CrawlJobs Logo
Robert Half Logo Robert Half · Customer Service

Customer Care Manager

United States, Davenport · Job Posted March 01, 2026
Apply Position
Job Link Share

Job Description

Lead the client's Appointment Center/Customer Care team. Build morale, boost KPIs, and bring out the best in every team member. Shape team culture, impact customer satisfaction, and directly influence company growth. Leadership style should be empathetic, team-first, flexible, approachable, strong direction without being authoritarian, an encourager, and a leader who keeps the culture energizing, inclusive, and accountable.

Job Responsibility

  • Managing daily operations of the Appointment & Customer Care Center
  • Providing real-time coaching through call reviews, scripting feedback, and performance mentoring
  • Supporting and developing team members
  • Overseeing improvement and consistency in low cancellation rate, speed to lead, lead-to-appointment conversion, appointment run rate
  • Running weekly/monthly leadership meetings
  • Interviewing, evaluating, and partnering with HR on performance management
  • Supporting hiring, onboarding, and training
  • Handling escalated customer issues
  • Overseeing receptionist and inside sales teams
  • Fostering a positive, engaging employee and customer experience

Requirements

  • Strong, confident manager
  • Customer service-focused background (retail, hospitality, call center, trades, etc.)
  • Comfortable having direct, honest conversations and giving performance feedback
  • Natural coach who motivates with kindness
  • Keeps morale high while holding people accountable
  • Ready to jump in and help wherever needed
  • Clear communicator who can address improvements constructively

Nice to have

Salesforce experience (teachable)

What we offer

  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan
  • Free online training
Robert Half - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Care Manager

8 matching positions

Manager, Customer Care

The Customer Care Manager leads the Americas-based side of GoFundMe’s global Car...
Location
Location
United States , Chicago
Salary
Salary:
96000.00 - 144000.00 USD / Year
gofundme.com Logo
GoFundMe
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Mission-driven: deep empathy for customers and a passion for helping people
  • Leader of leaders: ability to manage, empower, and develop managers
  • Customer-first advocate: apply a customer-centric mindset in decision making
  • Operational excellence mindset: obsessed with continuous improvement, scaling processes, and creating clarity
  • Data-driven & analytical: comfortable utilizing data insights and driving metric results
  • High emotional intelligence: empathetic leader who models calm decision-making and builds trust
  • Skilled communicator: effective communicator with ability to influence and adapt style
  • Resilient & adaptable: comfortable navigating ambiguity, rapid change, and high-growth environments
  • Collaborative & inclusive: skilled at building cross-functional partnerships
  • 6+ years in customer support or customer operations
Job Responsibility
Job Responsibility
  • Lead the day-to-day regional operations, independently making judgment calls, & strategic decisions
  • Co-own & strategically drive Care’s performance metric outcomes
  • Demonstrate extreme ownership in curating weekly & monthly KPI assessments
  • Constantly challenge the status quo, seeking continuous improvement in workflows, processes, & tooling
  • Act as a regional escalation point for high-risk or sensitive customer issues
  • Own recruiting efforts, alongside cross-functional partners, as it relates to region
  • Spearhead recurring team meetings & communications
  • Partner with global head to help inform Care’s global vision & strategy
  • Help to bring Care’s vision to life in the day-to-day
  • Own creation of a region-based strategy & execution for Care
What we offer
What we offer
  • Competitive pay
  • Comprehensive healthcare benefits
  • Financial assistance for things like hybrid work, family planning
  • Generous parental leave
  • Flexible time-off policies
  • Mental health and wellness resources
  • Learning, development, and recognition programs
  • Fulltime
Read More
Arrow Right

Customer Care Manager

Our client is a rapidly growing world-leading homeware brand with a huge global ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
blu-digital.co.uk Logo
Blu Digital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • strong leader with great communication and problem-solving skills
  • resilient, flexible, and able to manage multiple projects at once
  • action-oriented and strategically strong with the ability to motivate your team
  • knowledge of Gorgias, Shopify, and SAP are a must
Job Responsibility
Job Responsibility
  • drive a customer-centric culture
  • implement the CX strategy to enhance the customer journey
  • work cross-functionally with multiple departments to deliver a world-class customer proposition
  • manage and lead a high-performing CX team providing training and development and continual guidance
Read More
Arrow Right

Registered Care Manager

A well-established and fast-growing home care branch in Swansea is seeking an ex...
Location
Location
United Kingdom , Swansea
Salary
Salary:
40000.00 - 42000.00 GBP / Year
compass-associates.com Logo
Compass Associates
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven management experience within a regulated environment (care, healthcare, education, housing, etc.)
  • Knowledge of CIW standards (desirable, but support available)
  • Level 5 in Leadership for Health & Social Care or willingness to work towards it
  • A strong commercial focus with experience growing a service
  • Excellent people management, communication and organisational skills
  • Ability to thrive under pressure and adapt to rapid growth
  • Full UK driving licence and access to a vehicle
  • A passion for delivering safe, person-centred home care
Job Responsibility
Job Responsibility
  • Lead the day-to-day running of the home care branch
  • Hold and maintain CIW registration
  • Recruit, train and develop a high-performing care team
  • Drive commercial growth and build new business opportunities
  • Ensure compliance, quality standards and customer safety
  • Manage operational KPIs, budgets and performance targets
  • Build strong relationships with customers, carers, families and professionals
  • Promote a positive, values-driven team culture
What we offer
What we offer
  • Bonus scheme worth up to £10,000
  • days annual leave (rising with service)
  • Blue Light Card eligibility (retail & lifestyle discounts)
  • Employee wellbeing and assistance programmes
  • Funded qualifications and professional development
  • Annual salary review and refer-a-friend scheme
  • Fulltime
Read More
Arrow Right

Registered Care Manager

A well-established and fast-growing home care branch in Southampton is seeking a...
Location
Location
United Kingdom , Southampton
Salary
Salary:
40000.00 - 42000.00 GBP / Year
compass-associates.com Logo
Compass Associates
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven management experience within a regulated environment (care, healthcare, education, housing, etc.)
  • Knowledge of CQC standards (desirable, but support available)
  • Level 5 in Leadership for Health & Social Care or willingness to work towards it
  • A strong commercial focus with experience growing a service
  • Excellent people management, communication and organisational skills
  • Ability to thrive under pressure and adapt to rapid growth
  • Full UK driving licence and access to a vehicle
  • A passion for delivering safe, person-centred home care
Job Responsibility
Job Responsibility
  • Lead the day-to-day running of the home care branch
  • Hold and maintain CQC registration
  • Recruit, train and develop a high-performing care team
  • Drive commercial growth and build new business opportunities
  • Ensure compliance, quality standards and customer safety
  • Manage operational KPIs, budgets and performance targets
  • Build strong relationships with customers, carers, families and professionals
  • Promote a positive, values-driven team culture
What we offer
What we offer
  • Bonus scheme worth up to £10,000
  • days annual leave (rising with service)
  • Blue Light Card eligibility (retail & lifestyle discounts)
  • Employee wellbeing and assistance programmes
  • Funded qualifications and professional development
  • Annual salary review and refer-a-friend scheme
  • Fulltime
Read More
Arrow Right

Care Manager

Our Care Managers are integral to the successful running of a Caremark office. W...
Location
Location
United Kingdom
Salary
Salary:
Not provided
caremark.co.uk Logo
Caremark Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous management experience in Health and Social Care
  • Immense passion for people
  • Extensive knowledge in Health and Social Care
  • Hold a Level 5 Diploma in Leadership for Health and Social Care (or equivalent) or be prepared to complete the qualification within the role
  • Understand legislation and what it takes to reach and maintain an Outstanding rating
  • Extremely ambitious and set your own personal and business goals
Job Responsibility
Job Responsibility
  • Oversee the whole care operation and manage a complete team of staff
  • Report into the Directors of the Caremark Franchise office
  • Responsible for generating a caring and conducive atmosphere for your team and your customers
  • Ensure all Caremark policies and procedures are implemented and that your office adheres to all legislation
  • Receive full support from the business owner and work closely with them to implement new processes and innovation
  • Have a real influence on the sector within your community and work with your care team to promote excellent care and wellbeing for our customers
Read More
Arrow Right

Director of Customer Care

The Director of Customer Care provides direct leadership to the Customer Care De...
Location
Location
United States , North Kansas City
Salary
Salary:
Not provided
helzberg.com Logo
Helzberg Diamonds
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Seven to ten years customer service or call center management
  • Must have a customer service orientation with strong communication skills
  • Strong Microsoft Office, Word, Excel, internet, and database application skills required, along with the ability to use report-writing tools
  • Conflict resolution, problem-solving, and decision-making skills required, along with the ability to remain calm and patient when working with customers during highly-charged interactions
  • Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers
Job Responsibility
Job Responsibility
  • Provide strategic and tactical direction to Customer Care Department to ensure effective delivery of quality service to customers
  • Lead in the development and implementation of systems, applications and programs to maximize productivity and provide efficient resolutions to customers
  • Establish and implement standards, policies and procedures for the organization
  • Manage selected vendor partners that augment the department including contract negotiations, monthly/quarterly business reviews
  • Implement tools and metrics to measure effectiveness of the department and each individual
  • Develop and manage processes to ensure a quality and consistent customer experience across the group, including but not limited to, scripting, call listening/grading
  • Assume responsibility for additional projects or responsibilities as assigned to support the Customer Care Department
  • Accomplish department objectives by directing and monitoring work progress of direct report
  • Provide coaching and guidance to direct report
  • Set expectations, annual goals and provide required quarterly touch base meetings with all direct report
Read More
Arrow Right

Customer Onboarding Manager

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run ...
Location
Location
United States
Salary
Salary:
Not provided
tekmetric.com Logo
Tekmetric
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-2 years’ experience in Customer Onboarding or a customer facing function
  • Project Management Skills
  • Track record of proactively resolving escalated client service issues while sharing insights with the organization
  • Experience establishing and growing relationships with all levels within enterprise organizations from Director to C-Suite
  • Ability to improve team processes and direction
  • Work closely with the Customer Success team to solve problems collaboratively
  • Bachelor’s degree Preferred
Job Responsibility
Job Responsibility
  • Become a Tekmetric Product Expert
  • Provide detailed account walkthroughs and assist many new customers with implementation
  • Clearly communicate account setup requirements and expectations with customers and key stakeholders
  • Educate customers on Tekmetric capabilities, and best practices to simplify adoption and align expectations
  • Record customer implementation needs, requests, and questions in Hubspot and communicate to key Tekmetric leadership
  • Ensure customers receive superior service
  • Collaborate with the sales, customer success, operations, support and engineering teams
  • Leverage feedback for continuous improvement to the onboarding process
  • Develop a deep understanding of customers' business and operational objectives
  • Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of Tekmetric
What we offer
What we offer
  • Enjoy the flexibility of remote work
  • Competitive base salaries
  • Generous Paid Time Off
  • Paid maternity, parental bonding, and medical leave
  • Comprehensive health benefits (Medical, Dental, Vision, and Prescription coverage)
  • Free, confidential counseling through partnership with BetterHelp
  • 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  • Life and Accidental Death & Dismemberment (AD&D) Insurance
  • Wellness stipend up to $60/month
Read More
Arrow Right

Director, Global Customer Care

Circle K seeks an experienced and visionary Director of Global Customer Care to ...
Location
Location
United States of America , Tempe
Salary
Salary:
Not provided
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree required
  • MBA or relevant advanced degree preferred
  • 10+ years of progressive leadership experience preferred, in global customer experience, service operations, product management
  • transformation, digital strategy, or related fields—ideally in high-growth, customer-centric organizations, including a minimum of seven years of management responsibility
  • Proven ability to design and lead enterprise-scale transformation agendas, integrating automation, AI, and advanced technologies (e.g., Salesforce, Genesys) to modernize the customer journey and elevate service delivery
  • Proven success leading large-scale, global customer care operations, including management of BPOs, contact center teams, and multi-channel service delivery models
  • Demonstrated success in growing, developing, and retaining high-performing teams while fostering a culture of trust, inclusion, and engagement
  • Exceptional storyteller with strong executive presence and communication skills
  • Track record of delivering measurable improvements in NPS, CSAT, FCR, AHT, and cost-to-serve while simultaneously elevating customer satisfaction and agent performance
  • Deep curiosity and understanding of customer behavior, digital trends, and service design principles
Job Responsibility
Job Responsibility
  • Architect and execute a bold, multi-year roadmap that redefines customer service as a strategic asset
  • Integrate Customer Care into the enterprise value chain, supporting loyalty, retention, brand differentiation, and digital engagement
  • Influence and align executive stakeholders across Operations, Technology, Marketing, Digital, and Product to embed customer strategies into core business initiatives
  • Serve as the Voice of the Customer (VOC) at the leadership table, integrating customer insights into company-wide decisions
  • Drive North America operational excellence, optimizing KPIs like NPS, CSAT, AHT, SLA, and cost-to-serve across BPO and internal teams
  • Cultivate a winning partnership with BPO vendors, holding them accountable to commercial terms, service-level agreements, and performance commitments while driving operational efficiency, productivity gains, and continuous improvement
  • Lead and inspire a high-performance global team, fostering a culture of accountability, agility, and innovation across onshore and offshore teams
  • Lead strategic portfolio and investment planning, prioritizing initiatives and demonstrating ROI and customer value
  • Establish global governance and standardization, creating playbooks and frameworks to harmonize execution across markets and functions
  • Deploy and maximize next-gen customer care technologies, including Salesforce Service Cloud, Genesys, AI chat, and automation to boost self-service, deflection, and personalization
What we offer
What we offer
  • Competitive Group Benefits Program: Complete benefits packages (medical, dental, vision etc)
  • 401 K: Plan for your future and retire with peace of mind with our 401 K plan, helping you build a secure financial future
  • Stock Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Circle K
  • Paid Time Off: Recharge and rejuvenate with paid time off
  • Employee Discounts: Enjoy our People Perks which allows for great discounts on food and fuel, making it even easier to fuel up and stock up on your favorite goodies
  • Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication
  • Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential
  • Winning Culture: Fortune 500 company and a 3-time Gallup Exceptional Workplace Award Winner
  • Fulltime
Read More
Arrow Right