Customer Care Professional - Corporate Services - Tier 3

• Partner with Corporate Cardmembers and Program Administrators while also supporting virtual product rollouts and other emerging initiatives
• Play a vital role in servicing the business’s largest and most complex corporate clients, providing elevated support for internal account development opportunities, credit‑related guidance, and proactive risk management
• Act as a trusted resource during world events and natural disasters, delivering urgent, high‑judgment assistance to ensure business continuity and client safety

• Minimum of 2 years of customer contact experience in a fast‑paced environment
• Strong analytical and problem‑solving skills, with the ability to conduct root‑cause analysis and implement effective solutions
• A passion for client servicing, with the ability to deliver proactive solutions that enhance relationships
• Proven relationship‑building abilities, including emotional intelligence and rapport development
• Ability to multitask effectively while maintaining a high standard of service
• Demonstrated ability to deliver strong operational metrics, including service level performance, quality, efficiency, and client satisfaction outcomes
• Creative, “outside‑the‑box” thinker with the ability to identify innovative solutions for complex or emerging client needs
• Strong teamwork and collaboration skills
• Excellent written and verbal communication skills
• A customer‑first mindset focused on elevating the customer experience
• Curiosity and initiative to learn evolving products, tools, and processes
• A commitment to operational excellence and accountability
• The ability to remain composed and solution‑oriented in complex or high‑pressure scenarios

Experience and knowledge of Corporate Cards a plus

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities