CrawlJobs Logo
Robert Half Logo Robert Half · Customer Service

Customer Care Manager

United States, Walpole · Job Posted January 02, 2026
Apply Position
Job Link Share

Job Description

Our client is seeking a Customer Care Manager to oversee the Customer Care Team, ensuring outstanding customer service across e-commerce channels and retail locations. This leader will actively support issue resolution, develop business opportunities in wholesale and corporate gifting, and drive ongoing customer loyalty.

Job Responsibility

  • Lead and manage the Customer Care Team at the Walpole location
  • Handle multi-line phone systems, process orders, and address customer inquiries
  • Collaborate closely with retail teams to deliver exceptional customer service
  • Assist with staff training
  • Design and deliver initial and annual refresher training for Customer Care Representatives
  • Proactively research and develop new account opportunities
  • Partner with E-Commerce management on new business initiatives
  • Conduct sales outreach: develop leads through cold calling, networking, and onsite customer visits
  • Build and maintain long-term customer relationships using creative follow-up communications to promote repeat business
  • Promote and sell company products with deep knowledge and enthusiasm
  • Respond to customer requests, quotations, and complaints promptly and professionally
  • Provide thorough follow-up to uncover and secure future business opportunities
  • Maintain accurate client accounts and data records
  • Utilize ERP systems and business tools to implement process improvements and best practices

Requirements

  • Excellent written and verbal communication skills
  • Effective time management
  • Comfortable thriving in high-pressure environments, especially during peak seasons
  • Strong technical and organizational abilities
  • Experience tracking and managing customer interactions and sales activities
  • Motivated, results-driven, and enthusiastic team player
  • Reporting and analytical capabilities
  • Proficient in MS Office Suite
  • NetSuite experience is highly desirable
  • Flexible to adjust working hours as needed to meet customer demands
  • Prior order processing experience preferred

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Robert Half - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Care Manager

8 matching positions

Customer Care Manager

Lead the client's Appointment Center/Customer Care team. Build morale, boost KPI...
Location
Location
United States , Davenport
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong, confident manager
  • Customer service-focused background (retail, hospitality, call center, trades, etc.)
  • Comfortable having direct, honest conversations and giving performance feedback
  • Natural coach who motivates with kindness
  • Keeps morale high while holding people accountable
  • Ready to jump in and help wherever needed
  • Clear communicator who can address improvements constructively
Job Responsibility
Job Responsibility
  • Managing daily operations of the Appointment & Customer Care Center
  • Providing real-time coaching through call reviews, scripting feedback, and performance mentoring
  • Supporting and developing team members
  • Overseeing improvement and consistency in low cancellation rate, speed to lead, lead-to-appointment conversion, appointment run rate
  • Running weekly/monthly leadership meetings
  • Interviewing, evaluating, and partnering with HR on performance management
  • Supporting hiring, onboarding, and training
  • Handling escalated customer issues
  • Overseeing receptionist and inside sales teams
  • Fostering a positive, engaging employee and customer experience
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan
  • Free online training
Read More
Arrow Right

Customer Care Manager

Brightspeed is looking for a driven, creative, experienced, and energetic leader...
Location
Location
United States , Charlotte
Salary
Salary:
Not provided
brightspeed.com Logo
Brightspeed
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree and/or minimum of 10 years in the telecommunications industry
  • Must have customer facing experience in a similar role at a prior telecommunications company supporting large revenue Enterprise and Wholesale customer base
  • Executive level presence and able to communicate with client stakeholders
  • Extensive knowledge of TDM and IP based voice and data services
  • Must be able to work in a fast-paced environment, and work collaboratively with marketing, sales, and channel management colleagues to support revenue growth.
  • Must have strong personal leadership skills and is a professional, responsive, and a good team player
  • Ability to work under pressure to tight deadlines
  • Strong customer focus and excellent attention to detail
Job Responsibility
Job Responsibility
  • Manage interactions from the order origination through revenue assurance
  • Promote revenue growth, retention, and overall client satisfaction
  • Provide support, coordination, and guidance on client and service delivery processes
  • Serve as the escalation point for customer inquiries and issues
  • Includes: order origination and validation, project management, service scheduling, technical customer account management, MACD handling, billing and revenue assurance
  • Communicates order status and governance via client facing communication
  • Meet learning, development and personal growth objectives to provide a superior customer experience
  • Deliver data and feedback to other internal organizations on chronic performance issues and recommendations
  • Provide Client Business Reviews on a recurring basis, no less than bi-annually
  • Support Service Assurance and Repair in Network Service Review (NSR) presentation to client
What we offer
What we offer
  • competitive medical, dental, vision, and life insurance
  • an employee assistance program
  • a 401K plan with company match and a host of voluntary benefits
  • Fulltime
Read More
Arrow Right

