
Ability to handle pressure from buyers in the food industry, who can be direct and demanding, without taking criticisms personally

Job Responsibility

Order and Information Management: Enter, manage, and follow up on orders and technical information requests via phone and email
Proactive Communication: Liaise between clients (buyers), internal sales representatives, and the Production Planning department
Resolution and Follow-up: Communicate statuses, production delays, or unforeseen situations to clients (often a more difficult aspect, requiring composure)
Complaints: Manage initial client complaints and ensure coordination of responses
Systems: Use internal systems (QD) and the SalesForce CRM for documentation and follow-up

What we offer

Bonus: Access to a bonus based on the company's overall performance
Career Growth: Clear possibility of advancement towards Sales roles in the medium term
Flexibility: 37.5-hour work week with some flexibility on arrival times (between 6 a.m. and 9 a.m.)
Environment: Positive work atmosphere with a strong retention culture and a non-micromanagement style
Accessibility: Accessible by public transport and parking available on site (including Communauto parking)

Fulltime

Customer Care Account Representative

POSITION: CUSTOMER CARE ACCOUNT REPRESENTATIVE LOCATION: CUSTOMER CARE, COMMERCE...

Location

United States , Easton

Salary:

Not provided

Victaulic

Expiration Date

Until further notice

Requirements

Bachelor's Degree a plus
Possess proficient skills with Microsoft Office products including: Word, Excel, Access, & Project
Experience and understanding of Visual Basic language a plus
Minimum three years of customer service
Must possess excellent communication skills and be patient, professional and courteous when faced with an adverse situation
Project management skills a plus
Must be goal oriented, reliable, self-motivated and able to multi-task effectively
Willing to be flexible in schedule and work occasional overtime

Job Responsibility

Provide professional and proper response to all product and order related inquiries for primary accounts and other account contacts as required
Responsible to develop and improve the focus of customer relationship management with both internal and external customers as well as support the Victaulic Product Delivery System by maintaining a proactive and integrated communication flow with Sales, the Distribution Center Managers and our customers regarding customer service issues
Performs all order processing and service-related activities to ensure the accurate, timely and effective handling of customer requirements
Assist customer in selecting product that best suits the application and identify potential sales opportunities and ensure the sales lead is provided to appropriate Sales Representative
Perform quotation and order entry, edit and maintenance, handle all telephone, fax or email inquiries relating to freight, product application, or billing issues for primary accounts and other accounts as required
Responsible to analyze and resolve customer requests, inquiries or problems by utilizing established procedures
Identify and report all instances of customer problems, potential sales leads and system deficiencies that are not immediately resolved to Supervisor and Sales Representative and / or Sales Management
Prevent and /or resolve any billing disputes ensuring improved efficiencies
Adhere to all company policies, procedures and best practices of all order cycle activities
Maintain current documentation and files as per established procedures and policies

Fulltime

Customer Care Consultant German

To support our Net-a-Porter Customer Care team we are searching for Customer Car...

Location

United Kingdom , London

Salary:

Not provided

mytheresa

Expiration Date

Until further notice

Requirements

Act as a brand ambassador for the LuxExperience group ensuring an outstanding service and shopping experience to build lasting relationships with our customers
Assist German and English speaking customers with their enquiries via phone, email and web messaging, always adhering to service levels
Provide personalised, accurate responses to proactively anticipate and prevent future barriers for a seamless customer experience
Adherence to processes and guidelines for consistent and efficient customer resolution, using order management systems and customer care tools to obtain information
Maintain customer relationships, complete follow up as required to offer Customer Care support post-order
Customer centric approach required
highlight negative customer impacts
Convert product enquiries to orders whilst introducing additional product options for an enhanced customer experience
Collaborate professionally with internal colleagues and departments
Attend training sessions to expand your Customer Care knowledge, always representing Customer Care and LuxExperience with the utmost professionalism

Job Responsibility

Act as a brand ambassador for the LuxExperience group ensuring an outstanding service and shopping experience to build lasting relationships with our customers
Assist German and English speaking customers with their enquiries via phone, email and web messaging, always adhering to service levels
Provide personalised, accurate responses to proactively anticipate and prevent future barriers for a seamless customer experience
Adherence to processes and guidelines for consistent and efficient customer resolution, using order management systems and customer care tools to obtain information
Maintain customer relationships, complete follow up as required to offer Customer Care support post-order
Customer centric approach required
highlight negative customer impacts
Convert product enquiries to orders whilst introducing additional product options for an enhanced customer experience
Collaborate professionally with internal colleagues and departments
Attend training sessions to expand your Customer Care knowledge, always representing Customer Care and LuxExperience with the utmost professionalism

Manager, Customer Care

The Customer Care Manager leads the Americas-based side of GoFundMe’s global Car...

Location

United States , Chicago

Salary:

96000.00 - 144000.00 USD / Year

GoFundMe

Expiration Date

Until further notice

Requirements

Mission-driven: deep empathy for customers and a passion for helping people
Leader of leaders: ability to manage, empower, and develop managers
Customer-first advocate: apply a customer-centric mindset in decision making
Operational excellence mindset: obsessed with continuous improvement, scaling processes, and creating clarity
Data-driven & analytical: comfortable utilizing data insights and driving metric results
High emotional intelligence: empathetic leader who models calm decision-making and builds trust
Skilled communicator: effective communicator with ability to influence and adapt style
Resilient & adaptable: comfortable navigating ambiguity, rapid change, and high-growth environments
Collaborative & inclusive: skilled at building cross-functional partnerships
6+ years in customer support or customer operations

Job Responsibility

Lead the day-to-day regional operations, independently making judgment calls, & strategic decisions
Co-own & strategically drive Care’s performance metric outcomes
Demonstrate extreme ownership in curating weekly & monthly KPI assessments
Constantly challenge the status quo, seeking continuous improvement in workflows, processes, & tooling
Act as a regional escalation point for high-risk or sensitive customer issues
Own recruiting efforts, alongside cross-functional partners, as it relates to region
Spearhead recurring team meetings & communications
Partner with global head to help inform Care’s global vision & strategy
Help to bring Care’s vision to life in the day-to-day
Own creation of a region-based strategy & execution for Care

What we offer

Competitive pay
Comprehensive healthcare benefits
Financial assistance for things like hybrid work, family planning
Generous parental leave
Flexible time-off policies
Mental health and wellness resources
Learning, development, and recognition programs

Fulltime

Customer Service Representative

We are looking for a Customer Service Representative to join our team at Circle ...

Location

United States , Hopkins

Salary:

14.00 - 15.00 USD / Hour

Circle K

Expiration Date

Until further notice

Requirements

Retail and customer service experience
Sales associate or cashiering experience
High school diploma or equivalent
Motivation to advance in your career
Willingness to learn and have fun
Ability to stand and/or walk for up to 8 hours
Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
Occasionally lift and/or carry up to 60 pounds from ground to waist level
Push/pull with arms up to a force of 20 pounds
Bend at the waist with some twisting up to one hour a shift

Job Responsibility

Greet customers, run the register, cashier, make purchase suggestions
Work with food program
Maintain high standards for store appearance
Provide fast and friendly service to customers
Provide regular and predictable onsite attendance
Interact with customers daily and accomplish daily tasks around the store

What we offer

Medical Insurance
Vision Insurance
Dental Insurance
Life Insurance
Short and Long Term Disability
Flexible Schedules
Weekly Pay
Weekly Bonus Potential
Large, Stable Employer
Fast Career Opportunities

Parttime

Aesthetic Academy & Customer Care Executive

The Education and Customer Care Executive is responsible for facilitating our ev...

Location

Ireland , Dublin

Salary:

Not provided

Healthxchange

Expiration Date

Until further notice

Requirements

Self-motivated, with a positive can-do attitude
Strong initiative and problem-solving skills
Excellent interpersonal skills with a proven ability to influence internal and external parties
Previous experience in Aesthetics
Proven communication skills and confident telephone manner
Previous experience in supporting events
Excellent understanding of what a great customer experience is
Strong organisational skills
Excellent email writing skills
Ability to work under pressure in a fast-paced environment

Job Responsibility

Act as a location lead in Ireland for Academy events, providing co-ordination of resources, supporting with delegate arrivals and throughout the event to ensure a smooth customer experience
Respond to customer enquiries (phone and email) regarding training bookings or events
Liaise with Academy team, Clinical team, Education team and relevant sales teams to ensure an excellent delegate training experience in academy
Support Academy operations to facilitate events such as catering, product ordering, event set up etc
Support Academy Manager in maintaining control of budgetary allocations for Ireland
Support our sales team with orders, prospects, onboarding of clients and existing client queries
Offer optimal customer service and support to any models attending on relevant training sessions
Provide back up support for customer inboxes across our different brands and customer communication methods
Ensure a smooth facility hire process is supported by acting as the Key in house support, as with any internal Academy event
Act as a brand ambassador when interacting with clients, consistently demonstrating high levels of integrity, diligence, and professionalism

What we offer

Company pension
annual performance bonus
23 days holiday plus bank holidays (and increasing with service)
staff discount
staff social events

Fulltime

Customer Service Representative

Are you ready to be the reassuring voice millions of Canadians trust? We are see...

Location

Canada , Waterloo

Salary:

23.00 - 27.00 CAD / Hour

Randstad

Expiration Date

February 19, 2026

Requirements

Customer service oriented
Tech-savvy
Like to solve problems
Thrive in a fast-paced environment
Strong written and verbal skills
Ability to identify the reason for the call and relay accurate information clearly
Must be able to obtain Reliability Status through the Government of Canada (includes a background check with fingerprinting by the RCMP)

Job Responsibility

Help Clients and advisors with questions about our products, services, policies and claims through inbound calls
Analyze and find solutions to client problems in a friendly and proactive way
Provide Clients and advisors with additional information on products & services in support of their financial and health goals
Ensure our Clients and advisors have the right information taking the right amount of their time

What we offer

Hybrid role
6 months contract
Possibility of extension
Potential contract to hire
Full time hours
Weekday Schedule: Monday to Friday work week

Fulltime

Customer Care Representative

Rocky Brands

Location:
United States , Nelsonville

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 10, 2026

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Location:United States , Nelsonville

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 10, 2026

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Job Posted:
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