Customer Care Professional Job at Amex (Gurugram)

Customer Care Professional

Customer Care Professional – US Consumer Banking. At American Express, our cultu...

Location

Philippines , Taguig City

Salary:

Not provided

Amex

Expiration Date

Until further notice

Requirements

At least college level
Banking, Financial Services and Investment (BFSI – savings, checking, debit cards, deposit, and credit card) experience is required
Minimum 1 ½ Years of Customer Service experience with a passion for building customer loyalty
At least 1 ½ years CSAT/NPS experience (with recent relative experience for the past 6 months)
Exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment
Technical proficiency to manage chats and multiple applications at the same time
Excellent written and verbal communication skills
Employed candidates are preferred, while we are open to considering unemployed candidates, the ideal would have a maximum of 6 months unemployment from the target start date

Job Responsibility

Pioneering the servicing of Amex Savings Accounts that will lead the way in evolving American Express’ servicing strategy
Provide extraordinary customer care via phone to Banking customers
Support Customer First philosophy by ensuring professional handling of customer requests
Supporting Customers with Banking transactions and funds inquiries
Respond and resolve customer inquiries around rewards and redemption
Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing practices

What we offer

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Fulltime

Customer Care Professional

At American Express, our culture is built on a 175-year history of innovation, s...

Location

India , Gurugram

Salary:

Not provided

Amex

Expiration Date

Until further notice

Requirements

Graduate and Above
Chat Experience of one year or above preferred
Graduates in any discipline
Must be flexible to work in 24x7 environment
Strong interpersonal, communication & writing skills accompanied by quick comprehension & clear articulation
Adaptable to change and demonstrated ability to work effectively in a team
Ability to take independent decision & meet stringent deadlines
Typing Speed - 25- 35 Words/Minute
Quick navigation ability, Web savvy, basic troubleshooting knowledge and multitasking ability (ability to toggle between screens/tools)

Job Responsibility

Banking chat customer care professional focus on Customer First Resolution, owning and solving the customers inquiry
Ensuring we resolve customer queries/issues to the best of our ability
Ability to comprehend & respond to all customer queries with immediate resolution to ensure customer satisfaction
Deliver on Employees, Customer and Shareholder metrics as per goals
Adherence to Quality and Compliance guidelines
Communicates Effectively and have ability to recognize tone and mood of customer through written communication
Adaptable & customer centric approach to situations. Deliver superior service through personalization/ empathy in communication
End to end customer service via chat servicing
Ability to Address 2-3 conversations simultaneously

What we offer

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Customer Care Professional - Platinum Disputes Gate

As part of Team Amex, you'll experience this powerful backing with comprehensive...

Location

United States , Sunrise, Florida

Salary:

20.00 - 22.25 USD / Hour

Amex

Expiration Date

Until further notice

Requirements

Strong written and communication skills
Resilience needed to efficiently manage a steady stream of customer calls
Ability to showcase humility and show care and appreciation through emotional acknowledgement
Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines
Driven to please by providing the ultimate experience for our Card Members on every interaction
Timeliness and reliability
Flexibility to work anytime between 6:00am-11:00 pm, including weekends
Hybrid Environment- on site expectation 3 days/week

Job Responsibility

Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality
Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure
Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty
Utilize your “service oriented” personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand
Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers
Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
Meet and exceed performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations and productivity targets, & customer performance metrics

What we offer

Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Fulltime

Customer Care Professional - Platinum

Go above and beyond at a company that sets the standard for customer-first servi...

Location

United States , Sunrise, Florida

Salary:

20.00 - 22.25 USD / Hour

Amex

Expiration Date

Until further notice

Requirements

Strong written and communication skills
Resilience to manage a steady stream of customer calls
Ability to showcase humility and show care and appreciation
Technical savvy to multi-task and navigate through multiple computer systems
Integrity to manage sensitive Card Member information
Driven to please by providing the ultimate experience
One year of minimum experience
Timeliness and reliability

Job Responsibility

Consistently deliver extraordinary service on a high volume of inbound calls
Consult with Card Members to understand their needs and tailor unique and personal solutions
Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments
Utilize your service oriented personality to develop key selling skills
Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes
Use tools and resources to identify custom solutions and anticipate customer needs
Meet and exceed performance goals

What we offer

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model
20+ weeks paid parental leave
Free access to global on-site wellness centers
Free and confidential counseling support
Career development and training opportunities

Fulltime

Customer Care Professional - US Small Business Servicing

American Express Customer Care Professionals deliver extraordinary care by promp...

