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Customer Care Professional – US Consumer Banking. At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Job Responsibility:
Pioneering the servicing of Amex Savings Accounts that will lead the way in evolving American Express’ servicing strategy
Provide extraordinary customer care via phone to Banking customers
Support Customer First philosophy by ensuring professional handling of customer requests
Supporting Customers with Banking transactions and funds inquiries
Respond and resolve customer inquiries around rewards and redemption
Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing practices
Requirements:
At least college level
Banking, Financial Services and Investment (BFSI – savings, checking, debit cards, deposit, and credit card) experience is required
Minimum 1 ½ Years of Customer Service experience with a passion for building customer loyalty
At least 1 ½ years CSAT/NPS experience (with recent relative experience for the past 6 months)
Exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment
Technical proficiency to manage chats and multiple applications at the same time
Excellent written and verbal communication skills
Employed candidates are preferred, while we are open to considering unemployed candidates, the ideal would have a maximum of 6 months unemployment from the target start date
What we offer:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program