Customer Care Representative - Bilingual (Spanish) Job at Rocky Brands (Nelsonville)

Customer Service Representative

In this role, you will provide a high level of customer service while generating...

Location

United States , Parsippany

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 6 months call center experience or equivalent
Ability to provide high-quality customer service, resolving queries and complaints efficiently
Accurate and speedy data entry skills
Proficiency in email correspondence, ensuring prompt and detail oriented communication
Intermediate MS Word and Excel working knowledge
Bilingual Spanish is a PLUS

Job Responsibility

Scheduling patient appointments using a call script
Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system
Answer returned inbound calls as needed after initial outbound contact
Maintain quality service by following organizational standard operating procedures
Maintain and exceed daily, weekly and monthly appointment (conversion) quotas
Learn and understands basic industry knowledge
Collaborate with Clinical staff and hearing care professionals

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...

Location

Colombia , Bogota

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS Networks
Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Experience working in large enterprises or Network service providers
ITIL Framework process knowledge
Experience with customer facing roles
Amiable communication, interpersonal and social skills
Bilingual in English and Spanish

Job Responsibility

Act as single point of contact for post-sales customer service issues
Represent Juniper customer service to the customer and as representative of the customer back to Juniper
Track and manage deliverables of Juniper Premium Care, Juniper Care Plus, Juniper Optimum Care, Advanced Customer Support
Help support cases resolved as per SLAs and expedite/escalate critical issues
Coordinate and oversee all customer service delivery into the account
Conduct periodic reviews with customer to review Juniper service delivery metrics
Deliver proactive consulting services such as technical analysis and recommendations
Partner with customers in conducting periodic Juniper product health checks
Review and evaluate network plans and assist in planning of new feature implementation

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...

Location

Colombia , Bogota

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of Datacenter, IP/MPLS Networks
Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
High exposure to network operations environment
Experience with customer facing roles
Upper intermediate level of English required
Spanish language skills required

Job Responsibility

Act as single point of contact for post-sales customer service issues
Represent Juniper customer service to the customer and as representative of the customer back to Juniper
Support account/customer with alignment to services sales and product sales activities
Track and manage deliverables of Juniper Premium Care, Juniper Care Plus, Juniper Optimum Care, Advanced Customer Support
Help support cases resolved as per SLAs and expedite/escalate critical issues
Coordinate and oversee all customer service delivery into the account
Conduct periodic reviews with customer to review Juniper service delivery metrics
Deliver proactive consulting services such as technical analysis and recommendations
Partner with customers in conducting periodic Juniper product health checks

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Unconditional inclusion policy
Flexible work arrangements

Fulltime

Bilingual Fraud Care Representative

Work Location Options:Hybrid. At American Express, our culture is built on a 175...

Location

Mexico , Mexico City

Salary:

Not provided

Amex

Expiration Date

Until further notice

Requirements

Bilingual with advance English and Spanish communication skills
Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy
Effective communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member’s communication style
Resilience is needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics
Passion for consultative support, recommending solutions tailored to each Card Member
A problem-solver to efficiently evaluate Card Member issues and offer the best inventive solutions with a view to resolving on the first contact
Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive
A capacity to learn, willingness to try new things, ability to incorporate feedback and agility through change and difficult situations
Flexibility to work anytime between 6:00 am - 10:00 pm, including weekends
Flexible working model with mandatory hybrid arrangements, office assistance 3 times a week on a week day

Job Responsibility

Consistently deliver extraordinary service on inbound and/or outbound customer calls to resolve cases in a fast-paced, structured, customer care environment
Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership that deepen customer engagement
Identify possible fraudulent activities, investigate allegations of fraud, and minimise the potential loss to American Express by gathering and analysing data to determine the appropriate course of action
Develop key consulting skills, including maintaining strong relationships with customers through care and empathy, understanding customer needs, handling objections, and providing solutions
Meet and exceed performance goals that include customer satisfaction, consultation, call handling time, schedule adherence, and compliance regulations
Maintain a high level of integrity & accountability to work with customer information and meet compliance requirements

What we offer

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Major Medical Insurance

Fulltime

Bilingual Medical Customer Service Representative

This Contract to permanent position offers an excellent opportunity to assist pa...

Location

United States , Houston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bilingual proficiency in English and Spanish is required
Prior experience in medical customer service or patient care coordination is strongly preferred
Ability to schedule appointments and manage time effectively
Familiarity with handling patient medical records and maintaining confidentiality
Strong communication and interpersonal skills to assist patients professionally
Experience in a medical front office or healthcare setting is an advantage
Comfortable working in a fast-paced environment with attention to detail
Flexibility to adapt to rotating schedules and occasional extended hours

Job Responsibility

Coordinate patient appointments and manage scheduling efficiently
Maintain and update patient medical records with accuracy
Provide clear and compassionate assistance to patients regarding their healthcare needs
Handle front desk responsibilities including checking patients in and out
Serve as a liaison between patients and healthcare providers to ensure smooth communication
Address patient inquiries professionally, offering solutions and guidance
Support the medical administrative team in tasks as needed
Collaborate with bilingual staff to meet the needs of patients who speak different languages
Ensure compliance with medical office policies and procedures
Adapt to flexible scheduling needs, including occasional extended hours on Fridays as part of a rotation

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Bilingual Customer Service Representative

Work Location Options:Hybrid. At American Express, our culture is built on a 175...

Location

Mexico , Mexico City

Salary:

Not provided

Amex

Expiration Date

Until further notice

Requirements

Strong written and communication skills to be able to converse effectively and naturally in English and Spanish
Resilience needed to efficiently manage a steady stream of customer calls
Ability to showcase humility and show care and appreciation through emotional acknowledgement
Technical savvy to multi-task and navigate through multiple computer systems and applications
Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines
Driven to please by providing the ultimate experience for our Card Members
Timeliness and reliability
Flexibility to work from Monday to Sunday anytime between 6:00 am-12:00 am
Hybrid Environment- on site expectation 3 days/week

Job Responsibility

Consistently deliver extraordinary service on a high volume of inbound calls
Consult with Card Members to understand their needs and tailor unique and personal solutions
Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments
Utilize your service oriented personality to develop key selling skills to optimize and solidify the customer relationship
Address general and account-specific customer inquiries
Use tools and resources to identify custom solutions and anticipate customer needs
Meet and exceed performance goals that include sales rates, quality goals, compliance regulations and productivity targets, & customer performance metrics

What we offer

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements
Generous paid parental leave policies
Free access to global on-site wellness centers staffed with nurses and doctors
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Fulltime

New

Outreach Customer Service Representative

The Outreach Customer Service Representative (CSR) is responsible for delivering...

Location

United States , Hayward

Salary:

20.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

High school diploma, GED, or equivalent required
Six months of human services or public-facing experience preferred
Presentation, outreach, teaching, marketing, or public relations experience preferred
Experience working with low-income and diverse populations preferred
Valid driver's license and proof of insurance required
Ability to travel throughout the county and surrounding areas as needed
Fluency in Spanish, including reading and writing, required
Strong customer service, interpersonal, and communication skills
Ability to present information clearly in both group and one-on-one settings
Cultural and linguistic competency when engaging diverse populations

Job Responsibility

Conduct face-to-face outreach and provide enrollment broker services through group and individual presentations
Present managed care options and assist beneficiaries with understanding and using their healthcare plans
Assist beneficiaries with enrollment and disenrollment processes
Support other Enrollment Service Representatives with daily operational activities
Assist management with training and guidance of new Enrollment Service Representative staff
Maintain positive relationships with county staff, community groups, and healthcare organization clients
Conduct ongoing program training for county staff and community partners
Perform data entry related to enrollments and disenrollments
Transmit enrollment and disenrollment data to central processing in accordance with policies and procedures
Assist beneficiaries with medical exemption and waiver inquiries

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits
Mileage reimbursement provided

Fulltime

Front Desk Receptionist

America's Best is a prominent brand under National Vision, one of the largest op...

Location

United States , League City

Salary:

12.75 - 16.50 USD / Hour

OysterLink

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Experience as a receptionist, front office representative or similar role preferred but not required
0-2 years related experience or training preferred
Experience handling multiple phone lines preferred
Strong customer service skills required
Strong organizational skills required
Fluent in reading and speaking both English and Spanish

Job Responsibility

Ensures high quality customer service while following all safety protocols
Ensures a smooth flow of customers through the store
Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
Processes and understands managed care plans while obtaining document information from the insurance company as needed
Provides customers basic and accurate information
Schedules and confirms appointments, follow-up visits and classes
Files all patient records daily and pulls patient files for the next day's appointments
Checks order status and notifies customers when orders are in or of any delays
Keeps reception area tidy and presentable with all necessary materials
Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies

What we offer

401k retirement savings with company match
stock purchase plan
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
Training programs available
Access to educational courses
Internal promotions and career advancement

Fulltime

Customer Care Representative - Bilingual (Spanish)

Rocky Brands

Location:
United States , Nelsonville

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 22, 2026

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