Location

Philippines , Taguig City

Salary:

Not provided

Amex

Expiration Date

Until further notice

Requirements

Should have at least a year and a half of voice account BPO work experience from the most recent company joined
Experience in B2B servicing, B2C servicing, and Banking and Financial experience is required
Successful in previous job (high performer)
Excellent English communication skills
Candidate must have the ability to handle free flowing conversation – A natural conversationalist
Bachelor’s degree, associate degree, college undergrads may apply
Have been measured on Customer VOC (Voice of Customer) or NPS (Net Promoter Score), as well as AHT (Average Handling Time) from the most recent company joined
Premium customer service experience and/or sales experience, with a passion for building customer loyalty through exceptional listening and relationship building

Job Responsibility

Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment
Evaluate and analyze account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services
Resolve product or service inquiries by asking probing questions, determining the cause of the issue
selecting and articulating the best solution to drive brand advocacy
Adherence to quality and compliance guidelines
Document necessary account information and offer custom solutions that benefit the customer
Grow and nurture customer relationships on every interaction that results in measurable Customer value
Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality

What we offer

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Fulltime

Customer Care Professional - Corporate Services - Tier 3

As a Corporate Customer Care Specialist, you will be part of a unique, multi‑ski...

Location

United States , Sandy

Salary:

20.00 - 33.05 USD / Hour

Amex

Expiration Date

Until further notice

Requirements

Minimum of 2 years of customer contact experience in a fast‑paced environment
Strong analytical and problem‑solving skills, with the ability to conduct root‑cause analysis and implement effective solutions
A passion for client servicing, with the ability to deliver proactive solutions that enhance relationships
Proven relationship‑building abilities, including emotional intelligence and rapport development
Ability to multitask effectively while maintaining a high standard of service
Demonstrated ability to deliver strong operational metrics, including service level performance, quality, efficiency, and client satisfaction outcomes
Creative, “outside‑the‑box” thinker with the ability to identify innovative solutions for complex or emerging client needs
Strong teamwork and collaboration skills
Excellent written and verbal communication skills
A customer‑first mindset focused on elevating the customer experience

Job Responsibility

Partner with Corporate Cardmembers and Program Administrators while also supporting virtual product rollouts and other emerging initiatives
Play a vital role in servicing the business’s largest and most complex corporate clients, providing elevated support for internal account development opportunities, credit‑related guidance, and proactive risk management
Act as a trusted resource during world events and natural disasters, delivering urgent, high‑judgment assistance to ensure business continuity and client safety

What we offer

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Fulltime

New

BPO Customer Care Senior Representative

As a Customer Care, you will be responsible for handling inbound calls from exis...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent communication skills, both verbal and written
Fluent in English
Demonstrated analytical and problem-solving skills
Demonstrated ability to work within time constraints
Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
Positive attitude and demonstrated ability to perform in a team-based environment
Professional and pleasant telephone manner
Must have flexibility and willingness to work rotational shifts, including overnights and weekends
Experience working in a call center environment specifically in a customer service role
Previous Financial Services experience would be considered an asset.

Job Responsibility

Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support
Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
Remain current on program information and business initiatives, as well as corporate products and processes
Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
Accurately complete appropriate documentation for each transaction
End each call by completing all required activity in order to fulfill customer requests.

Fulltime

New

Customer Care Associate

As a Customer Care Associate, you will be a leading Brand Ambassador serving as ...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset
English
Bilingual (French) an asset
Interactive customer service environment required
Related experience in the food and/or retail industry considered an asset
Strong and developed oral and written communication skills, including typing, spelling, and grammar
Demonstrated ability to implement change efforts
Ability to learn new skills/concepts and apply this knowledge quickly and accurately
Advanced knowledge of PCs and familiarity with system navigation
Positive attitude and demonstrated ability to get along with others

Job Responsibility

Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions
To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times
Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided
Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment
Remain current on program and product information by being committed to continuous learning
Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data

Fulltime

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Customer Care Professional

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