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Customer Care Officer

https://www.randstad.com Logo

Randstad

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Location:
India , Gurgaon

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

Responsible for delivering exceptional service to customers by addressing inquiries, resolving complaints, and ensuring a smooth experience across all touchpoints. This role demands empathy, efficiency, and a customer-first mindset.

Job Responsibility:

  • Handle dealer and customer calls professionally and empathetically
  • Respond to inquiries regarding services and warranty policies
  • Guide customers through troubleshooting steps and product usage
  • Resolve first level complaints and escalate unresolved issues when necessary
  • Dealer and Distributor weekly calling and doing regular surveys as and when required

Requirements:

  • A bachelor’s degree or equivalent qualification is preferred
  • Excellent communication skills in (English, Hindi) – both written and verbal
  • Strong problem-solving abilities and a positive attitude

Nice to have:

Multilingual proficiency is a plus

Additional Information:

Job Posted:
December 26, 2025

Expiration:
January 19, 2026

Employment Type:
Fulltime
Job Link Share:

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