Customer Care Project Coordinator Job at Victaulic (Easton)

Aesthetic Academy & Customer Care Executive

The Education and Customer Care Executive is responsible for facilitating our ev...

Location

Ireland , Dublin

Salary:

Not provided

Healthxchange

Expiration Date

Until further notice

Requirements

Self-motivated, with a positive can-do attitude
Strong initiative and problem-solving skills
Excellent interpersonal skills with a proven ability to influence internal and external parties
Previous experience in Aesthetics
Proven communication skills and confident telephone manner
Previous experience in supporting events
Excellent understanding of what a great customer experience is
Strong organisational skills
Excellent email writing skills
Ability to work under pressure in a fast-paced environment

Job Responsibility

Act as a location lead in Ireland for Academy events, providing co-ordination of resources, supporting with delegate arrivals and throughout the event to ensure a smooth customer experience
Respond to customer enquiries (phone and email) regarding training bookings or events
Liaise with Academy team, Clinical team, Education team and relevant sales teams to ensure an excellent delegate training experience in academy
Support Academy operations to facilitate events such as catering, product ordering, event set up etc
Support Academy Manager in maintaining control of budgetary allocations for Ireland
Support our sales team with orders, prospects, onboarding of clients and existing client queries
Offer optimal customer service and support to any models attending on relevant training sessions
Provide back up support for customer inboxes across our different brands and customer communication methods
Ensure a smooth facility hire process is supported by acting as the Key in house support, as with any internal Academy event
Act as a brand ambassador when interacting with clients, consistently demonstrating high levels of integrity, diligence, and professionalism

What we offer

Company pension
annual performance bonus
23 days holiday plus bank holidays (and increasing with service)
staff discount
staff social events

Fulltime

Customer Satisfaction Coordinator

The Customer Satisfaction Coordinator acts as the liaison between Customer Care,...

Location

United States , Easton

Salary:

Not provided

Victaulic

Expiration Date

Until further notice

Requirements

B.A. / B.S. Degree in related field, preferred or equivalent experience
Minimum three years of Customer Service and / or Victaulic product knowledge
Manufacturing or Operations experience a plus
Proficient in MS Office applications including Outlook, Word, Excel, and Power Point
Project management and analytical skills preferred
Excellent oral and written communication skills
Extraordinary attention to detail with strong organizational skills
Proficient in Qlik View/ Qlik Cloud Applications
Must display leadership and collaboration skills and be an effective advocate of process improvement
Is patient, professional, and courteous when faced with an adverse situation

Job Responsibility

Act as the liaison between Customer Care, Manufacturing and Supply Chain
Analyze and resolve customer requests for compressed schedule material inquiries, requirements, or problems
Utilize QlikView reports and other system tools to meet the requirements of all quotes/orders
Understanding of Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support CC Team members
Monitor and expedite orders by interfacing directly with Manufacturing and Supply Chain
Proactively manage dating, shipping warehouse, and product substitutions for customer orders
Maintain communication to Customer Care team members and Management regarding any changes in expedited dates
Conduct or support training activities for Customer Care
Uphold a positive attitude and enthusiastic demeanor
Ensure customer satisfaction and company profitability by adhering to policies and procedures

Fulltime

Customer Satisfaction Coordinator

The Customer Satisfaction Coordinator acts as the liaison between Customer Care,...

Location

United States , Easton

Salary:

Not provided

Victaulic

Expiration Date

Until further notice

Requirements

B.A. / B.S. Degree in related field, preferred or equivalent experience
Minimum three years of Customer Service and / or Victaulic product knowledge
Manufacturing or Operations experience a plus
Proficient in MS Office applications including Outlook, Word, Excel, and Power Point
Project management and analytical skills preferred
Excellent oral and written communication skills
Extraordinary attention to detail with strong organizational skills
Proficient in Qlik View/ Qlik Cloud Applications
Must display leadership and collaboration skills and be an effective advocate of process improvement
Is patient, professional, and courteous when faced with an adverse situation

Job Responsibility

Act as the liaison between Customer Care, Manufacturing and Supply Chain
Analyze and resolve customer requests for compressed schedule material inquiries, requirements, or problems by utilizing established procedures and interacting effectively across all cross-functional team members
Utilize QlikView reports and other system tools to meet the requirements of all quotes/orders passed on through Service Requests or as otherwise identified
Understanding of Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support CC Team members with product delivery requirements
Monitor and expedite orders by interfacing directly with Manufacturing and Supply Chain
Maintain close communications with Customer Care regarding disposition of order requirements
Proactively manage dating, shipping warehouse, and product substitutions for customer orders or through Service Requests
Responsible for maintaining communication to Customer Care team members and Management regarding any changes in expedited dates and or COM dates
Conduct or support training activities for Customer Care in a professional fashion and/or as requested by Supervisor or Manager
Uphold a positive attitude and enthusiastic demeanor to provide the highest level of service

Fulltime

Special Product Coordinator

JOB DESCRIPTION POSITION: Special Product Coordinator/Senior LOCATION: Customer ...

Location

United States , Easton

Salary:

Not provided

Victaulic

Expiration Date

Until further notice

Requirements

B.S. / B.A. Degree preferred or three years of equivalent work experience
Proficient in MS Office applications including Outlook, Word, Excel, and Power Point
Minimum two years of Victaulic product knowledge and previous customer service experience
Excellent oral and written communication skills
Project management and analytical skills preferred
When faced with an adverse situation is patient, professional, and courteous
Goal oriented, reliable, self-motivated, able to problem solve and multi-task effectively in a fast-paced environment
Willing to be flexible in schedule and work occasional overtime
Willing to make infrequent overnight travel

Job Responsibility

Sales liaison between Engineered Products and our internal/external customers
Prepare and issue quotations for standard and special products
Qualify and review inquiry, specifications and engineering evaluation for completeness and accuracy
Procure vendor/manufacturing costing data and lead time
Determine sell price and perform all related cost/margin analysis
Perform quotation follow-up confirming quote viability
Perform all order related tasks and service-related activities ensuring accurate, timely and effective handling of project requirements including documentation and product delivery
Coordination of project delivery requirements utilizing project management and expediting skills working with Customer Satisfaction
Responsible to respond, analyze and/or resolve customer requests, inquiries, or problems by utilizing established procedures in a timely manner
Assist in qualifying new suppliers to support special products

Fulltime

Piping Coordinator

We’re Victaulic! With more than 4,000 employees and 55 international facilities,...

Location

India , Mumbai

Salary:

Not provided

Victaulic

Expiration Date

Until further notice

Requirements

B.E or Diploma in Mechanical / Chemical Engineering
3-5 years solid engineering/design experience required
Knowledge of piping specification engineering and pipe support experience is a plus
Experience with Excel, Microsoft Word, AutoCAD required
Must have ability to travel domestically and internationally
Excellent communication, interpersonal and customer skills required
Must have project management skills (i.e., scheduling, budgeting, expediting, material coordination, information organization, customer interface, preparation of drawing issues to customer, etc.)

Job Responsibility

Deliver piping specific design and drafting services that meet Victaulic Standard
Perform design and drafting assignments on projects while meeting project requirements on time and within budget
Prepare detail model and drawings in Revit, AutoCAD, CADmep as well as various other design modeling and coordination software formats
Prepare piping drawings with bills of material and pipe cut sheets as required: layout and isometric, plan and section, 3D graphic representation, etc
Prepare Advanced Bill of Materials and assist the customer care department regarding their content and/or changes to material delivery requirements
Checking the project to ensure desire quality of output is maintained
Utilize and participate in Lean implementation and the Victaulic Quality Improvement Process
Update the Project lead on a weekly basis on status of all assigned projects and assist with project close out and customer satisfaction reports
Advise the Project Leader on the status of all project milestones
Able to understand the project based on Country specific requirement and guide the team accordingly

Customer Care Support Coordinator

Location

United States , Easton

Salary:

Not provided

Victaulic

Expiration Date

Until further notice

Requirements

Minimum High School Diploma, Associates Degree preferred
Must possess proficient software skills such as Microsoft Office – Word and Excel
Minimum one year of customer service and / or Victaulic product knowledge. (Senior Qualification: 5 Years)
Must display leadership and collaboration skills and be an effective advocate of process improvement
Must possess excellent communication skills and be patient, professional and courteous when faced with an adverse situation
Must be goal oriented, reliable, self-motivated, and able to multi-task effectively
Willing to be flexible in schedule and work occasional overtime
Willing to make infrequent overnight travel

Job Responsibility

Resolution follow through and measurement of dispute process. Responsible to identify and communicate root causes in daily processes, prevent and /or resolve any billing disputes ensuring improved efficiencies
Completion and follow-up on customer post ship corrections requiring a return material authorization or credit
Responsible for the issuance of credits, including disputes, return material authorizations and warranty claims
Responsible for the processing, determination of value, and notification of negotiated returns utilizing established procedures
Conduct mentoring and training activities for Customer Care team members in a professional fashion and as requested by Customer Care Supervisors and / or Managers
Performs order processing and service-related activities to ensure the accurate, timely and effective handling of customer requirements. Identify, analyze and resolve customer requests, inquiries and problems by utilizing established procedures
Responsible to analyze and resolve customer requests, inquiries or problems by utilizing established procedures
Identify and report all instances of customer problems, potential sales leads and system deficiencies that are not immediately resolved to Supervisor and Sales Representative and / or Sales Management
Adhere to all company policies, procedures, and best practices of all order cycle activities. Maintain current documentation and files as per established policies and procedures
Responsible to ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organization

Fulltime

Key Account / Regional Customer Service Operation Manager

The Key Account / Regional Customer Service Operation Manager, reporting to Cust...

Location

United States , Houston

Salary:

120000.00 - 140000.00 USD / Year

E80 Group

Expiration Date

Until further notice

Requirements

Bachelor’s degree in engineering, operations management, or related field (preferred)
7+ years of experience in the material handling, packaging equipment, robotics, and palletizing industry is essential in customer service, project management, asset management
Familiarity with industrial equipment design, manufacturing, and maintenance processes is highly preferred
Technical proficiency in automation and control systems, including PLC programming and troubleshooting, is highly preferred
Experience in directly managing teams with organizational resposabilities as well as in leading cross-functional teams to drive improvement initiatives and enhance customer satisfaction is a must
Extensive hands-on experience with LGV, ASRS, and robotic systems, including a strong emphasis on problem-solving skills to effectively troubleshoot, optimize, and enhance system performance
CPE, CPS, CMRP Certifications highly preferred
Knowledge of SAP ERP, CRM (Salesforce)
Good knowledge of Microsoft Office 365 and Microsoft power platform tools for collaborative and agile approach
Strong analytical skills and attention to detail

Job Responsibility

Be the first point of contact to coordinate between customer service account manager and service operation team to deliver maximum customer satisfaction for any customer service-related aspects such as asset and system performances, tickets resolutions and service delivery in general
Lead a team of resident engineers across specific regions or plants
Functional responsibilities over spare part admin, remote support resources, engineers and back-office service coordinators in a matrixial organization
Establish a regional customer care vision aligned with business objectives with upper management
Motivate and contribute to develop high-performance teams capable of providing excellent service to both internal and external customers
Contribute for estimation, feasibilities studies and implementation of service improvement initiatives such as retrofit and asset and system performance enhancement to be sold
Prioritize and plan activities with other departments to deliver maximum customer satisfactions
Develop and implement action plans to enhance customer satisfaction
Ensure consistent and efficient coordination across departments to ensure efficiency in customer service issue resolutions
Take ownership of customer issues and follow problems (technical, system management, client behavior, safety, communications but not limited to) through to resolution working with Customer Service Account Manager

What we offer

Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match
20% bonus
Career Growth
E80 World Academy training and learning paths

Fulltime

Senior Customer Operations Analyst

We are seeking a proactive individual with exceptional attention to detail and a...

Location

United Kingdom , London

Salary:

Not provided

Shieldpay

Expiration Date

Until further notice

Requirements

Previous experience in Payments and Customer Operations and building business relationships
Must have previous experience in a legal and/or payments industry and understand the customer experience
Project management experience is desired
You enjoy investigating problems, getting to the root cause and working with others in order to fix them
You must be passionate about great customer and user experience and thrive working as part of a fast paced and highly collaborative team

Job Responsibility

Project managing large corporate payment deals end-to-end. Ensuring the customer is provided with the highest level of customer care throughout
Help to build and evolve effective and efficient processes to support scalable Customer Operations, identifying gaps or inefficiencies in processes and work with colleagues to make improvements continually looking for ways to improve
Deliver successful data capture for projects and payment instructions – attention to detail to ensure transactions are accurate and compliant
Follow communication procedures, guidelines and policies, maintaining accurate records of customer interactions and escalate issues where required
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Provide Senior Coverage and Support: Offer support and mentorship to team members, championing best practices, contributing to the team workload by collaborating with other team members to ensure all processes are covered during staff absences
Ensure we provide an excellent customer service by responding to calls and emails in a prompt and efficient manner – ensuring all correspondence and/or calls from customer and partners are responded to within agreed timescales
Utilise Data and Analytics: Track key performance metrics and make data-driven decisions
regularly report on performance to senior management
Handle Complex Customer Issues: Ensure timely resolution and customer satisfaction by coordinating with other departments to address systemic issues

What we offer

flexible working options, such as flexible hours and hybrid work, to support our employees' work-life balance

Customer Care Project Coordinator

Victaulic

Location:
United States , Easton

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 31, 2026

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Customer Care Project Coordinator

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Location:United States , Easton

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Contract Type:Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 31, 2026

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Job Posted:
January 31, 2026