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EMAsphere Logo EMAsphere · Customer Service

Customer Care Officer

Belgium, Louvain-la-Neuve · Job Posted June 30, 2026
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Job Description

As a Customer Care Officer trilingual , you are the first point of contact for our French-speaking and international clients. You support them on a daily basis, reassure them, guide them, and actively contribute to their satisfaction and autonomy. You will never work alone: you will be part of a close-knit, supportive, and solution-oriented team.

Job Responsibility

  • Support our clients: Respond to requests via tickets, email, and phone. Understand needs, analyze situations, and provide tailored solutions. Ensure clear and high-quality follow-up on requests. Communicate mainly in FR/NL/UK
  • Work with modern tools: Manage and prioritize support tickets. Use our internal tools to deliver a smooth and efficient customer experience. Contribute to the continuous improvement of our processes
  • Share and transfer knowledge: Contribute to the knowledge base (articles, guides, videos). Ensure quality and consistency of content in FR / EN / NL
  • Take part in onboarding & projects: Help set up accounts and configure accounting connectors. Take an analytical approach to help clients fully leverage the solution. Contribute to cross-functional projects related to customer experience

Requirements

  • You hold a Bachelor's degree
  • You have 0 to 3 years of experience in Customer Care / Support or a strong interest in this type of role
  • You are fluent in Dutch / French and and have a very good level of English
  • You are comfortable with digital tools and enjoy understanding how things work
  • You are solution-oriented, empathetic, structured, and curious
  • You enjoy teamwork and helping others grow

What we offer

  • A fast-growing SaaS scale-up with real career opportunities
  • Autonomy, trust & impact
  • Two offices, one mindset
  • A people-first, collaborative culture
  • An international and dynamic environment
  • EMAsport – move together
  • Feel good at work – for real
  • Join a team as exceptional as you
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