Customer Care Representative - IBERIA

• Executing the Customer Care strategies decided by the Customer Care Management team
• Building and maintaining relations with customers, primarily on the B2C segment, but also to the B2B segment in cases where B2B customers are contacting us
• Going the extra mile of leaving our customers with a positive feeling when they have been in contact with us on the phone, through email, through social media channels, or any other channel used by the company at any given time
• Supporting the collection of information about what customers are contacting us about by logging contacts according to the company policy at any given time
• Continuously monitor own performance to ensure that everything that can be done is done to achieve the objectives that we have within Customer Care
• Continuously work to identify ways to improve our internal processes within Customer Care and escalate to the team manager and process drivers

• Have previous work experience in sales and/or Customer Care
• Feel motivated by working with others towards common goals
• Written and oral fluency in Spanish and English
• Be available to work full-time from Mon - Fri, 9 AM to 6 PM - Hybrid

The knowledge of Catalan, Galician, Basque, or Portuguese is a plus.