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Go above and beyond at a company that sets the standard for customer-first service. As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.
Job Responsibility:
Consistently deliver extraordinary service on a high volume of inbound calls
Consult with Card Members to understand their needs and tailor unique and personal solutions
Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments
Utilize your service oriented personality to develop key selling skills
Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes
Use tools and resources to identify custom solutions and anticipate customer needs
Meet and exceed performance goals
Requirements:
Strong written and communication skills
Resilience to manage a steady stream of customer calls
Ability to showcase humility and show care and appreciation
Technical savvy to multi-task and navigate through multiple computer systems
Integrity to manage sensitive Card Member information
Driven to please by providing the ultimate experience
One year of minimum experience
Timeliness and reliability
Nice to have:
Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem-solving skills
Customer service and consultative sales environment experience
Passion for consultative sales, recommending products or solutions tailored to each customer
Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call
What we offer:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits