Customer Care Officer Job at Coloplast (Mulgrave)

Aesthetic Academy & Customer Care Executive

The Education and Customer Care Executive is responsible for facilitating our ev...

Location

Ireland , Dublin

Salary:

Not provided

Healthxchange

Expiration Date

Until further notice

Requirements

Self-motivated, with a positive can-do attitude
Strong initiative and problem-solving skills
Excellent interpersonal skills with a proven ability to influence internal and external parties
Previous experience in Aesthetics
Proven communication skills and confident telephone manner
Previous experience in supporting events
Excellent understanding of what a great customer experience is
Strong organisational skills
Excellent email writing skills
Ability to work under pressure in a fast-paced environment

Job Responsibility

Act as a location lead in Ireland for Academy events, providing co-ordination of resources, supporting with delegate arrivals and throughout the event to ensure a smooth customer experience
Respond to customer enquiries (phone and email) regarding training bookings or events
Liaise with Academy team, Clinical team, Education team and relevant sales teams to ensure an excellent delegate training experience in academy
Support Academy operations to facilitate events such as catering, product ordering, event set up etc
Support Academy Manager in maintaining control of budgetary allocations for Ireland
Support our sales team with orders, prospects, onboarding of clients and existing client queries
Offer optimal customer service and support to any models attending on relevant training sessions
Provide back up support for customer inboxes across our different brands and customer communication methods
Ensure a smooth facility hire process is supported by acting as the Key in house support, as with any internal Academy event
Act as a brand ambassador when interacting with clients, consistently demonstrating high levels of integrity, diligence, and professionalism

What we offer

Company pension
annual performance bonus
23 days holiday plus bank holidays (and increasing with service)
staff discount
staff social events

Fulltime

Customer Care Coordinator

We are seeking a proactive and organised Customer Care Coordinator to join a wel...

Location

United Kingdom , Bridgwater

Salary:

14.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in customer care, service coordination, or construction administration (preferred but not essential)
Strong organisational skills and ability to manage multiple tasks
Confident communicator
Proficient in Microsoft Office, especially Excel
Self-motivated, reliable, and able to work independently and as part of a team

Job Responsibility

Organise and manage staff schedules
Liaise with clients to arrange works, prepare quotes, and raise invoices
Communicate directly with homeowners to gather information and schedule visits
Coordinate inspections and gather technical details with internal staff
Maintain and update the job tracker to ensure smooth job progression
Support the efficient delivery of customer care works and maintain strong client relationships

What we offer

Pension contributions
Private medical cover
Free onsite parking
Friendly, supportive office environment
Flexible hours available to suit the right candidate

Parttime

Customer Care Executive

Ovarro is now looking for maternity cover within our Customer Care Team. We are ...

Location

Malaysia , Bandar Rimbayu

Salary:

3500.00 MYR / Month

Ovarro

Expiration Date

Until further notice

Requirements

Great IT competency including Microsoft office suite
Strong communication skills
Ability to work under pressure in a fast-paced environment
Strong administration and organisational skills
Positive attitude and a friendly manner
Strong written and spoken English skills

Job Responsibility

Being the first point of contact for Ovarro customers across the globe
Processing customer orders
Responding to Customer enquiries
Complaint Handling
Portal Management
Customer Training administration support
Coordinating and booking Internal Travel
Adhoc Administration duties as required

Sales & Customer Care Executive

Temporary Sales & Customer Care Executive role for pet lovers, delivering outsta...

Location

United Kingdom , London

Salary:

13.85 - 14.50 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Genuine passion for pets (experience with pets is a plus!)
Proven customer service experience
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Familiarity with Zendesk or Commerce Cloud (ideal but not essential)
Strong communication and relationship-building skills
Proactive, adaptable mindset in a fast-paced environment

Job Responsibility

Process live orders and track deliveries
Offer advice on products and handle customer queries with professionalism
Build strong relationships with independent stockists
Support the Sales team by sharing feedback and insights
Drive sales through effective communication and customer engagement
Collaborate closely with the National Account Manager on priority customers
Conduct regular store visits to strengthen relationships and promote new products
Implement new processes to streamline stockists' experiences
Contributing to social and environmental goals through transparency and sustainability practices

What we offer

Flexible Working: Enjoy a mix of home and office work
Community Engagement: Volunteering opportunities to give back to causes you care about
Fun Environment: Dogs at work and a supportive team culture
Potential to evolve into a Business Account Executive position

Fulltime

Customer Care Analyst

The Customer Care Analyst is responsible for demonstrating high-quality reputati...

Location

Canada , Laval

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor's degree in marketing or communications preferred
3+ years' experience in Customer Relations or Reputation Management
Focus on Social Media experience is preferred
Proven ability to correspond on social media platforms with proper grammar, spelling, and rules of composition
Proven ability to effectively communicate with customers over the phone in a professional manner
Experienced in managing call center operations, including monitoring queues, ensuring SLA adherence, and optimizing team performance
Demonstrated Advanced Troubleshooting Skills: Proficient in handling complex cases by taking ownership of testing, diagnosing root cause issues, and collaborating with internal teams to implement solutions
Communication and Interpersonal Skills: Strong written and verbal communication skills across social media and phone interactions, with excellent grammar, active listening, and comprehension
Skilled in utilizing digital analytics to develop data-driven strategies that improve service level agreements (SLAs) and enhance customer satisfaction
Skilled in interpreting data insights to identify trends, inform decision-making, and develop effective strategies that drive performance and business outcomes

Job Responsibility

Utilize digital analytics to enhance performance and customer satisfaction
Address advanced customer inquiries via phone, email, and chat
Manage complex inquiries beyond first-level capabilities
Conduct daily audits and quality checks on cases and calls
Ensure timely responses to inquiries, adhering to SLAs
Maintain prompt response times for social media interactions
Oversee phone queues and manage call overflow
Use Genesys status indicators appropriately
Report errors in Salesforce cases promptly
Adhere to marketing initiatives and organizational policies

What we offer

Group Insurance Program: health and dental care, long-term disability, life insurance, health spending account
Pension Plan
Share Purchase Plan
Paid Time Off: vacation days, sick days, and personal days
Employee Discounts
Training and Development: workshops, seminars, and online courses
Recognition and Rewards
Mentorship Program
Scholarship Program

Fulltime

Customer Care Advisor

As a Customer Care Advisor, you will use our omnichannel service to register new...

Location

United Kingdom , Bridgwater

Salary:

Not provided

Clinisupplies

Expiration Date

Until further notice

Requirements

Good literacy and numeracy to GCSE ‘O’ level
Intermediate IT skills (Microsoft Office)
Excellent organisation skills
Ability to prioritise workload
Good communication skills written and verbal
Excellent telephone manner
Excellent attention to detail
Ability to use multiple systems at one time
Can multi-task in a fast-paced customer service environment
Positive ‘can do’ attitude

Job Responsibility

Answering inbound calls from customers and Health Care Professionals (HCP’s)
Making outbound calls to welcome new customers to the Home Delivery Service
Making outbound courtesy calls to customers to place repeat orders
Taking payments from customers for Prescriptions via inbound and outbound calls
Registering new customers to the home delivery service using our internal databases
Chasing GP Surgeries for outstanding customer Prescriptions by phone or email
Reviewing and approving orders
Managing various mailboxes
Being a Subject Matter Expert in established field
Reporting from various internal databases

Fulltime

Working Student - Customer Care

Our Kassel depot is the largest logistics center in Europe and within the Volksw...

Location

Germany , Kassel

Salary:

Not provided

Volkswagen AG

Expiration Date

Until further notice

Requirements

Enrolled in a Master's program or advanced Bachelor's program (minimum 90 credit points), preferably in Business Administration, Economics, Languages, or a comparable field of study
Good to very good academic performance
Independent and conscientious working style, reliability, and strong team spirit
Proficiency in MS Office
German and English language skills at B2 level or higher

Job Responsibility

Handling and tracking internal and external customer inquiries via MS Outlook
Using the SAP system autonomously for inventory and order processing
Collaborating with adjacent departments (e.g., procurement logistics, capacity planning, or pricing)
Creating and modifying customer orders and tracking them based on customer-specific requirements
Communicating with our customers in both German and English (written and verbal)

Parttime

Director of Customer Care

The Director of Customer Care provides direct leadership to the Customer Care De...

Location

United States , North Kansas City

Salary:

Not provided

Helzberg Diamonds

Expiration Date

Until further notice

Requirements

Seven to ten years customer service or call center management
Must have a customer service orientation with strong communication skills
Strong Microsoft Office, Word, Excel, internet, and database application skills required, along with the ability to use report-writing tools
Conflict resolution, problem-solving, and decision-making skills required, along with the ability to remain calm and patient when working with customers during highly-charged interactions
Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers

Job Responsibility

Provide strategic and tactical direction to Customer Care Department to ensure effective delivery of quality service to customers
Lead in the development and implementation of systems, applications and programs to maximize productivity and provide efficient resolutions to customers
Establish and implement standards, policies and procedures for the organization
Manage selected vendor partners that augment the department including contract negotiations, monthly/quarterly business reviews
Implement tools and metrics to measure effectiveness of the department and each individual
Develop and manage processes to ensure a quality and consistent customer experience across the group, including but not limited to, scripting, call listening/grading
Assume responsibility for additional projects or responsibilities as assigned to support the Customer Care Department
Accomplish department objectives by directing and monitoring work progress of direct report
Provide coaching and guidance to direct report
Set expectations, annual goals and provide required quarterly touch base meetings with all direct report

Customer Care Officer

Coloplast

Location:
Australia , Mulgrave

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 24, 2026

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