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Customer Care Professional - Platinum Disputes Gate

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Amex

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Location:
United States , Sunrise, Florida

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

20.00 - 22.25 USD / Hour
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Job Description:

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Job Responsibility:

  • Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality
  • Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure
  • Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty
  • Utilize your “service oriented” personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand
  • Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers
  • Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
  • Meet and exceed performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations and productivity targets, & customer performance metrics

Requirements:

  • Strong written and communication skills
  • Resilience needed to efficiently manage a steady stream of customer calls
  • Ability to showcase humility and show care and appreciation through emotional acknowledgement
  • Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
  • Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines
  • Driven to please by providing the ultimate experience for our Card Members on every interaction
  • Timeliness and reliability
  • Flexibility to work anytime between 6:00am-11:00 pm, including weekends
  • Hybrid Environment- on site expectation 3 days/week

Nice to have:

  • Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem-solving skills
  • Customer service and consultative sales environment experience preferred
  • Passion for consultative sales, recommending products or solutions tailored to each customer
  • Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end
What we offer:
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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