Customer Care Professional - US Small Business Servicing

• Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment
• Evaluate and analyze account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services
• Resolve product or service inquiries by asking probing questions, determining the cause of the issue
• selecting and articulating the best solution to drive brand advocacy
• Adherence to quality and compliance guidelines
• Document necessary account information and offer custom solutions that benefit the customer
• Grow and nurture customer relationships on every interaction that results in measurable Customer value
• Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality

• Should have at least a year and a half of voice account BPO work experience from the most recent company joined
• Experience in B2B servicing, B2C servicing, and Banking and Financial experience is required
• Successful in previous job (high performer)
• Excellent English communication skills
• Candidate must have the ability to handle free flowing conversation – A natural conversationalist
• Bachelor’s degree, associate degree, college undergrads may apply
• Have been measured on Customer VOC (Voice of Customer) or NPS (Net Promoter Score), as well as AHT (Average Handling Time) from the most recent company joined
• Premium customer service experience and/or sales experience, with a passion for building customer loyalty through exceptional listening and relationship building

Sales experience (Value generation/consultative selling) is a plus

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities