Customer Care Manager Job at idverde Limited (Northampton)

Manager, Customer Care

The Customer Care Manager leads the Americas-based side of GoFundMe’s global Car...

Location

United States , Chicago

Salary:

96000.00 - 144000.00 USD / Year

GoFundMe

Expiration Date

Until further notice

Requirements

Mission-driven: deep empathy for customers and a passion for helping people
Leader of leaders: ability to manage, empower, and develop managers
Customer-first advocate: apply a customer-centric mindset in decision making
Operational excellence mindset: obsessed with continuous improvement, scaling processes, and creating clarity
Data-driven & analytical: comfortable utilizing data insights and driving metric results
High emotional intelligence: empathetic leader who models calm decision-making and builds trust
Skilled communicator: effective communicator with ability to influence and adapt style
Resilient & adaptable: comfortable navigating ambiguity, rapid change, and high-growth environments
Collaborative & inclusive: skilled at building cross-functional partnerships
6+ years in customer support or customer operations

Job Responsibility

Lead the day-to-day regional operations, independently making judgment calls, & strategic decisions
Co-own & strategically drive Care’s performance metric outcomes
Demonstrate extreme ownership in curating weekly & monthly KPI assessments
Constantly challenge the status quo, seeking continuous improvement in workflows, processes, & tooling
Act as a regional escalation point for high-risk or sensitive customer issues
Own recruiting efforts, alongside cross-functional partners, as it relates to region
Spearhead recurring team meetings & communications
Partner with global head to help inform Care’s global vision & strategy
Help to bring Care’s vision to life in the day-to-day
Own creation of a region-based strategy & execution for Care

What we offer

Competitive pay
Comprehensive healthcare benefits
Financial assistance for things like hybrid work, family planning
Generous parental leave
Flexible time-off policies
Mental health and wellness resources
Learning, development, and recognition programs

Fulltime

Customer Care Quality Assurance (QA) Manager

We are looking for a Quality manager to bridge the gap between our HQ culture an...

Location

Spain , Barcelona

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

5+ years of progressive experience managing a global QA function, including working with outsourced Vendors
Mastery of Customer Care Quality Assurance objectives
Proven experience creating and managing QA scorecards and utilizing a variety of QA management tools and systems
Demonstrated effective communication and collaborative skills with internal and external stakeholders

Job Responsibility

Lead the Customer Care Quality Assurance Team
Accountable for assessing, reporting on, and coaching agents and leaders to exceed customer quality expectations
Maintain ongoing communication and collaboration with internal stakeholders, including Operations, Training, and Product
Define and drive the global QA strategy, aligning with industry best practices and CX evolution
Collaborate with stakeholders to establish performance standards for all customer support channels (email, chat, phone)
Develop and execute a quality automation strategy, transitioning from manual sampling to continuous, automated evaluation
Translate quality signals into actionable process and product change proposals with quantified impact and time-to-value
Lead QA professionals in measuring and challenging performance through scorecards, calibrations, and trend analyses
Coach and develop Customer Care leaders on best practices in quality assurance
Define the required agent behaviors for delivering 7 Star Experiences

What we offer

Receive competitive compensation and equity ownership in Perk
Rest and recharge with our generous allocation of vacation days plus public holidays
Take control of your physical health with your choice of private healthcare or a gym allowance
Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Make your money go further with our flexible compensation plan
Focus on your family with 17 weeks’ paid parental leave during your child’s first year
Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
Broaden your horizons with up to 20 "Work from Anywhere" days per year

Fulltime

Customer Care Manager

Our client is a rapidly growing world-leading homeware brand with a huge global ...

Location

United Kingdom , London

Salary:

Not provided

Blu Digital

Expiration Date

Until further notice

Requirements

strong leader with great communication and problem-solving skills
resilient, flexible, and able to manage multiple projects at once
action-oriented and strategically strong with the ability to motivate your team
knowledge of Gorgias, Shopify, and SAP are a must

Job Responsibility

drive a customer-centric culture
implement the CX strategy to enhance the customer journey
work cross-functionally with multiple departments to deliver a world-class customer proposition
manage and lead a high-performing CX team providing training and development and continual guidance

Customer Care Consultant German

To support our Net-a-Porter Customer Care team we are searching for Customer Car...

Location

United Kingdom , London

Salary:

Not provided

mytheresa

Expiration Date

Until further notice

Requirements

Act as a brand ambassador for the LuxExperience group ensuring an outstanding service and shopping experience to build lasting relationships with our customers
Assist German and English speaking customers with their enquiries via phone, email and web messaging, always adhering to service levels
Provide personalised, accurate responses to proactively anticipate and prevent future barriers for a seamless customer experience
Adherence to processes and guidelines for consistent and efficient customer resolution, using order management systems and customer care tools to obtain information
Maintain customer relationships, complete follow up as required to offer Customer Care support post-order
Customer centric approach required
highlight negative customer impacts
Convert product enquiries to orders whilst introducing additional product options for an enhanced customer experience
Collaborate professionally with internal colleagues and departments
Attend training sessions to expand your Customer Care knowledge, always representing Customer Care and LuxExperience with the utmost professionalism

Job Responsibility

Act as a brand ambassador for the LuxExperience group ensuring an outstanding service and shopping experience to build lasting relationships with our customers
Assist German and English speaking customers with their enquiries via phone, email and web messaging, always adhering to service levels
Provide personalised, accurate responses to proactively anticipate and prevent future barriers for a seamless customer experience
Adherence to processes and guidelines for consistent and efficient customer resolution, using order management systems and customer care tools to obtain information
Maintain customer relationships, complete follow up as required to offer Customer Care support post-order
Customer centric approach required
highlight negative customer impacts
Convert product enquiries to orders whilst introducing additional product options for an enhanced customer experience
Collaborate professionally with internal colleagues and departments
Attend training sessions to expand your Customer Care knowledge, always representing Customer Care and LuxExperience with the utmost professionalism

Registered Care Manager

A well-established and fast-growing home care branch in Southampton is seeking a...

Location

United Kingdom , Southampton

Salary:

40000.00 - 42000.00 GBP / Year

Compass Associates

Expiration Date

Until further notice

Requirements

Proven management experience within a regulated environment (care, healthcare, education, housing, etc.)
Knowledge of CQC standards (desirable, but support available)
Level 5 in Leadership for Health & Social Care or willingness to work towards it
A strong commercial focus with experience growing a service
Excellent people management, communication and organisational skills
Ability to thrive under pressure and adapt to rapid growth
Full UK driving licence and access to a vehicle
A passion for delivering safe, person-centred home care

Job Responsibility

Lead the day-to-day running of the home care branch
Hold and maintain CQC registration
Recruit, train and develop a high-performing care team
Drive commercial growth and build new business opportunities
Ensure compliance, quality standards and customer safety
Manage operational KPIs, budgets and performance targets
Build strong relationships with customers, carers, families and professionals
Promote a positive, values-driven team culture

What we offer

Bonus scheme worth up to £10,000
days annual leave (rising with service)
Blue Light Card eligibility (retail & lifestyle discounts)
Employee wellbeing and assistance programmes
Funded qualifications and professional development
Annual salary review and refer-a-friend scheme

Fulltime

Registered Care Manager

A well-established and fast-growing home care branch in Swansea is seeking an ex...

Location

United Kingdom , Swansea

Salary:

40000.00 - 42000.00 GBP / Year

Compass Associates

Expiration Date

Until further notice

Requirements

Proven management experience within a regulated environment (care, healthcare, education, housing, etc.)
Knowledge of CIW standards (desirable, but support available)
Level 5 in Leadership for Health & Social Care or willingness to work towards it
A strong commercial focus with experience growing a service
Excellent people management, communication and organisational skills
Ability to thrive under pressure and adapt to rapid growth
Full UK driving licence and access to a vehicle
A passion for delivering safe, person-centred home care

Job Responsibility

Lead the day-to-day running of the home care branch
Hold and maintain CIW registration
Recruit, train and develop a high-performing care team
Drive commercial growth and build new business opportunities
Ensure compliance, quality standards and customer safety
Manage operational KPIs, budgets and performance targets
Build strong relationships with customers, carers, families and professionals
Promote a positive, values-driven team culture

What we offer

Bonus scheme worth up to £10,000
days annual leave (rising with service)
Blue Light Card eligibility (retail & lifestyle discounts)
Employee wellbeing and assistance programmes
Funded qualifications and professional development
Annual salary review and refer-a-friend scheme

Fulltime

Care Manager

Our Care Managers are integral to the successful running of a Caremark office. W...

Location

United Kingdom

Salary:

Not provided

Caremark Ltd

Expiration Date

Until further notice

Requirements

Previous management experience in Health and Social Care
Immense passion for people
Extensive knowledge in Health and Social Care
Hold a Level 5 Diploma in Leadership for Health and Social Care (or equivalent) or be prepared to complete the qualification within the role
Understand legislation and what it takes to reach and maintain an Outstanding rating
Extremely ambitious and set your own personal and business goals

Job Responsibility

Oversee the whole care operation and manage a complete team of staff
Report into the Directors of the Caremark Franchise office
Responsible for generating a caring and conducive atmosphere for your team and your customers
Ensure all Caremark policies and procedures are implemented and that your office adheres to all legislation
Receive full support from the business owner and work closely with them to implement new processes and innovation
Have a real influence on the sector within your community and work with your care team to promote excellent care and wellbeing for our customers

Director of Customer Care

The Director of Customer Care provides direct leadership to the Customer Care De...

Location

United States , North Kansas City

Salary:

Not provided

Helzberg Diamonds

Expiration Date

Until further notice

Requirements

Seven to ten years customer service or call center management
Must have a customer service orientation with strong communication skills
Strong Microsoft Office, Word, Excel, internet, and database application skills required, along with the ability to use report-writing tools
Conflict resolution, problem-solving, and decision-making skills required, along with the ability to remain calm and patient when working with customers during highly-charged interactions
Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers

Job Responsibility

Provide strategic and tactical direction to Customer Care Department to ensure effective delivery of quality service to customers
Lead in the development and implementation of systems, applications and programs to maximize productivity and provide efficient resolutions to customers
Establish and implement standards, policies and procedures for the organization
Manage selected vendor partners that augment the department including contract negotiations, monthly/quarterly business reviews
Implement tools and metrics to measure effectiveness of the department and each individual
Develop and manage processes to ensure a quality and consistent customer experience across the group, including but not limited to, scripting, call listening/grading
Assume responsibility for additional projects or responsibilities as assigned to support the Customer Care Department
Accomplish department objectives by directing and monitoring work progress of direct report
Provide coaching and guidance to direct report
Set expectations, annual goals and provide required quarterly touch base meetings with all direct report

Customer Care Manager

idverde Limited

Location:
United Kingdom , Northampton

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 18, 2026

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Job Posted:
January 18, 2026