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Rocky Brands Logo Rocky Brands · Customer Service

Customer Care Representative - Bilingual (Spanish)

United States, Nelsonville 16.50 USD / Hour · Job Posted January 22, 2026
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Job Description

The Bilingual Customer Care Representative will professionally interact with customers to provide superior service and support as a primary agent for all inbound phone calls and Company websites inquiries, being responsible for entry and tracking of orders, answering email inquiries, and notifying customers of backorders.

Job Responsibility

  • Answer inbound and place outbound calls
  • Handle consumer chats and email correspondences
  • Enter orders as needed
  • Acquire a working knowledge of product lines and be able to suggest alternate selections and upgrades as needed
  • Offer feedback to E-commerce department regarding consumer’s experience while interacting with company websites
  • Help to troubleshoot, understand and fully document any web issues before getting it to the correct technical resource for resolution
  • Track any problems or complaints to final resolution within a designated time frame
  • Provide callers with accurate information and/or refers their requests to the appropriate department or responsible person
  • Work to convert call and chat inquiries into sales
  • Process consumer returns as needed

Requirements

  • Fluent in Spanish
  • Associate's degree (A. A.) or equivalent from two-year College or technical school
  • or two (2) to four (4) years related experience and/or training
  • or equivalent combination of education and experience
  • One (1) to two (2) years of call center experience
  • Intermediate level of skill in Microsoft applications including Word, Excel, PowerPoint, and Outlook
  • strong experience using web based service and/or ecommerce tools
  • Strong oral and written communication and telephone skills
  • Strong organizational skills with the ability to multitask and demonstrated ability to work in a fast paced environment

Nice to have

  • Team Player: Works well as a member of a group
  • Self-Starter: Inspired to perform without outside help
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