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efficy Logo efficy · Customer Service

Customer Care Officer

Denmark; Sweden, Copenhagen · Job Posted March 04, 2026
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Job Description

As the first line of contact for our Nordic customers, you’ll be the voice, the problem‑solver, and the trusted partner who ensures every interaction feels effortless. efficy offers a complete portfolio of CRM and marketing technology products that help organizations connect, grow, and thrive. Since 2005, our teams have been transforming customer data into valuable insights for over 300,000 users across 63 countries.

Job Responsibility

  • Act as the first point of contact for customers via phone and message channels
  • Process incoming requests, questions, and issues with accuracy and empathy
  • Identify, triage, and route tickets to the right teams, ensuring proper follow‑up and closure
  • Analyze and resolve functional issues in our products
  • Gather customer feedback and escalate suggestions to relevant teams
  • Maintain up‑to‑date knowledge of efficy products and new functionalities
  • Draft standard texts, instructions, and documentation to improve support efficiency
  • Update customer records with clear, concise notes after each interaction
  • Contribute to internal projects, knowledge base improvements, and troubleshooting guides
  • Write and share articles on common issues for internal communication channels
  • Stay informed about industry trends to provide credible, up‑to‑date support

Requirements

  • Fluent in Danish and English
  • Customer-centric with strong communication and problem-solving skills
  • Experienced in customer-facing interactions
  • Organised, proactive, and curious to learn
  • Comfortable using CRM tools and/or marketing technology (a plus)
  • Technically savvy
  • experience in the software industry is a bonus
  • Skilled with Microsoft Office
  • Able to perform under time pressure when needed
  • A collaborative, articulate team player
  • Able to work onsite 3 days/week in Copenhagen or Malmö

Nice to have

Swedish or Norwegian is a bonus

What we offer

  • Competitive salary with bonus system
  • Hybrid working policy
  • Career growth opportunities and internal mobility
  • Modern offices in 11 European locations
  • Fun team events & continuous learning
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