Customer Care Manager

A growing organization is partnering with Robert Half to hire a hands-on, people...
Location
Location
United States , Davenport
Salary
Salary:
47000.00 - 55000.00 USD / Year
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma
  • 2+ years of leadership in customer service, call center, or similar environment
  • Strong communication, organization, and coaching skills
  • Ability to multitask, solve problems, and support both customers and employees
Job Responsibility
Job Responsibility
  • Lead and support the Customer Care/Appointment Center team
  • Coach team members through call reviews and scripting feedback
  • Drive performance across key KPIs (speed to lead, conversions, run rate, cancellations)
  • Create action plans to improve results
  • Assist with hiring, training, and performance evaluations
  • Handle escalated customer issues with professionalism
  • Oversee receptionist and inside sales support
  • Foster a positive, accountable, team-centered environment
What we offer
What we offer
  • Monthly Bonus
  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan
  • Fulltime
Read More
Arrow Right

Customer Care Manager

Our client is a rapidly growing world-leading homeware brand with a huge global ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
blu-digital.co.uk Logo
Blu Digital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • strong leader with great communication and problem-solving skills
  • resilient, flexible, and able to manage multiple projects at once
  • action-oriented and strategically strong with the ability to motivate your team
  • knowledge of Gorgias, Shopify, and SAP are a must
Job Responsibility
Job Responsibility
  • drive a customer-centric culture
  • implement the CX strategy to enhance the customer journey
  • work cross-functionally with multiple departments to deliver a world-class customer proposition
  • manage and lead a high-performing CX team providing training and development and continual guidance
Read More
Arrow Right

Customer Care Manager

Looking for a long Career in Sales? We have an opportunity for you to work withi...
Location
Location
Australia , Port Melbourne
Salary
Salary:
Not provided
rentokil-initial.com Logo
Rentokil Initial
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3 years customer service experience
  • Service industry experience
  • Car Licence essential
  • Demonstrated experience in Account Management and Customer service issue resolution
  • Proven team achievements in customer service metrics
  • Exceptional written & verbal communication skills
  • Exceptional organisation and time management skills
  • Attention to detail and problem solving
  • Ability to multi-task in a fast paced environment
Job Responsibility
Job Responsibility
  • Forecast and track retention metrics
  • Resolve problems aligned to complaint resolution and customer in jeopardy procedures
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Management of customer escalations
  • Administer and prioritize all customer tasks and ensure achievement of all deadlines within required time frame
  • Maintain accurate records of all retention activities
  • Actively identify new business opportunities and communicate to the internal teams
  • Proactively support the Customer Service, Sales and Operations teams to achieve targets and deliverables
  • Provide a response and resolution to all customer queries within defined timeframes
What we offer
What we offer
  • A fully-maintained company vehicle including a fuel card and a mobile phone
  • Attractive opportunities to earn commissions
  • Comprehensive induction and training
  • Access to an employee assistance program, for you and your family
  • Ongoing learning and development
  • Career Progression
  • Fulltime
Read More
Arrow Right

Customer Care Manager

We are seeking a proactive Customer Care Manager to join our team in Northampton...
Location
Location
United Kingdom , Northampton
Salary
Salary:
28500.00 - 31000.00 GBP / Year
idverde.co.uk Logo
idverde Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong customer service and communication skills
  • Excellent organisation and time management
  • Confident problem-solver with the ability to use initiative
  • Good IT skills and attention to detail
  • Commercial awareness, including pricing small works
  • Ability to work independently and as part of a team
  • Experience liaising with suppliers and subcontractors
  • Full UK driving licence for site visits and inspection
Job Responsibility
Job Responsibility
  • Manage all aspects of customer aftercare, including warranty and repair works, small works pricing, and remedials
  • Carry out occasional site visits and inspections
  • Handle client enquiries
  • Coordinate inspections
  • Liaise with suppliers for quotations
  • Source materials and subcontractors
  • Attend sales handover meetings
  • Manage supply-only orders and internal contracts within idverde
What we offer
What we offer
  • Annual leave: Up to 25 days holiday plus bank holidays
  • Family-friendly policies: Enhanced maternity and shared parental leave
  • Employee Assistance Programmes: Support for personal and professional challenges
  • Voluntary benefits: Discounts on retail, holidays, gym memberships, and more
  • Financial wellbeing support: Resources to manage your finances
  • Competitive pension scheme: Secure your future
  • Recognition schemes: Colleague of the month and annual awards
  • Volunteering policy: Two days per year to support a cause of your choice
  • Mental health support: Comprehensive resources and support
  • Fulltime
Read More
Arrow Right

Customer Care Manager

Brightspeed is looking for a driven, creative, experienced, and energetic leader...
Location
Location
United States , Charlotte
Salary
Salary:
Not provided
brightspeed.com Logo
Brightspeed
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree and/or minimum of 10 years in the telecommunications industry
  • Must have customer facing experience in a similar role at a prior telecommunications company supporting large revenue Enterprise and Wholesale customer base
  • Executive level presence and able to communicate with client stakeholders
  • Extensive knowledge of TDM and IP based voice and data services
  • Must be able to work in a fast-paced environment, and work collaboratively with marketing, sales, and channel management colleagues to support revenue growth
  • Must have strong personal leadership skills and is a professional, responsive, and a good team player
  • Ability to work under pressure to tight deadlines
  • Strong customer focus and excellent attention to detail
Job Responsibility
Job Responsibility
  • Manage interactions from the order origination through revenue assurance
  • Promote revenue growth, retention, and overall client satisfaction
  • Provide support, coordination, and guidance on client and service delivery processes
  • Serve as the escalation point for customer inquiries and issues
  • Includes: order origination and validation, project management, service scheduling, technical customer account management, MACD handling, billing and revenue assurance
  • Communicates order status and governance via client facing communication
  • Meet learning, development and personal growth objectives to provide a superior customer experience
  • Deliver data and feedback to other internal organizations on chronic performance issues and recommendations
  • Provide Client Business Reviews on a recurring basis, no less than bi-annually
  • Support Service Assurance and Repair in Network Service Review (NSR) presentation to client
What we offer
What we offer
  • competitive medical, dental, vision, and life insurance
  • employee assistance program
  • 401K plan with company match
  • host of voluntary benefits
  • Fulltime
Read More
Arrow Right

Marketing Manager - Customer Care and Network Marketing

Join Marketing at Barclays to create integrated marketing strategies for Barclay...
Location
Location
United Kingdom , Northampton; London
Salary
Salary:
Not provided
barclays.co.uk Logo
Barclays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong workload management, with the ability to balance strategic and tactical responsibilities
  • Proactive mindset, anticipating challenges and identifying opportunities before they arise
  • Creative problem-solving, with experience developing engaging marketing content and campaigns
  • Excellent stakeholder communication, able to influence, collaborate, and present confidently across all levels
  • Experience in customer experience, service-led marketing, or network/branch marketing is advantageous
  • Familiarity with regulated environments and compliance-aligned marketing is preferred
  • Financial services background — Experience working within banking, insurance, or regulated financial environments, with an understanding of customer-care and compliance expectations
  • Marketing background — Proven experience delivering marketing campaigns, customer communications, or service-led marketing initiatives
  • CIM marketing qualification — Chartered Institute of Marketing (CIM) certification or equivalent professional marketing qualification
Job Responsibility
Job Responsibility
  • Lead marketing initiatives that enhance customer service journeys
  • Develop and execute marketing plans for Barclays’ branch and service network
  • Prioritise and manage a diverse portfolio of projects, ensuring timely delivery while maintaining high creative and operational standards
  • Development and implementation of marketing strategies and delivery that aligns with the banks business objectives
  • Collaboration with product development, sales, and other departments to align marketing efforts with overall business objectives
  • Development of compelling and targeted content for various marketing channels
  • Analysis of data to make informed decisions and optimize marketing strategies
  • Management of the marketing budget, allocating resources to maximise ROI
  • Defines marketing vision, sets goals, clarifies objectives and works across organisations to achieve specific, well defined outcomes
  • Fulltime
Read More
Arrow Right